These guys are brilliant! I was recommended in the first instance by a client of mine after buying…read moremy wife a piece of jewelry from a designer make only for it to fall apart after her wearing it a few times i tried to get help from goldsmiths who i bought it from in the first place and they were most unhelpful and simply said it was "costume jewelry" for the price i paid i would still have expected some come back but i had none and so went to Whickham jewelers to get some advice and see if they could help. They fixed it for £18 (goldsmiths had quoted me £150) and the piece looked better than it had originally! since then we have commissioned them to make an ornate dress ring with rubies and peridot for my mother in law and our wedding rings and have been over the moon with all of them. These are real craftsmen at their best and the price vs quality is so much better than anything you would find at a high street jeweler. I would definitely recommend them for commission pieces and in fact our friends just had their wedding rings done their on our recommendation. They are amazing.

I have been a loyal beaverbrooks customer ever since my dad bought me first designer watch in my…read moreteens. Have bought 7 or so watches for myself and various jewellery as gifts. This experience goes back to late May when I bought an Armani watch from the Gateshead store. I only bought as everyday wear, but did not wear it. Sunday(01/06/14) when I bring it out to wear it I notice the date is on 32 rather then 01 as it should have just clicked over. So decide not to wear it and return it. When at the store to return it I get told that the clasp has scratches (very minor can't see it unless under light and looked at it at an angle) on it so can't accept the refund. So the manager says under the date issue is common and with the scratches can't refund. I explained the only way the scratches exist is if I was sold it with it on or they caused it when sizing the bracelet but would not accept this. So left the store very disappointed without refund or exchange. I also phoned the customer services who were clueless as normal. But the worst thing is salesperson tells customer services that I was told about the date issue in the store (if that was the case I would have bought another watch). Customer service person also admitted that it was hard explain the date issue without showing it (again not shown in store). Hope my experience is one off cause I can't see how I will be recommending this company to any friends or family. Beaverbrooks you have let a loyal customer down big time!