Beware! Beware! They will try to rip you off, even when they don't do the job. I took my Bouvier in to be groomed yesterday and it ended up costing me $55 just to get my dog back WITHOUT her even being groomed. For starters, when making the appt they could not find any record of her coming to them last year, saying their system had crashed and they lost their data. Okay, it happens, but because of this, they had no record of the scam they used last time so they tried to repeat the same scam. Last time, my pup had some ugly mats in her hair and they called me and said they would have to shave her to the skin or charge me triple to get the mats out. Then, of course I chose the shaving. However, this time she already was cut fairly short (only about 1.5 inch length hair) and I kept up on brushing her regularly, including a full work through 2 nights before her grooming to make sure she wouldn't have to be shaved. We drove the 40 miles to the Unleashed shop, dropped her off and they told us 2 - 3 hours, depending on how complicated the grooming was and that they would call when ready. At 4 hours of waiting in town and running errands, we dropped back by. They told us 1.5 to 2 more hours, deflecting my questions about her status. We left again and within 20 minutes, they called saying she was covered in mats and could not be groomed unless we paid triple (oh yes, the same old song) for them to brush her out or they could completely shave her for $95, $20 more than the original grooming total. I argued and said she wasn't completely matted when I dropped her and why did it take them 4.5 hours to be able to tell me she couldn't be groomed. It was obvious my girl had been sitting in a cage for 4 hours and they only pulled her out to bathe her when I came in to pick her up. I told them I was coming back and not to do anything more to her. Once there, I couldn't get any answers from the girl up front and a guy (presumably the groomer) brought her out and said she was covered in mats and was not groomable. I ran my hand down her neck, back, sides and there were no mats. I asked him where the mats were. He stammered and said the underside of her neck and chest were one complete mat. I ran my hand down those locations and she was silky clean with no mats. He then grabbed her back, spent what felt like an eternity rubbing her all over and finally said, "Look, there is a mat under her right side armpit". I felt under there and indeed, there was a small, half inch by quarter inch size mat in her armpit (which took me 15 seconds to remove once I got her home later). I said, "yes, here is one and you can even see the small sticker burr in it because it has accumulated so little hair to this point. Are there any more?" He pulled her leash back toward him and exclaimed that she "was covered under there". The girl then said I owed $55 for the bath. I asked, "since the entire thing was supposed to be $75, are you telling me the grooming part only costs $20 since a fifteen minute bath is $55? I told them that it was obvious they were too busy today and simply did not want to groom her and looking for excuses, and I didn't intend to pay them $55 for wasting my entire day sitting in a town 40 miles away while they chose not to groom my dog. (It was already closing in on 4pm and they didn't appear to want to stay over into party Friday evening to groom a Bouvier.) Ultimately, I had no choice but to pay the $55 because they were holding my dog hostage. I now have to try to find someone last minute to groom my pup after already blowing $55. It was a complete scam and I would highly recommend steering clear of them. BUYER BEWARE and BE WARNED! read more