I wish I could write a glowing review of this place, but sadly they have continued to fail my family and I time after time. We started our search for a potential childcare location back in the summer of 2021 when we were expecting. With our baby not due until October this gave us ample time to find a location, tour it, and make a decision about our child's future. From the beginning this location lacked follow-up and communication. Numerous times I had to call the director Chelsea to follow up on a potential tour. I was told that due to COVID they were not scheduling them, and that they would follow up. They never did. I tried to inquire about pricing and was told that their pay structure changes around September each year so they would let me know what the new amount for 2022 was. They never did. I assume that looking back, these should have been red flags and I should have continued my search elsewhere. Speed up to November of 2021, and I call back again inquiring about price point and a tour. I was then greeted by Alicia who was filling in for Chelsea. Alicia stated that the tour scheduling was tough since they only showed once a week but was able to get me on the books for a tour in January. Since our child was due to enroll in February this was acceptable so I booked it. During this same call I was informed that there had been some earlier openings and that if we wanted our child could enroll prior to February and that Alicia would accommodate a sooner tour if needed. Being that my wife still had her leave scheduled through January I declined the earlier date and kept the January tour. Now we arrive to January 2022 and more importantly our tour date. My wife and I gather our belongings, pack up our child, and head to the center. Those who have a newborn know the challenges you face just trying to get out of the house on time. We arrived about 10 minutes prior to the scheduled tour time (5:50 pm). Due to their still being kids present at the center I gave a call to let them know that we had arrived and would be waiting outside for them when they were ready. Melissa was the one who had answered and immediately gave me an, "Oh, no!". Melissa then informed me that Alicia had "tried to email" me and that I must not have known that she had to leave due to her own child being sick. No worries here, I get it stuff happens, but the follow up again was poor. I triple checked my email, checked my spam folder, nothing. Email is a pretty simple feature to use. You either do or you do not email someone. There really isn't a try in this instance. Also, if you don't have the time and have to run, delegate and have someone else from the center contact me. Its really that simple. Frustrated, my wife and I left acknowledging again another misstep by the center and vowing to contact them back on Monday to see what happened and "hopefully" get another tour scheduled. The following Monday, my wife this time, reached out to the center. Alicia was still out so my wife was informed that they would look into seeing what the schedule could look like and contact us back. Tuesday comes, and with no contact yet, February fast approaching, and decisions needing to be made, my wife contacted the center again and spoke with Melissa. Alicia was still out, hopefully she feels better soon, but Melissa stated that Alicia had informed them that they could schedule us for January 28th. This was not acceptable. We had been trying to schedule a tour since July and now you are telling me we can view the center three days before you want $1600+ dollars from us? Melissa then stated she would take on the tour and asked that we come in this coming Friday for a tour. Awesome, looks like finally there was a solution oriented employee at this center. Unfortunately, less than an hour later, Melissa contacted us back and canceled the tour. During this call she also informed us that Alicia had informed her that due to COVID and "staffing issues" they could no longer accommodate our February start date and would need to push it back to the summer. Finally we have reached the last straw. Our child will not be going to this center and frankly this experience has left me questioning the overall Kindercare experience. I understand that in today's environment there are a ton of moving parts. However the continued lack of follow up now has me questioning what would happen if my child had actually attended daycare in this center? What if he was hurt or something happened? Would they "try" and email me or would they get ahold of me? This review is only one portion of the follow up I plan to have with Kindercare. A formal email to corporate leadership will be sent in hopes of shedding some light on what I hope is not a common experience. read more

The center staff is so friendly and love my kids, but the location isn't the best. UP is nice but this center is on a busy road with little protection against potential car accidents. My kids love their classes and never want to go home when I pick up. Staff is courteous and responsive to messages. The center layout is a little strange, with cubicle style rooms for the older kids but they manage the chaos well! read more

I loved it at first, but the center started having staffing issues. They would cancel care for my son last minute and then I wouldnt be able to go to work. In the month of July, I received last minute "we have reached full capacity" a total of two weeks out of the month. I pay full price each month and they neglected to care about giving me a refund for the dates they were unable to provide service. Very inconvenient. also, my toddler came home with multiple bite marks on him several times. I emailed the director of my concern and never received a response . read more

