I had a really good experience with a one full supply so I was assigned at a different contractor through my insurance and they gorgeous awful from the job and I called to get reassigned and they reassigned me to upload full supply and write off the bat they reached out scheduled the first appointment I asked for somebody specific Joel who was 10 out of 10. Amazing he already has good reviews so that's why I asked for him and it was a great appointment. He was super knowledgeable. My husband really liked him and then Jonathan came out and completed the service. He was also very very sweet super helpful. I got a working pool heater now my son wanted to have a little barbecue party coming up so we're excited to have that working again so thank you to Upland pool supply. I think you have the right people on your team now. read more

If I could give a -100 stars I would. They are a vendor for American Home Shield. I year ago my Hayward pump failed so I called AHS. They sent this vendor. UP came and also AHS sent an electrician to verify electricity. UP was told that the pump should be 208 volts as this area of Palm Springs is set up that way. Even after being told that the pump should be a 208 volt pump, UP installed a 230 volt pump. In addition to that the pump was not an equivalent to my Hayward pump. They installed a "cheap" Varminpool pump that if you ask any pool company they will tell you they have never heard of it. In addition to installing the wrong voltage pump, the technician from UP installed the electrical using a 14gauge stranded appliance cable in which he cut ff the plug in order to use it. Of course it should have been a 12gauge solid strand individual wires. So here I am again a year later and the pump has failed and AHS wants to send this same company to repair my pump. Not going to happen!!! Don't use UP or AHS. read more

Upland Pool Supply - stranded wire with appliance cable running through conduit - Pool & Hot Tub Service Near Me

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Worthless. Like the other reviews Home Guard Home Warranty, sent them to us. Jonathan opened the filter and determined the filter was broken because it was missing a part. Sent that report to HGHW and they denied the claim because we are missing the part. Complete bullshit, what a waste of time. read more

STAY AWAY FROM UPLAND POOL SUPPLY. They do most of their work for a HOME WARRENTY COMPANY. They came to my house to check out my broken pool pump motor. The technician was here less than 4 munities and gave a diagnosis that was impossible to give without taking the pump motor apart. He did nothing and gave a diagnosis that gave the Warrenty company a reason to deny the claim. 2 other pool repair companies came out and said his diagnosis was impossible to give. Both said he was 100% wrong. I have called them over 10 times. They never pick up the phone and never return a call. STAY AWAY. THE WORST. In my opinion not honest read more

Came out through a home warranty claim. After inspection, it took 5-6 days to get the diagnosis submitted to the warranty company. They had no sense of urgency. Not sure what was put in the diagnosis report, as we never got a copy. Whatever they put in there got the warranty denied. Interesting part is that 6 years ago, the EXACT, 2 Pool components ( filter grids and a leaky pump) were repaired when i went through American Home Shield. They sent me to a different contractor that didn't even blink and eye and had everything replaced and fixed within 3 days of diagnosing. Anyway, i will never recommend Upland spool Supply due to their lack of professionalism and lack of urgency. read more

Don't trust this place--especially ***JOEL*****. My home warranty recommended them to fix my pool, but they came three times with false diagnoses and kept filing unnecessary claims. They exhausted my $2,500 home warranty coverage, and I also paid $2,200 out of pocket, yet they still didn't fix the problem. I ended up hiring another contractor who charged me $700--and he fixed it correctly. The Worst company read more

I found Upland Pool Supply through my home warranty. I had a leak at my air release value for my pump which was fixed within a week after I filed my home warranty claim. They did a good job and my pump wasn't leaking anymore. Another leak happened a month later at the pump pipe. They were quick to come back to check it out and said the pipe was done all wrong and so they helped me file another claim through my home warranty which was approved in a few days. They came right back when the claim was approved. I was very happy with the speed, professionalism, and their response time was good too. You even will get a notification when your pool technician is on the way. It was easy to get ahold of them through text and someone will get back to you even during the weekends. I didn't offer a 5 star bc i felt the prices they charge was unreasonable. They were trying to charge $145 part and labor to replace an electrical outlet cover. They said the part alone was $65. But when i checked on amazon, it was only $5 for the part and i just replaced it myself within a few mins. Good thing I'm handy and check the prices before I agree to an outrageous quote. I would continue using them for a home warranty. But just not sure if I will if I have to pay out of pocket. read more

They were contracted by my home warranty company to fix a leak on my filter and tank for my pool equipment. The technician closed the claim by saying he fixed the leak on the pump and resealed certain areas. My pool man confirmed there was no leak on the pump and I have video to show the two leaks which I sent to the dispatch at upland pool supply. Whatever the technician "fixed" was not a leak. He lied to close the claim. Do not use this service read more

