I use this location because it is convenient, I have really appreciated how helpful and genuinely…read morefriendly the staff are...every time!!! they are always available and knowledgeable. I have done loans with their help, sorted out my accounts when I made any snafu's, answered general questions etc...I cant say enough good about this branch. Thank you also to rep Renae, who has patiently helped myself and my dad in many different request, she has gone above and beyond in helping and educating us about general paperwork and banking transactions. Great job guys.

Small branch inside the Safeway. The gentleman who helped me was quick and friendly!…read more My only gripe is that the booths are really close to anyone checking out at Safeway. Seems like sensitive matters could be easily overheard.

They have no loyalty to customers of 34 years. Treat me like a new customer. I moved to Wells Fargo.read more

Had to stop in to this branch to make a withdrawal since I was purchasing a vehicle with cash near…read morethe Auto Mall. The teller was basically non-vocal and only asked what was absolutely necessary to complete the transaction, but I think he was new. My complaint is about the branch, the manager, and their "policy." In the past, I've always gone to my home branch and they've been helpful in all my transactions, sometimes printing up a blank Bill of Sale document for me, or allowing me to email them a blank document that I needed to fill out and have notarized and they would print it. This Auto Mall Drive location, however, told me they couldn't print the Bill of Sale because it's "not a Bank of America document." The manager insisted that's it's against policy. She didn't offer any empathy or alternative solutions; just a flat nope, not gonna do that. She wasn't able to show the policy, nor refer me to where I might find it, but said "she was sure that it was against policy." I get that sometimes you just can't help someone, but there wasn't even any willingness to try to come up with a solution. No real customer service. I've been a BoA member for 25+ years and this is the first branch that has caused me to ever provide a poor review.

I come into this branch every now and then. They are always friendly and pleasant to do business…read morewith. Last week I lost my debit card and so came in and they quickly and cheerfully helped me get all set up. I left feeling well taken care of, but it wasn't until tonight when I got my new card in the mail and was able to activate it right away that I realized what a great service experience I got. I've lost my debit card once before and did not have nearly as good of an experience at the other branch I went to. The teller at this branch event went the extra mile to help me set up my new pin...so I didn't need to wait for a new pin to be mailed to me. I'm thankful I went in to this branch last week and am happy to recommend them to anyone! :) Quality tellers means quality service!

This branch is disgusting. Nothing against goodwill, but it just looks like goodwill opened a…read morefinancial services branch. So dreary. Poor souls that have to work in there. Experience was super uncomfortable. Had to open a new business account fast for bookkeeping reasons.... Can't imagine I'll stick with them long term.

Always been happy with people at this branch, and one of the best credit unions in the area. If you…read morelook at the total picture in terms of fees and return and service provided vs costs, they can't be beat. But today the security person was above and beyond. Saw me coming with my crutches and got the door for me, made sure I had a place to sit, and checked me in for account help. In person interactions have become so much harder and more complicated in the time of covid, having someone who was so aware and helpful saves me risk and pain. So uncommon these days and gratefully appreciated.

Even though I don't bank here I applied for an auto loan on line. What a mistake. Poor…read morecommunication from the lending specialist and she failed to meet my desired timeline for the car I hoped to purchase. I found a much better option at the same interest rate.

I have been a member for almost 10 years and I love this credit union! The people are friendly and…read moreprovide excellent service. I usually bank at the Battle Ground branch, but I started at the Ridgefield branch and often have used the Salmon Creek branch. I highly recommend them.

Got there at 345 on Thursday October 30th and asked a teller to talk to someone about opening an…read moreaccount with them. Was told he couldn't tell me much and that I needed to wait for an advisor. No problem until I waited for nearly a half an hour and no one even acknowledged me. Multiple tellers talking to each other and no one could help me. Oh well, I'll try Columbia Credit instead

The most incompetent, obnoxiously rude & just plain ignorant employees at this location …read more.. horrible, horrible customer service. No wonder they have such negative reviews ... Tried to wire transfer a large amount of money with the help of Arthur M. and it ended up being such a disastrous failure, we lost a lot of money and he could not explain why this was such a screw up on his part ... we thought he was an intern perhaps in training but after contacting corporate we found out he has been there for years .. this particular location has been plagued by theft, mishandling of funds .. that info came from another Chase bank manager in this area that we tried to get to complete our transactions for us. What a horrible horrible experience ..

