My concerns were handled in a fast professional manner. Was able to cancel 2 overdraft charges…read morethat occured on the same day. THANL YOU FOR that.

made several trips into the branch to get then to stop sending statements for a closed account for…read morea deceased family member. Super frustrating to have it take months and multiple trips with no results. Will have to picket outside to get any attention from Wells Fargo.

First off, I'm a huge fan of credit unions. I'll never work with 'big banks' again…read more BUT - the requirement to execute 8 debit card transactions/month in order to earn ANY interest is absolutely idiotic. When I moved to Astoria I opened accounts here and transferred a very large sum of cash. After two months noticed, NO INTEREST. Then I read the fine print. So I moved almost all the money out to another CU that pays interest. But I keep my accounts here in order to do local transactions. Super friendly 'tellers'. Lovely clean lobby. Many local branches (I used the Scapoose branch to get a cashiers check). This Astoria branch has a superb change counting machine for members - quickly counts your coins and issues a scrip so you can deposit to your account. This branch also has two drive up ATMs. I hope they come to their senses and change the rule on interest, in the meantime, I'll keep the bulk of my money elsewhere.

I just spoke with John Moore about a construction loan, and the experience was nothing short of…read moreexceptional. As someone completely new to the process, I had a lot of questions--and John took the time to walk us through everything with patience, clarity, and professionalism. He made what initially felt overwhelming, feel simple and even exciting. His knowledge and the comfort he provided were truly above and beyond. Because of this incredible experience, we're moving all of our accounts to Wanua and doing our loan with them! Thank you, John, for your expertise and time today! We felt super comfortable & supported by you!

BEWARE Went to the branch ATM on Friday June 5th. We…read morerequested to take out $160.00 cash. The machine only gave us $60.00 shorting us $100.00. The Bank staff said there was nothing they could do. However, our receipt clearly shows from US Bank. This is bad business and we have filed a fraud claim. While there another couple came in stating they were shorted the day before. A man walked up stating the machine spit out a bunch of money for him. If they do this imagine what they do with your accounts.

Opening up a new business and needed a new bank. Already have wells fargo, chase and citibank. Im…read moreimpressed thusfar with US Bank - the numbers and promotions are essentially the same as any of the other major players, but the customer service was a clear cut above. Tara and Alanea especially were very open and informative. And Dylan, from the Seaside branch, started me off there, encouraging me not to do business with him today if i could speak to a proper expert the next day. Thats engagement with the customer that I wasnt expecting, and its how I do business personally, so color me impressed.

Unfortunate event occurred week of December 27. Went to TLC Credit Union in Warrenton, Oregon…read moreand proceeded to withdraw $100 from TLC ATM at drive up. Problem: Only received $40. With vehicle still in place, went inside to get help. Teller (branch manager) tells me to call my own credit union for help. Huh? My own credit union is over 1000 miles away and was closed for day. I requested someone go out to ATM and check. I was refused that service. I upped request saying I could not move vehicle until ATM was checked. Answer from TLC : "Ok, we will tow your vehicle." Great.

My wife and I have been members of TLC Credit Union for more than 35 years. I would have rated the…read moreservice that we had received from the credit union as a 4 or 5 out of 5 stars until the last few years when our wonderful credit union went corporate when Fibre Federal took control. Now, it is nearly impossible to connect with our credit union by phone. The BillPay customer service is terrible. Three months ago a payment of nearly $500 was made from our checking account that should not have been made. We have been trying to get that payment back during that three month time period. We have called BillPay customer service at least six times and gone to our local credit union branch in Tillamook two times in attempts at getting the funds returned to our account. While the tellers at our local branch are nice and friendly we seem to get no where concerning this return of our funds. Yesterday when we called the BillPay customer service number we were finally told that we would receive a check for our missing money in four to six weeks. This is completely ridiculous for us to have to wait more than four months to have funds of nearly $500 returned to our account when it never should have been taken out of our account to begin with. Fibre Federal TLC BillPay needs much better customer service!