Place is bad my son goes here and I hear nothing about what goes on with hand food and mouth Covid fevers ect and teachers being under paid at $15-$16 willing to get sick all the time, seems about right. Tf. I would not take My kids here. Teachers are amazing but upper management sucks ass read more

Loved it at first then the past few months been getting a reached capacity. Workers call out all the time & it seems like no one cares that it effects a lot of people I am trying to finish college and because of them I haven't been able to go to school some days and I'm falling behind because of not being able to take my son to daycare which I pay for every month, I don't recommend read more

We love it here! My daughter is well taken care of. She loves her teachers and is always in a great mood coming home. They update you on the app all day. It brightens my days when I get photos of my daughter while I'm at work or running errands. Staff is super friendly to me when I come in and make a point to remember things about me. read more

My son has been in KinderCare since he was an infant. He's been at this location for almost 3 years. I don't know what I'd do without KinderCare!!! My son absolutely LOVES going to school every day. It's to the point he almost cries when it's time to go home (I try not to take it personally haha). He has learned so much in his time with them. When he was in Discovery Preschool, Ms. Laura was so patient and kind and you can tell she genuinely cared about every child in her classroom. She single handedly potty trained my child. He was officially in underwear and no accidents by his 3rd birthday! He's since moved up to the preschool class with Ms.Katie, whom he adores. I am literally blown away with how much he's learning and how soon. He can spell his whole name. He comes home naming objects and colors in Spanish. He's even taught me things he's learned from different types of clouds to dinosaur names. My son can be quite moody at times, like most 4 year olds (I hope lol), and Ms.Katie has even helped teach him some social and emotional skills. The Mother's Day gift my son made for me at school melted my heart. I love the app and being able to have a glimpse into what his day is like. From what he's eating to the curriculum he's learning. The center is so colorful, warm and inviting. There have been some changes in management. Chelsy is the center director and Danielle was there while Chelsy was on maternity leave. Both have been great! I'm easily able to communicate with them via the app and they are sure to keep us informed. Unfortunately, due to covid related incidents, the center has had to close a couple times. Which can be difficult, but overall I'm just glad they're taking the right precautions during this crazy covid time! I'd rather have everyone safe and healthy. They greet families at the door, where every child and staff member check their temperatures and go through the wellness screening station before entry. Anytime I've had billing issues or any concerns for that matter, they are quick to resolve them and make things right. I just can't say enough positive things about this center. It will be a bittersweet day next year when my child will leave Kindercare to start public school. read more

University Place KinderCare - Entrance of the building - Child Care & Day Care Near Me - Tacoma, Washington

This is a great daycare. I was working here for about 4 months but got terminated. My daughter was going there as well. It took her a few weeks to get comfortable but eventually started to love coming to daycare every day. I loved the co-teachers I worked with and all of the fellow teachers. I miss working there as I loved all of the kids in the daycare. They made coming to work worth it every day. They have a great curriculum and taught my daughter some life long skills. read more

If I could rate this center a 0 I would. My son has been going to this center for over a year. There was a time frame where my wife and I loved this center. There was always open communication and the director was always available when we had any questions. With the new management... IT IS AWFUL!! Chelsy, the new director is almost NEVER at the center or available to address concerns of our child's well being. He came home on multiple occasions with bites on his body (no call home, no incident report- NOTHING). He has also come home with crusted noses and poop dried to his butt, which means he wasn't being changed. When we would bring these concerns up to who we assume is management, they would say Chelsy was unavailable and to email her. We would email and still no response for days. I shouldn't have to email for a valid concern of the safety of my child!!! If we have concerns about our child and the care he is receiving it should be addressed asap!!! How can you be in management and never at the center? Whoever put her in charge needs to rethink their strategies as you will lose more families than just us. This center "reaches capacity" almost every single day and turns paying families away. How is this even a thing?? We pay full price and still turned away and when asked for a refund- we receive a message saying that we will not be refunded for the days they did not have staffing. They give no notice of this either, just a message saying they are at capacity (when we are already on the way). This is the most UNPROFESSIONAL daycare! I would advise you to look elsewhere if you would like a safe and communicative environment as you will not receive it at this location. Chelsy should be ashamed of the care she is providing for families and children. We have pulled our son and will never look back!!!! read more

