I selected Chase Security based on the Yelp reviews and was not disappointed. Greg came on time,…read morewas very pleasant, and he definitely knew what he was doing. He used to be an installer for ADT and has installed thousands of home systems before. He now works for himself and has a small business. My mother-in-law moved to a care home and nobody knew her master code at her home. Her system was not used for a year. Greg came and professionally reset the system with a few tricks he knew (as the old Honeywell system happened to be from ADT Protectron). He did not try to pressure sell me on a monthly monitoring program, although he did offer that service as well. At my request, he replaced the old monitoring panel with an alpha numeric panel which is now much easier to determine what is going on compared to the old numeric code panel. He also installed a second horn which was ingeniously concealed. Intruders trying to smash the first horn would be confused as to why the horn is still going off and would continue trying to smash the first horn. He could have unnecessarily replaced the motion sensors but he said they were fine. Since the smoke detector and CO detector needed replacement because they were too old, Greg gave me the options and said it would be cheaper to buy them stand alone from Costco rather than replacing them in the alarm system. He disconnected them from the alarm system at my request. I did not bother to comparison shop for services as Greg was fair with his prices. People need to make a decent profit living in the Lower Mainland. I didn't want the hassle of a person making you feel guilty about not buying monitoring. He gave me all the price options and allowed me to make the decisions without any pressure at all. He doesn't have a fancy truck or van but came in his car. I highly recommend Greg. He's a good guy.

Greg was the ultimate professional installer and is true to his stated expertise. My alarm system…read moreneeded some TLC and while others were were only interested in selling me unwanted monitoring services or no service at all, Greg appreciated what I was looking for and delivered. I'd recommend Greg over ANY other alarm company in the lower mainland!

I received enough information to make an informed decision on what was right for me. Their advice…read morekept my monthly fees low and the installation was quick and professional. These folks value your business and their professional staff were great to work with. They also have a good followup strategy that makes sure you know how these sophisticated systems work. I've told all my friends about this wonderful quality business

From the owner: * Security Systems * Video Surveillance…read more* Access Control * Alarm System * Intercom

We have called Prime Locksmith twice in the last 6 months. They have provided exceptional service,…read moreat very competitive rates. Highly recommended company in Burnaby.

From the owner: Prime Locksmith is a local, licensed locksmith company in Burnaby, BC, proudly striving to meet the…read morelocksmith and security needs of our residential, commercial, and government clients for over ten years. We work hard to deliver high-quality craftsmanship, reliable products and services. We continually update our training in the latest technologies to ensure our customers get the absolute best locksmith and security services in Burnaby and surroundin areas.

Glad you lost your contract at royal city center. seen as you refused to look at the video. You…read moredeserve it play stupid games win stupid prizes. I'll make sure to stay out of any businesses that use you. Now I troll those losers at shoppers with items from Walmart come and say I stole those oh that's right you can't because one you don't have a contract there and two it's great value brand and that is not a loblaws brand product. Bye!

I was interested in a new security provider for my business interests. I looked around and found…read moreFusion Security. They offer not only security systems such as burglar alarms, card readers and cameras, but they also provide mobile response to alarms. Perfect for what I was looking for. Installation went smoothly and everything works as promised. They followed up after all was done and made sure I was happy with the installation. I would highly recommend this company!

Accidentally got locked out of one of our rooms, so we googled "burnaby locksmith" on a late…read moreSunday night. Instant response, 30 minutes travel, problem solved in 5 minutes for a reasonable callout fee. Can't complain about the result -- thank you Nicholas.

We called in the morning and was able to have someone in later in the morning. Nicholas was super…read moreknowledgeable, friendly and polite. He made suggestions and didn't recommend anything that wasn't necessary. We had a lot of questions and he patiently answered them and addressed all our concerns. His work was thorough, clean, and efficient. I didn't do a any comparison pricing but felt the cost was fair especially for peace of mind. I would totally recommend him. Actually, I already told my co-workers and friends.

I called on the Burnaby office number for some query and the lady on 604-677-8700 who picked up the…read morecall was extremely rude. I politely asked her that it was posted online about the hiring event of Paladin, could you please confirm if there is any, she was answering as "NO", I requested that could you please transfer me to related department or HR department, she again rudely just said "NO. I asked her could you give me any number, you work for Paladin, and she HUNG UP on me while I was just asking. That was extremely rude, and she should be taught phone manners or the position she is on, she does not deserve that if she cannot talk to people with manners and etiquettes. She is getting paid for this worst behaviour. I called on July 26th 2022, on 11:14 am (whoever is on duty this time must be taught manners)

Terrible service. I paid for door and motion detectors and early one morning my store was broken…read moreinto. The thieves broke the glass window in the door and snuck through so they didn't open the door. Well this is why we have two motion sensors. But the two thieves walked in front of both detectors and they did not go off. The thieves stole much and left without triggering the alarm. The alarm went off, 6 hours later when the police and one of my staff were in the store. After calling to complain Paladin sent a technician, who looked it over and then concluded that everything was functioning fine. So moral of the story is the fee you're paying is for the sticker on the window. They denied responsibility. Read the fine print, they are not responsible for their alarm not functioning.