I will be contacting Audi Corporate office due to Safety negligence by the technician during my car…read moreservice appointment.
I am writing to express my disappointment with the service and conduct at your Barrie location during a recent tire swap on Dec 3rd, 2024.
The technician, Thomas K, improperly installed the tires on my 2024 Audi Q4, e-tron: 105T tires were placed on the back, and 107T tires were placed on the front, contrary to manufacturer specifications. When I pointed this out, Thomas K claimed he "did not know." Olivia L from customer service was present while I found the issue. Additionally, all four tires were set to 41.5 PSI instead of the required 44 PSI, which technician Prabhjot Saini fixed and not the original technicial Thomas K.
When I raised these concerns with Manager Campbell Paton, he dismissed them entirely. I walked away to oversee Prabhjot's work on the tire pressure and, upon returning to request Campbell's name, he refused, stating, "Not happening," and with disappointment said that "you walked away from me while i was speaking". Well, i saw you had no care in the world why would i waste my time at this point. I had to go and check to make sure they put the right tire pressure, this time by Technician named Prabhjot.
This experience has shaken my confidence in your dealership's professionalism and commitment to safety. I request an investigation into these incidents, a written explanation of corrective actions, and assurance this will not happen again.
Had I not been aware of the correct tire placement and lacked the means to verify tire pressure, this oversight could have jeopardized my safety and that of others on the road.
UPDATE: The same technician Thomas K, who installed the wrong size tires and underinflated them was also caught on my car's dashcam saying, "I hate these cars." Those were his exact words. Honestly, I don't feel comfortable trusting a technician who has such a negative attitude toward the brand he works with.
UPDATE Dec 4:
Matthew Adams General Manager never responded to my inquiry about the issue.
The only person that responded was Service manager,
Ryan Dermott, with a very generic email taken no further action.