As a previous employee I strongly recommend you do not bring your child here. My son was in the preschool class and on several occasions they kept giving my son things he was allergic to. There were occasions where he and other children were left in clothes they had urinated in for hours. The teacher in the toddler 2 class does not practice proper hygiene and on more than one occasion I complained to the assistant director and cite director about her leaving dirty diapers in the sink where she is supposed to wash her hands,I also explained to them that she works use the same gloves for multiple diaper changes. This same teacher withheld food from a child because he could not out his shoes on. They've had teachers drag children by their coats as well as a teacher taking pills and needing to be taken away by the ambulance because of the pill abuse at the center. They make you pay a certain amount for the class that you sign up for and then take your kids to different classes because they don't have enough teachers. If your child is signed up for their phonics program, I strongly advise you to stay on top of it because they do not do it every week like they should but still charge the parents. When you call the vote directors boss she does nothing to fix the issues in the center. I strongly suggest you read l reviews associated with KinderCare learning facilities across the country before sending your child. read more

I brought my son here thinking it was the place to go since it was so highly recommended and commercial. This is my first born, so of course I was really nervous and apprehensive about putting him in daycare. My son was treated well here at first and the teachers were really nice and informative, but when he would come home with unexplained bruises and owies I got concerned. I brought it to the directors attention and she got on it. No one could tell me what happened to him. They said sometimes babies get bruises and hurt themselves and won't cry about it or let it phase them much. Ok, but the thing that upset me the most about this place was when I came to pick him up one day and saw a teacher (or trainee, she was younger) SLAPPING my sons hands. I immediately, in front of another teacher, told her not to put her hands on my child. I told the director and she said that girl had to take training over again and will be spoken with. Come to find out, both teachers (from what the director told me) lied about the incident and it was left like that. I have pictures and I've expressed this to many people when it happened. I had to report them to CPS and the licensor and found out there were other complaints. I've have a few other incidents there that rubbed me the wrong way also, but I just decided to take my child out of here. I'm not happy with them. I wouldn't recommend this daycare to anyone. It's not only frustrating and discouraging to have this happen, but it's hurtful because now I'm extremely weary about who takes care of my kid. I get anxiety about it and it's really disruptive in my life when I'm supposed to just trust a stranger with my child while I go make money. I feel like there isn't any amount of money in this world worth putting my child in harms way. He went to this daycare for almost 6 months, I think, and while there were some good times - the majority of the time I felt upset or irritated with how things were handled. I'm not an unpleasant or negative person but when I felt things weren't right, I vocalized it in a way that let them know I was upset. Imagine seeing your child slapped on the hands, then the next day he has a bruise on his cheek that NO ONE else seems to notice - but yet it takes only seconds for you to notice when you come to get them. Imagine finding a pinch mark under his arm that peeled the skin off and left a sore, then being told you have no idea how it may have happened - maybe it was a toy. Imagine your child being hurt and it being downplayed like it's something you should get used to. I can go through a few scenarios that also contributed to me leaving this review but I'll just leave it here. This daycare wasn't a good experience for me for those key reasons. read more

Love this center everything from the staff to the curriculum is wonderful!! Highly recommended!

My son absolutely LOVES this center. This is the first time he has actually been excited to go to school in the entire 5 years of his life. The teachers are kind and the director Heather is fabulous and extremely accommodating. You can tell the staff truly care about the kiddos. It is so refreshing to be able to drop off my son and know he is happy and safe as I head off to work for the day. Although I was extremely nervous starting him at a new school, enrolling him here has been one of the best decisions I have made. I highly recommend going in and taking a tour to get a feel of the energy in the building, you wont be disappointed. read more