I called this bank 6 times trying to locate a Ann or Brandon Mgr. Asst. Mgr…read more Recording said, we are assisting others and please call back. WOW or call 1-800-935-9935 which is ATM assistance. WOW How very frustrating. I am a Sr. Advocate and need to schedule a appointment for one of my clients to have a notary assist us.

These guys have always done the extra mile for me. I've had a wallet stolen, credit cards used…read moreimproperly, a slew of crazy things happen and each time they helped me clear up the mess. Money is a stressful situation to anyone and these guys have have always been extremely professional and courteous to me. My roommate was even so impressed, she's switched banks after nearly 30 years at her bank

Would leave 0 stars if possible. Attempted to open a basic checking account FOUR separate times at…read moretwo different branches. Was told there "was no one available" twice at the Astoria branch, so I called an agent who told me that there was definitely someone available at the Warrenton branch. Nope! Made an appointment for the next day which they were 20 minutes late for. I've never been treated so disrespectfully or had so much difficulty opening an account at any major bank. Disappointed - I had high hopes for community credit unions. I took my business elsewhere and you should, too.

I would like to say thank you to Nichole(Warrenton branch)! 5 months ago I bought the car from kia…read morefiance. And They are hwy robbery. Block online pay and I only can pay by 3rd party and I have to pay extra $8 service fee every single time. At that time. I went to open new account with wauna bank from Forest Grove branch. And all employees is great service. Very satisfied! Few days ago I have a email from wauna bank offer new credit line. So I talk to Nichole(Warrenton branch) get loan for kia payment pay-off. She takes only 2 days finished it. This is my second times loan. So fast and good service Please don't take a chance to get loan from kia fiance. Use wauna credit union. Thank you! Nichole and Luz(Forest Grove branch)

Brand new car loan through Great NorthWest. Giving them money for my loan is like pulling teeth…read more It's archaiac and terrible that you practically can't self-serve. The fact that they have to verify your account informaiton manually in order to create an online account is ridiculous. My dead father's information was still on some of the lender info from the dealership - they've done business with them in the past - so if my mom's phone number hadn't been hand written by her on the loan paperwork we would not have been able to set up the account. Meanwhile we got no emails stating that the account hadn't been set up so we just kept trying. Then we tried to call and use the automated system but it would ring and then said it was down and hung up. I was informed by an agent that apparently it's been down for over a week and they are working on it. Finally we get into the online account and they want us to set up a payment by ACH which I will not do since they take too long to process and I need the money out of the account now so I can make sure that the payment is processed. The service rep told me it takes 3 to 5 business days. I work in an industry that takes ACH payments and I know that it can take much longer than that. I don't want to risk a late fee because I assume the ACH has posted and something else comes out of my account and then causes my car payment to bounce. And then on top of that I get the pleasure of paying a "convenience" fee. Laughable. Well guess we're stuck with this archaiac backwater system until we pay the car off or trade it in. Super....

New to the area and hands down the best services! Fast and friendly tellers who actually remember…read moreme and don't waste my time. If you're looking to switch from a bank to a credit union, this is the place to go!! You won't be sorry!

Service is phenomenal! People are friendly and competent ! I love Long Beach Branch and Amanda and…read moreChristine are really great , but other people are friendly too!

I got a car loan through 5 star financed through gnfcu and it's been an enormous headache. I went…read morein a few months ago soon after getting the loan. the lady helped me setup the ach and I wanted to do a date change. she said you must make a payment to change the date so I did. turns out the payment was made to the savings account instead of the car payment. So the date change didn't take because the payment wasn't made. Today they said the payment didn't go through because the account didn't exist. when I setup the ach the loan officer filled out the paperwork. So all in all this has been the biggest headache I have ever had dealing with a bank. I will be refinancing very soon