I had a great experience at the Ulta the other week. I stopped in here with my dad to get a present for my sister, and we were having trouble looking for the KBeauty product she wanted. I asked an associate for help and she ran all over the store with us trying to help us find it. We finally did and she made me feel better I couldn't find it because they've changed up where everything had been, and was really great about it all. Definitely went over and above to help and it was very appreciated. read more

Ulta Beauty - Outside - Hair Salons Near Me - Highland, Indiana

In the last two years, I have been visiting this location when I am in Highland, IN. They make things convenient when placing an order online for pick up. Staff is helpful and friendly and even when there is a line, it goes pretty fast. I love to peruse their clearance section where I always find some good buys there. They have a beauty salon that I would like to inquire to see if they do African American hair. I will be placing an order soon with the gift card I got for Christmas as I have alot of items in my favorites from Fenty that I want to get. Keep up the good work Ulta. Thank you. read more

Terrible customer service. Some boy over the phone that works here on 05/21/26 @7:40pm, is very unprofessional. They hung up on me after requesting assistance. Then when I called back, I heard them pick up and drop the phone. I'm definitely contacting corporate for this type of disrespect. read more

The staff was nice. I had a perfume that had a problem, the top cap was busted and couldn't distribute perfume anymore. I only used a couple sprays before it broke. The Ulta team quickly re-ordered my item and took mine back. They didn't ask for a receipt because I had it on my credit card. I guess there's someway that they can look that up. The only thing that was upsetting is and maybe they didn't know, but the perfume company changed the bottle of their perfume. I had come in and gotten a beautiful bottle of perfume, and then the company changed their design and didn't tell anybody I guess. That's not their fault though but just an alert to anyone looking for this perfume , the bottle has changed and looks blah now. Jean Paul Gauitler La Belle read more

Ulta Beauty - This is what the bottle looks like on their website, and all the photos that I found of the perfume - Hair Salons Near Me - Highland, Indiana

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Natalie has been my hairstylist for 10 years. She is amazing with my own hair as a blonde- which in itself is incredible m, but today she cut my daughters hair for the first time! My daughter has super thick wavy hair and she taught me the entire time how to better care for it- since my own hair is so the opposite! I learned so much and my daughter had a fantastic experience. If I could give 10/10 I would! read more

Ulta Beauty - Daughter getting the best haircut of her life!- her words!! - Hair Salons Near Me - Highland, Indiana

We had a great consultant named Lakisha and she was VERY helpful assisting us with what we needed in the store. She's a great sales person and an asset to the store. She helped my sister and I with makeup as well as skin care products. read more

I came in looking for a product that was on sale, I wandered around looking for the display, several employees past me, none of them acknowledged me or asked if I needed help finding anything, I finally went to the Clinique counter, where there was an associate standing there alone, so I asked for help finding the makeup I was looking for, I had seen 3 of the products on a table, so asked where I could find others. I was told, "We don't carry that line here" , I said I had seen 3 on a table, and before I could ask what location did carry them, I was told, "Like I said, we don't have them here" Got the message LOUD and clear, she was so rude. I will happily go to Sephora and pay full price. read more

Absolutely worst customer service I have ever had in my life. I will never shop at ulta ever again. I took a few samples for my mom sister and daughter to try and the woman working there treated me like a criminal and snatched up the samples to put away! Ughh the staff was so unpleasant. EDIT: to clarify ULTA I'm referring to the testers that are put out for people to "sample" AND my sister, mom, and daughter were ALL at the store with me...it was NOT like I took a bunch of testers and was trying to bring them home. Sooo again your employee was RUDE and snatched the tester read more

