I made an appt online. I pre registered. I arrived 15 minutes early as requested. I then proceeded to sit and sit and sit while about 9 people went before me. Still waiting 35 minutes later. Not good. No real explanation. Utter lack of disrespect for my time. read more

Hello...I believe this is the University of Radiology in Bridgewater NJ... I wanted to leave this review on Yelp and wanted to let you know my experience as I walked in to this office... There were two women at the front desk both had grey hair. One was tall and there was a shorter one...The one sitting at the desk saw me and asked me to come on over which I was helped right away. Anyway as I was explaining my reason for the visit this lady at the front desk she gave me this look as to why I was there. I didn't really like her look that she had given me. She didn't have to say in words but her actions in the way she looked I find a bit rude. I was explaining that I have a future appointment with University of Radiology in a different location but I stopped by this one in Bridgewater location because I needed to pick up to contrast drinks that I needed for my procedure that I will have in October...But like I said when I explained this to her she had to display a look as to why I went there to pick up my 2 bottles of contrast drinks. (1) When I was on the phone with a scheduler from University of Radiology, this person on the phone was very pleasant, very helpful and had suggested that I had gone to Bridgewater location to pick up my 2 contrast drinks. I was appreciative for her suggestion for me to go to Bridgewater location because it was the closest location for me to pick up the two drinks. (2) So when I did go to the Bridgewater location I didn't expect that the lady at the front desk would be this rude and give me a look that didn't need to be displayed. She told me that not to refrigerate the drinks and did not give me a reason for them not to be refrigerated when in the past the other office people in other University of Radiology have suggested that the contrast drinks taste better when they are chilled... I was about to ask her, the one lady at the front desk in the Bridgewater location but she did have an attitude with me I did not want to bother with her. She wasn't polite, she didn't even say: "Have a good day" or wasn't pleasant at all... She was more concerned picking up where she left off as far as having her conversation with the other office worker... For sure I will never go back to that University of Radiology in Bridgewater. Any other University of Radiology offices that I had gone too the office staff has been so much more pleasant and have more proffesional people working in those offices... I would tell more people to avoid the Bridgewater office location...don't put up with this garbage.. read more

This place does not care about patients whatsoever. I recently had a mammogram on Wednesday 6/18 , which came back normal. Friday 6/20 I saw the surgical oncologist, whom I had been sent to before the mammogram for a mass in my armpit. He says he can physically feel a mass, and that he needs to know what it is, so he writes for an additional ultrasound of just the armpits. I call university radiology, and I am told that they absolutely will not do the ultrasound unless they do another mammogram, because they're more worried about lining their pockets that the health of their patients. They expect me to go through another mammogram less than a week after the first one, because they'll make more money and have to work less. I advised them that I have the disks and documents from my last 2 (2018 and the one on 6/18, both of which were performed at a breast imaging center that does not do other radiological testing), and that the doctors order specifically said the mammogram was done 2 days ago and did not need to be repeated. The response was word for word "we don't care what your doctor says, that's our policy". So basically I can pay out of pocket for another unnecessary mammogram, or I can just wonder if the mass is malignant because they refuse to provide the imaging necessary for my doctor to proceed. Mind you, I HAD scheduled my mammogram here initially for the Saturday morning before I had it at another center. I scheduled it in advance for 9am on a Saturday 6/14, and then Friday night 6/13, after everything is closed, they called to tell me they were cancelling because they "forgot" to tell me that they needed my 2018 mammogram disk, and refused to reschedule until it was in hand. The first day I could drive the 30 minutes to the breast center while it was open was 6/18, and they were able to perform it while I was there. Thankfully, or it would have been just another delay in my health care due to University Radiology scheduling's incompetence and complete lack of care for their patients health. read more

This location cancelled my MRI twice because of complications with the machinery - but the third time was the charm - the young women who did my MRI was incredibly nice and made sure I was comfortable. As I am a large person, she also recommended facilities with larger machines. I neglected to get her name (my bad), but she was Filipino or Chinese or Hispanic (I'm old) - regardless, she deserves a raise, IMO - also, one or both receptionists said 'have a good day' on my way out - going to a testing facility often isn't a pleasant experience - but UR in Bridgewater came through - much appreciated read more

The past Tuesday 9/13/22 I was with a friend of mine at the Bridgewater location when both of us witnessed an act of racism. It was 4:20 when a Hispanic couple came to the help desk, at that particular moment there were 2 blond secretaries. The one on the left side right by the door assisted them, suddenly I noticed how this woman used a harsh tone of voice toward them. The gentleman spoke English very well and kept patience and kindness all the time, but the lady was very rude. I paid attention to see what was her attitude toward the next 3 Caucasian patients who came right after them, and what a surprise to discover that she was very nice to them. I encourage the person who is in charge to supervise this lady to please address this matter immediately. There is certainly a lack of professionalism and ignorance coming from this person. I wanted to approach the couple and suggest doing a formal complaint. Acts of racism should not be tolerated in any society. Especially in health care environments. read more