I travel fairly extensively for both work and personal reasons, I only used this travel agent to benefit my cousin regarding her destination wedding. I have never had such an unprofessional and poorly managed travel experience. What compelled me to post was the agent's crude and incompetent managing of the arrangements and lack of customer service in communication with me.
Despite her voicemail stating she returns calls in 24hrs, I had to call her repeatedly to book. I compared my story with several in the group of 50 that traveled and they reported the same experience.
When I arrived at my destination, the transfer company didn't have my reservation and what's more, when they called the hotel, they reported to me I didn't have a room. I called the agent, Tina Fleck, and while it was 2/12/15, her voicemail announced her schedule for 2/4/15. My suspicions were confirmed, she would not be of help to me. It took me two hours in a foreign country to correct the mistakes when I began to receive angry texts by Tina.
I've attached the photos of her texts which included her telling me what arrived in my travel pouch instead of her hearing from me what I actually received. She informed me that she was an 'amazing agent and mother'....which still confuses me as to why we were discussing her personal life, certainly not a topic I introduced to the conversation. And her referencing....'maybe next time, you'll...' I'm sorry I thought I was the customer? For her to tell me I was incorrect about what I received in the mail and inform me in several ways, the mistakes I made, I found to be very unprofessional. In fact, I requested her supervisor's information on three ignored occasions before she finally said she would 'be happy to fill him in.' To date, I haven't heard from the supervisor, perhaps he approves of this style of communication? There was definitely no after-travel satisfaction survey.
I asked several persons in our travel party regarding their experience and heard 'I don't like her.' As well as descriptive words such as 'flake, flighty, not all there' from multiple guests, as well as the party organizers. A bridesmaid told an extensive story about Tina'a inabilities to manage the billing process and how, despite multiple clear emails, Tina had to ask the bride to clarify travel arrangements for this one particular guest.
Run! Don't use this agency, especially Tina Fleck! I gave it one star only because you aren't able to post without any stars, but clearly it doesn't deserve any! read more