I am very pleased with this location. We walked into this location only to purchase some Morphe setting spray and ended up somehow or another spending about $200. I can never get out of this store without trying a million things and buying at least half of them. Lol. My husband was trapped with me on this trip. But he ended up purchasing a lot of product for our daughter. I'm so proud of him! He is secure in his masculinity:) The store was clean and inviting. The customer service representatives were helpful and knowledgeable. The prices were comparable to other Beaty stores of its stature in the area and the location was excellent. I really appreciate the rewards program keeping me updated about coupons and discounts. It also gives me a monthly statement which is very helpful. It gives me a real time view of points and status on every receipt which is very helpful. Overall I would totally recommend. Customer service: 5 Location: 5 Prices: 5 Quality: 5 Cleanliness: 5 read more

Ulta Beauty - Results were amazing! - Hair Salons Near Me - Highland, Indiana

Great service!! I really loved how my hair turned out! Victoria was efficient, kind, and really knew what she was talking about and doing! Will definitely return! read more

I was in this Ulta store today and asked to be color matched. I'm a person of color and the first person I asked, who was greeting customers at the door asking how she could assist as people came in, was clearly uncomfortable and made a half-hearted attempt at actually helping...clumsily mumbling something about products being sheer, so the shade didn't necessarily matter? before awkwardly ending the exchange and walking away looking relieved. The 2nd person mentioned she had a product that she thought would be great....but didn't think they had many "dark color options" - I'm a medium complexion African American. The area where this Ulta operates is fairly diverse and to say I was appalled at the comments and lack of comfortableness in assisting all customers reflects very poorly on Ulta. This company needs training, a more diverse staff and to seriously up its commitment to providing satisfactory customer experiences in this increasingly diverse world.... read more

I visited this ULTA for the first time while on Christmas break. First impressions mean everything. Both the cleanliness and service at this location are deplorable! Most Wal-Marts are more kempt than this store. (Please see my attached photos.) In addition, the cashier gave attitude when two BOGO items I tried to purchase were apparently not of the same brand. The items had been grossly stocked in the incorrect location. Sure, blame the customer. That makes sense! I hinted, "Well...if someone bothered to organize the store..." Then the cashier informed me that I qualified for a credit card. No way was I giving her any commission. I will take my money to a kinder and more professional ULTA; like the one in Orland Park, IL. read more

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Hmm... Another girl's store, great! As I entered I was overwhelmed (Well, because the lights were extra super bright) with the wide variation of cosmetics and fragrances. Ladies you'll fine just about everything here; Makeup Skincare Fragrance Bath & Body Hair care Tools Travel Items The products are quite pricey, but I guess they are worth it. The employees are gorgeous, friendly, and helpful and they make sure you have a wonderful shopping experience. I believe their trademark is "THE SALON" their services are; Style Color Texture Treatment Waxing Oh! By the way, Men shop Ulta too. Quite interesting store, but I ended up here because of my sister, though. read more

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I am a self-confessed product whore. Typically, Sephora bears the fruit of most of my product whoring, but Ulta takes the edge in one distinct place. Hair products. Oh, yes. Whilst my loyalty to Sephora runs deep as far as my cosmetic and facial needs go; Ulta rules the roost when it comes to the bonanza of products that line the walls of my oversize shower and bathroom closet. Side note: Did you know we were supposed to keep linens and towels in there? Neither did I. Now, I will admit that I like to change up my hair with an alarming rapidity. I introduce and swap out colors at a pace that leaves my go-to stylist on her toes and forever happy to see me. Admittedly, I've had to tone it down a bit now that I am teaching in a private (and more conservative) school but I can't help but to toss in some new colors every six weeks or so. And when you are coughing up your hard earned dollars for some super fresh color, you want to invest in products that will keep it fresh (at least until you change it up again). Enter Ulta. Ulta carries almost every hair product line I have ever had a yen to try out. They always have my straight up favorites, Alterna and Pureology, and a yummy smelling children's line that my daughter swears by for detangling her super thick and wavy mane (she hit genetic gold with that one). Ulta also carries makeup (both drugstore and upscale brands) and keeps me tight with my OPI fetish. All without having to trek all the way out to Orland and my most beloved Sephora. So why the three stars? 1. The salon. Wretched. When a salon can't even manage a blow out on straight hair? Go elsewhere. For reals. 2. The staff. Have a question? You better whip out your smart phone and google that shit because the staff here tend to be more of the, "Ummmm....gee. I'm not sure." and dart away variety. So straight up hair product bliss meets salon fail and far-from-knowledgeable employees. Three stars. Done. Oh! Don't forget to do a google search for Ulta coupons before you hit up the store. There are almost always printables to be found and, in this economy, saving dollars is sexy. read more

