I have lived all over the United States and banked with regular banks as well as credit unions and…read moreuniversally they had predatory practices. I have now banked with TMTFCU for several years and have been pleasantly surprised that their policies are very straightforward and they practice their policies. They always process deposits before debits. If the account becomes overdrawn, the customer is given 24 hours to bring the account current. They go out of the way to work with you if there are problems. An overdrawn account gets one overdraft charge regardless of the number of checks processed. This bank is so far above every other bank I have dealt with over my entire fifty years of banking. I cannot say enough good things about this bank. They are very customer oriented.

I have been a member of this credit union for about a year now. I opened the account because it's…read moreclose to work and it was recommended by a co worker. On Friday I asked my boyfriend to make the 35 minute drive from our home to deposit $100 into my account. He had to go inside the bank because there are no ATMs outside that he could make this deposit through. Anyway, he walked inside and immediately all eyes were on him. No one greeted him just stares. He went up to the teller explaining that he would like to make a deposit into my account, he had my info in hand. Rose , the teller told him he could not deposit money because he was not an account holder. My boyfriend went on to repeat himself that it was a deposit and again Rose told him he could not make a deposit. Confused he simply said ok thank you. Moments later I get a phone call from the teller and she says that a man came in wanting to make a deposit into my account. She was shaken, her voice was cracking, I agreed and said yes. She said she did not allow him to make the deposit even though she said he did want make a deposit. I asked her why she didn't "allow" him to. She said " I dont know why, I didn't know what he wanted well he did say he wanted to make a deposit but but but he didn't have any cash in his hand." RIDICULOUS!!!!!!!! So, I am warning all other people who do not look like Rose to beware she may not grant you banking services because she doesn't know why. I KNOW WHY!

I've had an amazing experience working with Northwest Community bank on East Main in Torrington…read more Jennifer helped me receive my first mortgage, she's reliable, commutative, and made a scary process feel effortless and exciting. Moe is a fantastic addition to the team, he's personable, attentive, and educated me on CD account options. Shawna exceeds above and beyond expectations. She always greets me by name, remembers how/where I like to put my money, (mortgage, principal, savings, etc.), and is clear on how everything is allocated. She's precise, friendly, and I look forward to seeing her every month. I value and appreciate my Northwest Community Bank team and trust them with my banking needs. THANK YOU

It is a pleasure to enter this little branch. They work very hard at making every customer count…read more Smiles greet you everywhere you look! A pleasure to bank here!

I have banked with TSB for many years. I recently got hacked and the hackers got into two of my…read morechecking accounts. I called the bank and spoke to Brian, who was calm, courteous and extremely helpful. By the time I got to my branch of the bank to cancel the old and sign for the new accounts, he had arranged for all the paperwork to be ready for me. The woman who helped me (sorry, didn't get her name) was extremely efficient and reassuring. What I had absolutely dreaded (hacked!!! my life is over!! There will be tons of paperwork, lots of hassles) was actually a tiny blip in my day. Many thanks to all the people who work at TSB--have to give a shout-out to the great tellers, too!

I would absolutely NOT recommend their Estate or Trust Department. The experience has been costly…read morein many ways.

This bank has no weekend hours and half the time their ATM is out of service. Super inconvenient if…read moreyou work during the week and need to make a deposit. I ended up changing banks and having my mother in law do the same.

I love this bank the tellers are very friendly and will go out of their way to help you feel…read morecomfortable at this bank They Have A Picnic Every Summer Just To Thank People For Supporting/Using Their Bank

Far superior BofA branch in town. Their fees and policies still suck, but the ATM is always…read morefunctional!

Day 1 Stop at the bank to inquire what documents would be needed to open up an account for our…read moredaughter. Day 2 Arrive at appointment to open an account for our daughter with the documents that were recommended. Turns out we did not have the correct wording on documents and made two trips to city hall to get the correct one. Day 3 Arrive for another appointment with the documents exactly as the bank required. AND AFTER WASTING SEVERAL HOURS OF OUR TIME, WE ARE DECLINED TO BE ABLE TO OPEN UP AN ACCOUNT FOR OUR DAUGHTER!!! ( We told them what the account was for (Social security) and brought the documents that they required. Only after they declined us and we mentioned it, did they say that we needed to visit social security first and open up a rep payee account!)

No issues with the physical bank, but their online changes are a nightmare!…read more totally unacceptable and when I call customer service they are condescending and dismissive. terrible!

People are always professional and very helpful. They are always patient and explain things very…read moreclearly in a way you can easily understand. Great customer service!

Save yourself the hassle of doing business with Thomaston Savings Bank. They dropped the ball with…read moreour new home build and mortgage in MULTIPLE ways, and are holding us to a higher standard than both their online banking system, and their customer service department. Our issues arose from a "back-end fee glitch" (their words) that appeared on our mortgage statement. I called Thomaston Savings Bank to clarify what amount to pay (as our payments were variable) and paid the amount I was told a week before it was due. Unfortunately the amount I was told to pay by the bank representative was short $120, (which was our estimated escrowed taxes). I didn't know this until another representative called me on the 31st of the month to report the short payment and ask if she could pull the remaining funds from our savings, which I of course gave permission and thanked her for alerting me. A few weeks later I found out that mine and my husbands' 15 year perfect credit score had dropped 130 +/- points due to a "late payment" to Thomaston Bank. We paid early, but since it was short the $120 which was paid at the end of the month instead of the beginning, the whole payment was deemed late. I thought this would be an easy thing to clear up since the issue arose from a "backend fee glitch" with the bank's website appearing on our mortgage statement, and then the teller giving us the incorrect amount to pay when we called to clarify. I was wrong. Thomaston Savings Bank is refusing to remove the late payment from our 15+ years of perfect credit. They are claiming it was ultimately our responsibility to pay the correct amount DESPITE it appearing incorrectly in their portal due to the fee "glitch", and additionally being told the incorrect amount by their representative. Another kicker is that they are claiming they did their due diligence by alerting us via postal mail of this issue. We were having our mail forwarded due to being in the process of moving and getting a mailbox installed at our new build. Thomaston Savings Bank apparently does not forward mail and does not alert their customers of this fun fact. They have it on record that their warning letter bounced back to them 10 days before our account was going to be delinquent. Not a single person called to tell us that they had our mail, or that the bank doesn't forward mail. They also refused to meet with me in person to discuss the issue. Completely unprofessional and unfortunate. We wanted to go with a local bank for our home build and now will take all subsequent business elsewhere. Save yourself the headache of doing business with this bank.

We're happy to update our review and add a star. Webster has proven an asset to us, and we believe…read morethey are good for our community. Specifically we really like their staff, the tellers, administrators, basically everyone we've come into contact with. Teller Ben has a wonderful sense of humor and has helped us with several tricky financial matters. And Michael took several months to guide us through a thicket of regulations on the way to refinancing our home loan. We're grateful for their selfless help and for the good results. Yeah, we still wish they paid some decent interest on savings accounts and CDs, but to be real about it, that's the way it is these days.

So much better customer service more Perks more…read moreCommunity involvement Maybe take care Of Your planters and let the town know you are proud to be here