There is not enough good things I can say about the folks at the Mill Plain Branch. After over 15…read moreyears with another institution, I was referred to Chase and I was fortunate enough to meet Jared Kirkpatrick at this branch, who not only we above and beyond the call of duty for me, but as gone out of his way to follow up on an issue we are working on. I know I am not the only customer they have here at Chase but he sure makes you feel like it. I just can not express the great feeling it is to find folks that really care about a customer and truly want to help them, not just for their benefit or if they have time. Thank you so much Jared. It is nice to feel cared about again in a banking relationship. Best Regards, Jerry Read

Professional, kind, prompt, and upfront about fees and interest. I was able to acquire an auto…read moreloan, with clear disclosures of what was involved. Not only did they walk through every step with me, they also followed up after the purchase to double check how things were going. I would recommend giving them a try. No surprises. Just fair business practices.

I have been with Colombian Credit Union since it first opened and have had excellent customer…read moreexperiences in my time of travelling and working all over the world!!

Always friendly and helpful tellers! I feel very welcome when I visit. They're also very…read moreknowledgeable about bonds and interest rates. Great bank!

This is my favorite Wells Fargo EVER!! I had a situation with my accounts, and everyone there was…read morehappy to help. I came in at a good time too because there wasn't a line at all (and it was a Saturday). Andrew took so much time to assist me, and made sure that I understood all of the changes that were happening. The manager Jeffrey was also great, and very friendly. The entire staff was phenomenal and welcoming from the moment I entered the building. If you live far from here, it's worth it to come here. I've never had such great service before. A huge shoutout to everyone who helped me today! I'll definitely be coming back soon.

I've been banking with them since I lived in Yakima around 2016, and am really happy with them…read more There was another credit union from Hanford that was based in Yakima, but this one was founded for the employees, not the execs and elite, and I like that ideology. I like the convenience of online banking and their services support my online and ATM banking style, but when I've needed help the people in the branch have been very helpful. The main desk helpers are not bad, and I never have less than a 3 star experience with them, and quite a few 4 star experiences. Where they really excel is in the business accounts. Service is always 5*, and the types of accounts are great. If you are an entrepreneur, have a side hustle, or even a small private practice like i do, this is the place. With no minimum balance on my plan, more transactions than i need, and the security of a professional account--and the service--I cant think of why I would ever go anywhere else. I'll never open another acct with BoA, nor WF. I currently also work with BECU and love them, but there are no branches in Vancouver. Frankly I haven't been impressed with other credit unions in the area and I don't like impersonal big banks (escalation is a nightmare with them). Only other option for me around Vancouver would maybe be Keybank. But that's not at all because I'm unhappy with HAPO. Just never put all your eggs in one basket if you are professional, and you don't have to fear getting taken for a ride.

Terrible service unhelpful for people with mortgages. I fell behind 1 month consistent with…read morepayments every time on time. They want to foreclose instead of offering options like moving the 1 missed payment to the ends of the loan. I also found a program that is willing to pay the one missed payment on my eh and they refuse to work with them. They are scammers and prey on people when they are most vulnerable. They are NOT an credit Union. They are a loan shark circling around you until the perfect time to eat. Got anywhere I mean anywhere. I have big banks but still got treated better than I do here. Skip them go somewhere else for anything.

This place is awesome! I find the people who work here very friendly and knowledgeable. The…read morelocation is convenient. The service is better than any other place I've tried. All my business, personal accounts, and auto loans are here. I wouldn't change a thing.

Customer service isn't great and it's almost impossible to get on the phone with someone. I have a…read morelot better experience with IQ