Ulta Beauty - Hair Salons Near Me - Highland, Indiana

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Overall if you go in the store to shop there are friendly workers who ask if they can help, but that manager at the Willowbrook location has got to be the most unfriendly, unwelcoming, angry looking individual. She never smiles, never says hello, or thank you for shopping with us. She just walks around the store in an angry demeanor and pious manager complex and makes you never want to shop there again. PLEASE, PLEASE provide training for this poor woman. If you would only experience and probe and ask and monitor what does she do to bring in a welcoming culture? Customers return because of experience and if she continues to look like a bull dog and angry and mean - I will not go there again. But again,, if Ulta's culture the same as this pious manager, than there is no hope there. This is the most honest review I can offer. read more

So... for the most part this location is kind of a mess and the service is really hit and miss. I didn't realize how much so until I happen to visit the Merrillville location the other day because I happen to be in that area. But... this one is much closer to me so I suppose I'll just suck it up and keep shopping here. #shrug read more

I went in last weekend after work and although I was greeted upon entering I was not acknowledged by any employees to help me find what I was looking for. I left empty handed. Today I went in again hoping for a different outcome but unfortunately I wasn't even greeted this time, no one offered help, and I again left empty handed. I was planning on spending decent money each time I went but that won't be happening at this location. read more

This location is great! The employees greet everyone as they enter, the store is well organized and neat and I get to test out makeup. There's always a sale or a coupon available for use. My version of an adult play day, which is a good day for me! read more

It was divine intervention that brought me to Jackie today! She's amazingly kind and does fabulous makeup! She definitely knows her stuff! I received countless compliments all night and it was truly because of her artistic talent! Do yourself a favor and go see Jackie in the Clinique section! Thank you, Jackie!! You're the best!! read more

Ulta Beauty - The Amazing, Jackie! Thank you! - Hair Salons Near Me - Highland, Indiana

Facials with Ariana are wonderful....she does a great job and really cares. The rest of the staff is also very helpful. Although they returned some thing for me without a receipt, but they pulled a fast one on me giving me less than half for what the product return should have been for. Didn't realize it until I got home. Next time I go in I will bring it to management's attention. Ariana gets 5 stars though. Without her the experience would be one star. read more

The cashier, Stephanie, was unbelievably rude when I asked her if she would check and see if I had any points to spend. She told me she couldn't do it at first so I had to ask another associate to do it for her. Then she told me, "um you only have $3," as if she was shaming me for no having a large amount of points to spend. Then on the way out she didn't say thank you or have a nice night or anything. read more

I am never greeted when I go into this store. I've seen people go in ahead of me and after me greeted, but I never am. Maybe it's a coincidence, maybe it's just me. Perhaps the greeter only greets people who she thinks will spend a lot. It's off-putting and weird, and makes me paranoid I have spinach stuck in my teeth or something... Anyway... I go here primarily for the Benefit Brow Bar. The Brown Bar service is good, not spectacular. They neaten up my brows, but don't manage to quite give me the shape I ask for. I've had too many bad experiences at cheaper strip mall kinda places, so I just keep coming back here (for now). If you are looking for anything specific from any other departments in store, expect to have to hunt down an employee to help you - they all seem to either scatter or drift away when you're looking for help. They've lost at least three significant sales from me in the last six months because I couldn't find anyone to help me. Having said that, this Ulta has a better shopping experience than the nearest Sephora, which is abysmal. This store prevents me from having to go downtown, but I wish their customer service wasn't so lacking and their employees treated everyone equally. read more