Joel provides quality,Professional service, always with a lot acknowledging,kindness,care, empathy for his customers. Thank you very much For repairing My Pool water heater. JOEL& UPLAND POOL SUPPLY Jose lepe read more

Unprofessional and Non-Transparent Business Practices I normally don't leave negative reviews, but my experience with Upland Pool and Spa LLC deserves to be shared so others can make informed decisions. This company was assigned by American Home Shield (AHS) to handle a pool heater repair and installation at my home. From the start, communication was inconsistent and unclear. When I requested a detailed cost breakdown, I was given only a flat "modification" fee without any transparency on labor or materials -- which goes against the California Transparency in Supply Chain laws and fair consumer practices. After weeks of waiting and repeated attempts to get clarification, the company suddenly declined to move forward with the repair altogether. This was after being called out for the lack of transparency in their pricing and documentation. Homeowners deserve honesty, professionalism, and accountability -- not vague fees and avoidance when asked legitimate questions. If you're seeking reliable pool service that values transparency and communication, I recommend exploring other licensed providers. In short: Poor communication Lack of itemized cost breakdown Unwillingness to comply with transparency standards Ultimately refused to complete the job This experience has been frustrating and disappointing. I hope this review helps others avoid similar issues. read more

Service requested via home warranty. Very good communication with the contractor from a get go. We mainly communicated via texting which was fast, convenient and helpful. Initially my appointment was scheduled on the date that didn't work for me, however, upon asking the contractor, they managed to send a technician the next day. The technician arrived on time. He was polite and professional. The job was done in a short period of time. The technician explained clearly what caused the issue and what he did to fix it. He suggested to get back with the company right away in case follow up was needed. read more

American Home Shield uses Upland as their primary sub-contract service vendor. Both companies are very unprofessional and colludes in ripping consumers off when processing pool repairs. I highly recommend you drop both service providers to save you from being bamboozled and taking advantage of as a consumer. This will avoid you from wasting your time and money. read more

he knew his stuff came in and fixed it right away very nice he also instructed my wife on some ideas on how to operate it.

Joel was awesome technician. Customer Service was exceptional and very helpful. Recommending this company for any pool service needs.

I was sent to Upland Pool Supply by American Home Shield as 2nd opinion. The 1st company, Flawless Pool Supply, tried to pass the buck to me by telling AHS that I tried to fix the pool motor and denied the claim. Upland Pool Supply, as per the person, who answered the phone, has only 1 person answering the phone. You can call them almost all day long but no will answer the phone because that one person is handling all calls. I guess the good things is that after delay of 2 weeks their tech showed up and approved the repair. However, they wanted to charge me another $1125 for the motor which is available for around $650. This after getting $275 from AHS for repair. In the end, I decided to change the entire pump. Upland Pool Supply quoted me $700 more that another company I found on google. I thought they were supposed to give us warranty company discount but guess not. The most annoying thing about this company is not able to get hold of a human being in a timely manner. read more

Super knowledgeable, responsive, timely, and overall very professional organization. A pleasure to work with them and they solved my pool equipment issues in a very timely manner. Highly recommended! read more

Worst company I have ever worked with. I filed a claim through my home warranty for a pool pump leak. They took forever to come out-- they submitted the issue to home warranty and then came out another time to repair the pool pump leak. The pool pump was still leaking. They refused to come back even when my home warranty company called and told them they need to fix the issue. The technician during the appointment even said that he saw it was still leaking and just didnt have the tools to fix it. They wouldn't answer my calls or texts. They had terrible attitude towards me when I did communicate with them via text (it was rare for them to respond). I do repairs for property's throughout California for my job and never worked with worse customer service. Stay away from this company. I had to call a local company who repaired the pool pump leak for me. read more

Was assigned this company with our insurance they sent out some guy named "Jan O" if that was even his name because he didn't want to give me a card with his information, he was very disrespectful and rude. Didn't even look at what was wrong with our equipment in our pool. From the moment he stepped foot in our property he was determined to just come in and out so his job can pay him for his "work" and was only in our yard for less then 5 mins, and those 5 mins were the WORST experience with him. I called the company and NO ONE ANSWERS!!! I attached a picture of the disrespectful human being. So you won't have the same experience we had! read more

Upland Pool Supply - Rude worker - Pool & Hot Tub Service Near Me

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One of the best experiences I have had with a Home Warranty contractor. Upland Pool Supply was honest about the needed repairs and were on time each visit, the person who was contacting me about the parts needed and the time frame was right on the money. they called, emailed and texted me each step of the process. I really appreciated they service. The technician was extremely polit and thorough. read more

Company is a joke. They lied about the work they did and never fixed the problem after I paid them $900 for a new pump.

