I have been a customer since 1955 and have been totally satisfied with the service provided me at…read morethe Shepherdstown and Martinsburg branches. I also find their online banking site to be quite adequate for my needs and easy to use.

Fees r reasonable with today's market but the online bill pay leaves alot to be desired. It takes…read moredays for transactions to post and the balance is incorrect while waiting.

On March 1 I sent a Truist check payment. On March 8 (when it still hadn't arrived at the…read moredestination). I called (844) 487-8478 to trace what had happened to it. After going thru all the BS, I finally got connected to a human who told me it takes FIVE business days, so it should be received. But it was not! Today, (March 10) I called again and was told (once again) it SHOULD take 5 business days to get there. I asked to speak to a supervisor. I was on hold for FORTY minutes - until I hung up. I called my local Truist branch and was told that someone would call me back. Six hours later when she called me back, she said the check can take from 14 to 18 days!!! --- she blamed the US Mail!! She said it should arrive by March 18!!!! AND! If I want to stop the check, THERE WOULD BE A $35 FEE!! Omg! TERRIBLE customer service, Truist!!

"I have been referring friends and family to Brent Mendelson since my first home purchase in 2014…read more I called him again in 2019 to make sure we were financially sound to finance a new home. He helped me make sure everything was in order and in 2020 Brent helped us finance our second home. Then again in 2021, he helped us get an amazing refinance for a much lower rate. Brent is by far the most knowledgeable, professional and honest mortgage broker I have ever worked with. His personal attention to detail is a great comfort to me. He knows the ins and outs of the VA loan and we received the best possible rate in the craziest of Covid times. I have the utmost confidence recommending Brent Mendelson at Capital Bank knowing that my friends and family are handled with exceptional customer service and professionalism."

Was interested in refinancing so I did some research and also gave Brent Mendelson of Capital Bank…read morea call. Brent was responsive, explained the process, and made it super easy to get a great rate with low costs AND help us to quickly close on our refinance. The only disappointment - we weren't able to beat Brent's 9-day start-to-close record! The Capital Bank website and portal to support the loan process were also user friendly and quite good. If I have ever have home financing needs again I will be sure to look at Capital Bank again and/or call Brent Mendelson. Full disclosure - this is the second loan where I've worked with Brent (first was for first-time home buyer house purchase). If you cannot tell based on my repeat usage I would highly recommend that anyone interested in a home loan reach out to Brent. If you don't have a loan guy, Brent should be your guy!