Horrible customer service. Had an appointment at 10am, went…read moreto the address on their website, and found out it was the wrong one. Was on my way to correct address and received a call from Michelle, who was very rude, telling me that people were stacked up behind me and to hurry up. NOT helping me make my way there after I told her I was lost. Got there at 10:22, and was greeted very harshly and was told that since we were late she could not guarantee a time that our pets would be ready. She said it could be 2-6 hours, and we would just have to be good with it. So we left. Certainly would not want anyone that hostile grooming my pet. Buyer beware with this place!

We are very pleased with the service and the quality of the grooming for our Dog. We live next door…read moreand are so happy that Barkingdales have moved into the neighbourhood. :) They are always on time. Keep up the good work!

Dr.Chin and his team are hands down the best place you can take any of your fur babies. I've taken…read moremy dog Rex to Dr.Chin since I first got him as a puppy, and every time they go out of their way to make sure they take care of his needs, but also mine. Dr. Chin takes the time to go over all the options with you so you can make an informed decision and doesn't make you feel rushed or pressured like other vets can. I know they genuinely love animals and you can see it in everything they do. There is absolutely NO ONE I would trust with Rex besides his team to care for him. Rex LOVES going there because of all the snuggles and attention he gets. They knew how upset I was when he had to get neutered (I called them crying the day before) and they took the time to make sure I felt supported and okay too. Rex has a stuffed dinosaur he has had since he came home as a puppy he loves, and they made sure that was with him the entire time after surgery and had it right beside him in the bed afterwards. I was very nervous he'd be stressed as he's never been in a crate, but they made him totally comfortable with blankets, a heat pad, and his best friend (the dinosaur) beside him. The day of the surgery, they actually sent me a video message of Rex with a voice over saying "Hi Mom. I love you. I did great in surgery and they're taking great care of me. I miss you and can't wait to see you soon." The fact they cared enough not only to take good care of him, but also me just shows why this is a one of a kind place.

Worst experience I've ever had with a vet. Took our Great Dane in to get neutered. Had a pre-op…read moreappointment that allowed them to get his weight, and blood work. They then drew up a quote for $440 for the surgery and pain medication. This quote was based on the information they gathered. We returned 2 days later for the surgery. Our dog ate his last meal the night before at 6pm, and was without water from 10pm. He had nothing else in his system. Apparently, just after we left the office from dropping him off, he threw up. He proceeded to throw up 4-5 times at the office, pre and post surgery. The vet did not think it important to call me and inform me of this. They called me 2 hours early to pick him up, as he was whining. When I paid the bill, it was now $520- as they said with bigger dogs, they need to administer more pain medication- what was the pre-op appointment for then? That I paid $100 for? After I paid the $520, I waited for my dog to come out. Before bringing him out to me, the vet tech came back and let me know that he had just thrown up again, that they gave him more medication, and that I would have to purchase special food for him- $90 additional. I didn't question it, I just paid and wanted to get my dog home. When we got home, he threw up getting out of my vehicle, and again in the house. This is when I got concerned. The food that was thrown up in his bile was not remotely similar to food that we feed him. I took his food, put it down next to the vomit and snapped a picture. I called the vet to discuss my concern. Instead of taking responsibility for the concerns, the clinic immediately blamed me. They said that my dog could have gotten into something at home. We have no other dogs in the neighborhood, and have our dog on a very specific diet. The vet claimed with 100% certainty that no one at the clinic would have fed him. There are no monitors or surveillance to confirm this. The vet was also not present for the entire time my dog was there. I am disgusted that they wouldn't take responsibility for the care of my dog while I left him there. I would NEVER trust this clinic. If something goes wrong, they will blame you. This is a family member that you're dealing with- one that can't speak for themselves. Don't take your animals here!!!!

Linda at Claws, Paws, Wings and Things takes excellent care of our pets and home while we are…read moreworking or on a weekend getaway. Our dog is so calm and relaxed when we get home, and our home is perfect. I would honestly give Linda 10 stars if I could... I am so happy to have found her and her company.

We were happy at first spent a lot of money initially as she was a rescue cat but now we're told…read moreour cat has gum disease and that we should remove all her teeth ... she is a year and a half old. Quote was $2500-3500 weeks are getting a second opinion as she shows no sign of pain or discomfort... extremely playful and happy. Finding a vet that doesn't play with your emotions is like finding an honest mechanic . $1,000 dollar possible extra you know how that goes .... Yes it goes

BOSS refuses to honor the quotes made by her staff…read more Had excellent experience with most staff and the fill-in Dr. Kennedy. But the BOSS, Dr. Cheung refusal with attitude to honor the verbal quotes made by her staff had me wondering.

Dr. Alexandra Soltan is the best vet we have ever encountered in 40 years and several cities. She…read morespends the time to really learn what is going on with your pet before she explains everything in detail. Fees are reasonable especially given the amount of time and high level of care she gives to both cats and dogs. She loves all animals and the animals feel that and are at ease with her. We cannot say enough about how great her team is also. I would not trust any other vet to care for my pets.

I have gone to them for a couple decades now. professional and friendly. my dogs love them and are…read moreeager to enter the building

I would not recommend this clinic. We were away on holidays and our dog had diarrhea, so the pet…read moresitter contacted our vet. They did not see the dog, but asked our sitter to drive in to London to pick up a medicine. She did, but the medicine did nothing to stop the diarrhea. Two days later, the dog sitter brought our dog in to be seen, three more medications were prescribed. Our bill, when we got home was $705.27. When I went in to discuss the situation, the vet was very defensive. She spoke rapidly in a louder voice than was needed and refused to even consider my questions. At the end, she told me that she didn't want to continue our relationship and that I needed to find another vet. That was certainly the conclusion that I came to as well. I thought the bill was way out of line, but I paid it.