Overall, I would recommend Underwater Street, but with criticisms.
I really love the idea of this place in principle, and I know that my 6 year old loved it (when he came here on a school trip). I thought it looked wonderful on the website, and yet when I visited today, with my younger son, I was a little bit disappointed. It just doesn't match up to a parent's expectations.
Having said that, children don't have the same expectations as us grown-ups, so there is a good chance that your kids will love it here. The imagination behind so much of this is awe inspiring.
I have read the answers given by Underwater Street to any poor reviews, and I wonder if the management are learning anything from the criticism?
A lot of the equipment is in poor condition, with bits missing, especially in the Science section. Plastic bottles used to demonstrate water molecule activity are all dented and leaking so they demonstrated nothing but the fact that water drips. It does feel as if the place needs a refresh.
My experience was actually spoiled mostly by the cafe. I would recommend parents bring their own sandwiches (if this allowed?) because I made the mistake of ordering lunch for myself and my son, and the waiting time was 45 mins. When it came, they had forgotten my son's sandwich. By then, he had gone back to playing, and the queue was so long, I couldn't face complaining. To be fair the quality of the food is good, but something needs to be done about staff levels at busy times. Others have complained about this before, and yet it seems as if management are convinced that there is no problem with this.
I am in two minds about whether to return here. If only management could take on board the comments and accept some of the criticisms are well-founded, then this place could be amazing. read more