Forget customer service & workmanship
Had our kitchen done in April 2024 by Ultimate Home Solutions.
The flooring finishing work was not installed correctly which has left a crack in the LVT tiling within 2 months of install at the entrance to the kitchen as the underlay had not been properly installed. Contacted UHS early July to inform.
Have sent an excess of 10 emails & called over 10 times over the period of 8 months trying to get someone to come out and sort a relatively small job.
Gentleman by name of Michael visited our property in October 2024, examined the cracked tiling, and placed a strip of masking tape over said cracked tiling saying he'll get it fixed. Back n forth we go for months getting ignored, no updates. Called in December and was given a long story about how tiles were out of stock, they managed to sort and will get around to fixining in the new year.
We are now end of Feb 2025, almost 9 months later, still with the now heavily soiled tape still in place, emails keep getting ignored and promises to call back fall on deaf ears. Pathetic customer service.
STAY AWAY from these amateurs. read more