Unethical company. Provided opinion based diagnosis to American HomeShield to cause a part that is covered under coverage to not be covered. They use two companies in American HomeShield for pool issues. My advice - go with the second company. Marcos Morales Pool is the second option if you are covered under American HomeShield, choose them. read more

This company is very responsive and the technician we've had twice ( same person) is such a professional, knows his stuff and extremely efficient and a pleasure to work with. Thank you Upland and your wonderful technician "Hagen". Cheers N. Wendt read more

OMG, this business was terrible to try and work with. You could only speak to them via text unless they called you. A month out my pump was still not fixed. I called the warranty company and they pulled back the repair ticket and had me choose where to get the repair done. Within 4 days everything was done - went through Leslie's Pool Supplies for the pump and install. Other negative reviews of this company reflected the experience I was dealing with. They were a nightmare. Definitely a pass!!! If I could do zero stars that would be the actual rating. read more

This company was sent by my Home warranty. They told the warranty company there was nothing wrong with the Pool heater, but told me they needed to replace a part. Then the technician left the heater on my pool for over a week. Leaving me with an almost $300 gas bill. When I tried to get a hold of the owner, I have gotten no response. This company does not take responsibility for their mistakes. read more

Eddie from Upland Pool Supply was my second contractor that my Home Warranty sent over. Would highly recommend Eddie and this company! He was able to address all my issues while here. Best part was, it was all covered under my warranty :) Unlike the first contractor they sent over, who I will refrain from referencing for their sake. First contractor wanted to up charge me $1300 saying my issues were not covered by my warranty due to pest damage! So happy I didn't have to go with the first contractor....All American Pool Maintenance .....Oops, Sorry didn't mean to name the company .....not sorry. ;) read more

DO NOT EVER USE UPLAND POOL or American Home Shield warranty company. Upland pool is an unprofessional business and does not answer the phone and it is next to impossible to leave a message. They do not reply to emails. They do not reply to texts unless they have sent one to you. They come up with excuse after excuse (when they finally communicate with you after weeks of persistent calling and texting) of why they have not completed the work. The two technicians that finally came to the house in a three week interval, both said the salt cell was defective and one stated he originally worked for Jandy, the pool manufacturer that made the product but the 'dispatcher' keeps coming up with excuses as to why it has not been completed; like the cell needs to be cleaned ( it was cleaned two weeks prior by my pool service man) and the salt level is low which was checked by both my pool man and uplands technician and both said it was adequate This all started June 10th and now it is July 18th and I still have a defective salt cell after approximately 25 attempts to get it rectified and no chlorine added to the pool because of the defective. Telleveryone you know to use any other pool company but upland pool to save themselves the misery that my family had endured. read more

The WORST company EVER! Do not use them. Rip off! I have them with American Home Shield. They came out said yes,I need a new pump,bad barrings.They never called back. Two weeks of me calling. Then report was nothing wrong with it. The guy told me ,you need a new pump. They txt you not to go outside when the pool guy is there. That is because they do shady things. This is the second time American Home Shield gave me this horrible company. Do Not use Them! I had to give 1 star to post this. I give them no stars. read more

Thank you Jan for coming out and resetting the breaker. HAHA I tried to do it and it didn't work, even though the breaker appeared to be making a connection, so this made me think that the capacitor on my equipment was out. Come to find out it was just some sand blocking the way of a proper connection. I appreciate your honesty, timely-ness and professionalism. This company was so efficient I didn't even have to talk to a person to get on the schedule, it was all done through a text. Thanks Upland Pool Supply. Nice work! read more

Will replace your equipment with a cheaper version. Impossible to get ahold of. Good luck.

Update still would give upland pool negative stars. After home warranty re-assigned pool companies. Upland submitted a report saying my pool equipment was full of animal droppings and nests. My opinion they saw my yelp review and decided to take it out on me. 2nd pool company already diagnosed my issue and replaced my heater with no signs of animals, droppings or nests. Stay on top of your service providers with home warranty and if you get upland pool supply you can reject them and ask for another vender. read more

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They came to my house 4 times to fix a broken pool pump. They fixed the union and seal to get it working and left with the machine running with a loud screeching noise. They stopped with any communication and closed my claim with the Home Warranty. Stay away as far from this company.... read more

I put in a service request with AHS to have my pool actuator replaced. Yesterday I found out AHS will not cover replacement of the defective item. I have now called them 6 times, left 3 messages over the last 2 days and still no reply or call back. They were very fast to reply back to a text with a service time after I confirmed I would be home. When I replied back with other questions I still have not received a reply back from them. WHAT A HORRIBLE WAY FOR A COMPANY TO TREAT POTENTIAL CUSTOMERS OR ANSWER QUESTIONS!! **** I GUESS THEY'VE MADE TOO MUCH MONEY THIS MONTH TO NOT RESPOND**** IT MUST BE NICE read more

