On the hunt for a pediatrician when we moved to the Queen City and I landed on University Pediatrics. I wanted a doctor that I could go to reliably and get my son's check-ins as needed. They assigned us a doctor but truth be told, we never have seen that doctor more than once - maybe twice? I can't even remember now. Our original assigned doctor was okay but I didn't feel that she took the time to get to know our family, my son. And if she was going to be his doctor full time then I wanted a little more attention, more caring, more hands on. Maybe I was spoiled from our previous pediatrician who was so wonderful with my son. Anyways, I digress. So whenever, we had to go back for sick visits or other check-ups, I could never remember the doctor's name and told them it didn't matter who I see. I can get an informal check-up or doctor's visit from any doctor so why does it have to be the same? I know you are wondering if she didn't care for the doctor why is she giving 4 stars? Our original doctor wasn't bad - just didn't give me that family feel I wanted. And all of the other doctors I have seen here are great. They all work well with children. The nurses here are also fantastic. They help and do the grunt work for the doctor. Getting the child in the right mood is most important - they set the tone and they do a great job of it. Anytime my son has been sick and I needed to get him - they have always assisted in getting him in right away. The one time they couldn't for an insect bite - they just told me to go to urgent care. My wait time is minimal. I don't know if I am just lucky here and time my arrival time perfectly with my appointment time but we are never in the waiting area for longer than 15 minutes. I don't know when they added it but they now have a check in Kiosk so if you don't want to talk to person at the desk, I guess you don't have to. But I thrive on human interaction and I prefer to do that. Check out is a breeze as well. My son may get upset when he has to get a shot but when he is rewarded with a sticker and a small dum-dum he leaves just a little bit happier. read more

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We love Dr Higgins and her nurses. Very professional!!! However I know for a fact that she doesn't set her own appointments. The last 3 times we have been here, we saw the doctor an average of 40 minutes later. Yet if a patient arrives 10 minutes late, your appointment is cancelled. Talk of of double standards!! Also the wait area and review rooms is very drab, nothing for the kids to do. Maybe In that case don't keep us waiting. I was not going to write a review, but after talking to the office manager Vickie, I had to. She was not apologetic, made excuses for everything and lacks PR. Worst customer service!! I doubt anything will change because they are clearly not taking any feedback from their patients. read more

Called to make an appointment and was given a date that was 30 days out....Wow!! I don't care which Dr. I see however I have to wait a month for an appointment!! Will find another pediatrician.... read more

Took my daughter to the branch on mallard creek and very happy with them. Wait times are very minimal and staff are friendly and professional. read more

So far so good! My little one is a mere 3 weeks old at the time of this review, so I do not have too much experience with pediatricians. Being a new parent I've had my scares over the first few days of having him home and the staff at University Pediatrics have been very accommodating and reassuring with my family. The nurses were very kind and personable and the doctors were very knowledgeable. If things continue as they've started, I will be very pleased. read more

Very disappointing appointment. It was first time to visit there as my previous one far away from my new company. And they always give me 8:15am time. In the beginning the doctor changed our appointment to one month later. Then his nurse and his work also made me feel like so ignored. In the end they didn't even give next appointment. Seems like he didn't welcome us from the beginning. The nurse didn't even give growth percentage. However he was fast. read more

I literally love this place..Dr Adams is so amazing and he's always on point..It's very convenient for me to scheduled appointment that's not too far out..The wait is always short..I love this place read more

We love Dr. Gunter and Dr. Lakin as well as some of the others we've seen. I hate the location though...nurses are always friendly. We moved since my daughter was born 8 years ago, but still drive 30 minutes to see Dr. Gunter. read more

I rarely have problems with this facility when I bring my son for anything. However, I called last week to request a print out of my child's last physical. I get a call from the office last week no voicemail left so I assume its ready for pickup. I call before getting there to make sure it's been completed, I was told yes. I was never notified that I would have to complete a form before its processed. Also they failed to mention they charge $15 for the printout. Talk about a waste of time and lack of communication. Simple errors like this make you not want to reccomend them. Now I have to figure out how get all of this done before my son starts Headstart on the 5th....such a total inconvenience! read more

We've seen Dr. Higgins since my daughter was born and I couldn't be happier! She's very down to earth and not judgmental. A previous reviewer said she doesn't set her own appointments, of course she doesn't, that's what receptionists do at check out! We've never had a problem with being helped late, we are always attended to promptly! The waiting rooms have a TV and are generally quiet, which is great when you have a sleeping baby! read more

We took our daughter there a few weeks ago for a sore on the inside of her lip. My daughter, age 17, researched the sore and told the Dr. (we had never seen her before) that she thought it was a 'mucocele'. Obviously the Dr. didn't know what that was and didn't bother to look it up, instead, saying, 'no, it's a canker sore', I'm going to refer you to a dermatologist. We ended up going to an Oral Surgeon, to removed the Mucocele. Don't waste your time or money running around to referrals that can't take out the sore! We spent $287 at the oral surgeon's office and she had four stitches. For that useless Dr. visit? $135. So $135 to tell us NOTHING. What a waste of time. It's all about the billing, isn't it? read more

Changed practices due to poor care and dysfunctional scheduling. Dr. White was to rough with my child when checking her for a sick appointment. Would not recommend! read more

After taking my children here for 12 years, I am now moving them to another practice. The doctors and nurses have always been wonderful, but the customer service shown by some staff members and the manager is horrible. It's sad that an exceptional group of doctors is represented by a second-rate staff. read more

If your looking for a good docotr for your little one, i recomwmd University Pedatrics. The nurses are all ways friendly. We are regualrs for Dr.White and she is fantastic. ALWAYS very helpfull with answers we may have. Tamara is always really nice when we take our little one in. The rest of the staff are great as well..with checking and and checking out. Even the after hours staff are extrwmly helpfull. Keep up the AWSOME WORK. read more

The medical staff pushed us to give a product to our child that caused her to become very sick. We researched the product online. The reviews online were 2.5 star rating for a product they recommend. The staff at check in is very unprofessional. They will bill you with special evaluations for routine check. Which means insurance will pay small percentage until deductible is met. AVOID at all cost!!!!!!!!!!!!!!!!!!!!!!!!! read more