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    Unique Granite & Marble

    3.4 (7 reviews)
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    Services - Unique Granite & Marble

    Countertop installation

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    Tri-State Countertops

    Tri-State Countertops

    (3 reviews)

    Call me "old school," however, I still value Customer Service. Especially when a business is…read moreseeking new customers who will spend over $5k. This review is not about their selection of countertops. Rather a call I received the day after my visit from a man who works for them. I told him the sample I brought home was not cream, but white. I had decided to go with one of their competitors, and as I began to explain why...he was talking over me, not listening to a word I was saying. In a louder voice, I said, "This is one of the problems....Customer Service". Guess what....he hung up on me! I'm a 75-year-old woman, simply updating my kitchen. I chose another company that I feel not only offered a superior product at a lower price. But it was "one stop shopping". Their Customer Service is top-notch. I felt listened to and like they valued me as a customer. Unlike with Tri-State, I wasn't going to have to go shopping and buy my own sink or hire a plumber. If you are doing a new build or you have a contractor who will handle these details for you...Then Tri-state may be the company for you.

    Chose to buy from Tri-State countertops after I met with Cindy Heep in the Owensboro store…read more Initially my choice was too pricey for me and I continued to shop elsewhere. But Cindy reached out to me and said she was going to find me another Option that I would love and fit my budget. And she did just that! Cindy was a fantastic sales rep. She kept me very informed about my measurement date and what I needed to do to prepare for that appointment. Then I found out that Cindy had been dismissed from TSCountertops. I was shocked. Cindy is a fantastic asset to TSCountertops. It's rare to find such a driven employee. Regardless, I completed my purchase and my new quartz countertops were installed by two long time installers. They did a fine job with my countertops. The fit was snug and extremely well cut. Overall, I am happy with my countertops. However, if it hadn't been for Cindy I would have bought elsewhere. Someone will be lucky to get Cindy as an employee. Thanks, Rita Hodges

    Unique Granite & Marble - countertopinstall - Updated May 2026

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