This place is unprofessional, tech came to address the pump and pipes leaking, all he did was take pictures and left. My American Home Shield claim was denied because the tech said the leaks were due to chemicals being reason to the abnormal wear and tear. the tech NEVER tested my pool water so how can he determine that! Our pool is professionally maintained on a weekly basis so it seems that Upland just goes around taking pictures of claims and declines them after collecting their fee! Unbelievable! Upland Pool and AHS make a good team on RIPPING OFF Customers!! STAY AWAY FROM BOTH OF THESE COMPANIES !!!! read more

my pool heater was banging and intermittently working. I was afraid I would have to replace it. Upland pool to the rescue. they diagnosed the problem, which was a small part of the heater, and fixed it in one week. I'll get years more use of the heater thanks to Upland Pool. You guys rock! read more

this company was sent to service my hot tub heater by our warranty company - home choice warranty. The technician came to my house, inspected the heater and said it was in good condition but that the igniter needed replacement. He said he would let the warranty company know and it should be covered. Whatever he reported to the warranty company ended up being denied. The technician disconnected my heater completely while he was here and I dont know how to re connect it. I have left at least 4 voicemails and several text messages for this company - it has been weeks and not a single response. I just want to know what was done to my heater while the tech was here but I can't even find this out! what a useless business read more

Upland Pool Supply was sent by First American Home Warranty (FAHW) to check "Not filtering well. Salt cell not functioning." Upland gave an estimate to replace a "Display Board" as part of our "Zone Control System" and told us our Salt Cell was fine. We do not have a Zone Control System - something that is specifically not covered by FAHW. Our request was declined and our only option was to get Upland Pool to clarify their estimate to what we thought was the Salt Cell circuit board (which IS covered by FAHW). They refused to check our filters because FAHW had only authorized them to check the Salt Cell system. Upland Pool ignored all of our calls and multiple text messages. After service from Golden West Pool, the Circuit Board, Cell, and Filters need to be replaced. Many reviewers on Yelp cite Upland Pool and Unified Contractors as a scam to collect a quick buck from service calls with a consistent history of submitting estimates to warranty companies they know will be declined. Warranty companies that are aware of this complaint and continue to do business with Upland are participants in this scam. read more

Here's my experience with Upland Pools. This vendor was assigned by American Home Shield (they also get 1-Star) to identify a problem with the water level dropping in my spa. Vist #1 they replaced a check valve and reconfigured the plumbing lines; Visit #2 they said it was an underground leak; Visit #3 they said the problem was in the plumbing design. I think there may also have been another visit by them. Finally the home warranty sent another tech for a 2nd opinion. Apparently the issue was with a bad "flap" in a part Upland had apparently replaced earlier. Stay away from this company as well as AHS, whose business model is to deny claims whenever possible. read more

They seem to know how to fix Pools correctly, but atrocious customer service. Never pick up the phone, never return calls nor text.

I was assigned Upland pool supply from my home warranty Fidelity. My pool pipes were starting to leak really bad. They made the repair only causing damage to my multiport valve housing to my DE filter. They crack the housing by installing new pipe. I tried to call upland pool supply back but they never answer the phone and her voicemail was full. They said the best way to get a hold of them is by texting the number I dialed. I text him three times and zero response. I then had to call home warranty and get them involved. Home warranty was finally able to get a hold of them and the technician came out again. The technician admitted that the housing was cracked on the multi port filter valve. Three weeks went by and I haven't heard anything back so I call my home warranty. Home warranty then said they're still waiting for the report from Upland pool supply three weeks later. Home warranty had to try to get a hold of Upland pool supply again because every time I call, I can never get a hold of someone or if I text them I never get a response back. Home warranty was able to get a hold of them again and the technician was assigned. You will get a text from a person Karla! Don't ever text her with anything different than accepting your appointment because she will not text you back. Karla is only there to text you the date and time the technician will be out to your house. I had an issue and I text Karla with zero response back about why the service report has not been sent 3 weeks later. Well the technician came out to my house and they finally fix the leak by replacing my multi port valve they cracked with the cheapest pull handle valve on the market. WTH. Now I have to redo what upland pool supply fixed. I'm just going to cut this crappy valve off and buy the multi port valve myself and install it. This company is a waste of time. Zero communication, they never answer the phone, they tell you to text them for a quicker response in their voicemail but they never text you back. Maybe because it's home warranty they don't care about those customers I don't know. Stay away from this place. They brake parts and replace them with cheap stuff I can't use. read more

Upland Pool Supply - They'll Break your valve and they'll replace it with the cheapest one on the market - Pool & Hot Tub Service Near Me

The technician was on time and very friendly. He knew what the problem was based on the symptoms that I shared. He had the part in his car and was able to quickly repair the heater. I was a little discouraged on the telephonic communication with their customer service. I left a couple of messages and a text and never heard back. read more