December of 2018, I was in contact with an agent of yours Olga Garcia.
I was looking to move from San Diego California to Boca Raton Florida. I contacted Olga Garcia about a listing she had for 299 Mansdield H Boca Raton. The listing was for a 2 bed 2 bath condo, listed as pet friendly. After many emails and scanning of documents, we were presented with a lease for the property at 1 year for $1300 a month plus a $300 nonrefundable pet depost. We mailed a check for $1300 for first months rent made out to United Realty Group.
We drove from California to Florida and arrived at 299 Mansfield H on Jan 17th 2019.
Olga presented herself to us to give us the keys, take $2600 for securiry deposit and last months rent and the $300 non refundable pet deposit.
During the walk through, we noticed many things. Broken glass in the back door, garbage and other materials left in the lanai closet, windows on the lanai that would not open or close, basically stuck in whatever position they were in, exposed wiring on the lanai, among other things. When asked about these things Olga said for us to have maintenace come and fix the windows and what ever was left in the Condo, we could keep or throw out.
After driving 3000 miles, I spent my first 4 hours here cleaning. I have A LOT of pictures. Fungus in the kitchen drawers, water stains on both ceiling bathrooms, the microwave, stove and refrigerator were very visablly dirty. Fine, we cleaned and we delt with it, lesson learned. We also called the owner and voiced our concerns and she blamed Olga and also told us call maintenance for the non working things and if we wanted ahe waould send a cleaning lady.
The following day, Friday Jan 18th, we went to the ID office to get our IDs and were told we needed to contact the building director, PhyllIs Atwell, to arrange drop off of our UPack. When we called Phyllis, she had no paperwork on us so came into the condo to meet us. When she saw all the issues with the condo, she called it unlivable, when she saw our dog, we were told we had to leave beacuse its a NO PET COMMUNITY.
Phyllis called Olga to come over and the 2 of them proceeded to yell at each other over whos fault it was. Olga told Phyllis she was not aware it was a no pets community. How can a realtor not know the rules? We drove 3000 miles with the expectation of having a place to live for at least a year and now after Feb 15th, we are homeless because of the ignorance of one of your agents.
My partner is a type 1 diabetic, we since had our dog medically certified as a service animal for this, but her blood sugar has been 200 points above normal due to this stressful situation. And her numbers are recorded in her insulin pump. They show how conntrolled they were prior to this happening and how they are now.
We stopped payment on the $2600 check, as per the building director and prepared to again look for a place to live.
The building director took pity on us and told us that because the dog was now properly certified, we could move into another unit here. She knew 319 Mansfield H was almost ready to rent.
We contacted Cecilia Passalacque, also of United Reality Group for 319 Mansfield H today and after emailing proof of income we were told by her and I quote:
"Just spoke with Olga from United Realty Group, she and I are working for the same office.....Sorry, but it doesn't work for me....."
What kind of business are you guys running. The amount of stress and worry your office has caused us is unbelievable. I have never experienced such unprofessionalism in my life. read more