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    Una Hotel

    3.2 (5 reviews)
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    Best Western Premier Hotel Milano Palace - Guest Room

    Best Western Premier Hotel Milano Palace

    (3 reviews)

    €€€

    AVOID AVOID AVOID AT ALL COST!!! These people are shysters, totally unwilling to work with my…read moresituation at all. My husband and I had a trip booked in March 2020. Well Covid19 hit. We rescheduled for August but by the time of new dates my passport was still in Philadelphia with no definite date it would be returned to me , and if things couldn't get worse I blew out my Achilles and had to have surgery. I sent all this info to the hotel along with the photos and they REFUSED to return my deposit for the first night stay. I was in contact with them multiple times and was still refused. I could understand if this was a cancellation that was unwarranted but how the hell am I suppose to travel from the United States to Italy without a passport? I had NO CONTROL over the passport agency's that were working with a very reduced staff and ONLY doing emergency passports (mostly death situations Ironically I got a notice my passport was shipping back to me the day AFTER I was to leave for Italy. It's crazy to think in the unprecedented times of a global pandemic that you can encounter people who put money above all

    For the amount of money we paid...this is a bit of a travesty. We're close to paying 350 euro's a…read morenight and every time we left to resolve an issue with the reception we went away mad. It just baffles me that when you explain a situation or problem...they (reception) explains why it is instead of fixing the problem. This is pretty common in Italy but since this is a "4-star" hotel you'd think they would rise above these issues. Rooms are small. The only reason why I didn't give it a one star is that the breakfasts are good. Roberto (Brazilian) and Flo (Romanian) are your go-to people. Everyone else is useless...

    Una Hotel - hotels - Updated May 2026

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