Highly disappointed with ulta this year. When the liter bottles were on sale three stores did not have the pumps for them. Highland, Hobart and Bradley. I went there myself as nobody offered to call or offered a rain check Odd I thought since now we have to pay for them. How can you not have these ordered. Anyway, yesterday, the day after the sale starts I buy my opi products and ask for my gift. Oh, the sales clerk in Hobart looks. She says they are out!! For real !!? It's Monday! I guess I will have to go back to sephora. As I don't get asked if I need help at either store and price comparison is the same. I'm sad to have to move on, but that's the way of the world I guess. Sales bring ppl in, great customer service keeps them coming back. I'm done read more

Ok, so this store is always super busy. There was was a major difference between the ladies who were working in the hair Dept and the ladies who were at Lancôme, and Clinique major shout out to Amber at Clinique she was so sweet and helpful, super attitude without it being cringe or cheeseball. I've worked in retail my whole life mainly cosmetics and she seemed very genuine. Now when I went to the hair dept it was like snob city and the young woman who was helping me had very little knowledge of the products and told me to read what the description said. Thank God my Bf is a hair dresser so I already knew what I was looking for, I was just curious about some other products which I probably would've bought, but she definitely changed my mind on that. The cashier was the most adorable guy in the world also a sweetheart and his hair was amazing. I would've given it just two stars but Jessica from Clinique was amazing so that's why it gets an extra 2 two stars from me. read more

Sarah is the best! She found product for me, sampled perfume for me, and recommended the best hair conditioning spray. Not to mention she was hilarious read more

Great selection for hair and make up, but is pricey. I maybe go 1-2x a year depending. I really love the Urban Decay makeup line by Gwen Stephanie. That's what makes me go to Ulta the most. The points u collect are helpful for lowering ur total, but u have to put money down to earn it and be a frequent shopper. But the quality is worth the money. read more

Ulta Beauty - Getting ready for Fall colors, got me another makeup carrier. - Hair Salons Near Me - Highland, Indiana

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Products don't get restocked often. It's a hit or miss finding a helpful lady who is knowledgeable enough to recommend you something that's actually going to work for you. Every time I seem to like one, I don't see them again. They are either wonderful at their job or want to just pretend they know it all while rushing to walk away from you. read more

I only get my eyebrows done at Ulta because they usually do a good job and show me what they'll look like before taking anything off. The girl I had was Autumn.She outlined them in two seconds and I said no I want to got for my natural look with my natural arch. There's no shape or anything. She drew a STRAIGHT line from the inside of my brow to the middle and waxed it. There's still hair underneath my brow that she didn't tweeze. I do recommend getting your eyebrows done here but make sure it's not rushed and they're outlined how you want read more

This location SUCKS!!! Just avoid it altogether if you need something because the odds are it's out of stock. I should've taken pictures of the makeup lines.. ridiculous how much inventory was out of stock. I settled on a Buxom lip gloss I loved.. sold out, none in back. I found a palette I really liked, sold out. Then saw another lip gloss, sold out. This is just a crappy location! The sales associates are nice but that doesn't help much when what you're looking for is out of stock. A girl at the register offered to give me a free shipping coupon to order from the website which was nice of her, but guess what those were out of stock too. All the coupons she had (huge stack) were expired. Forget it go to a different location to avoid disappointment. read more

I'm a make-up Artist! VERY "disappointed" with this location. It is always a mess! Very short staffed, "especially" ringing on cash registers. The last, several times, I've waited, 15 minutes or longer to check out. Last Wednesday, I had to get a gift card, & waited, 30 minutes with other unhappy customers! The products are always out of stock. Products are not in correct order. Once, I brought a $50 face cream & when I got home, there was a huge fingerprint in the container. I called rt away & they "accidentally" hung up on me. I called back to speak with a manager& was on hold for over 13 minutes. She didn't apologize or say much. I went back& won't be shopping at this location again! read more

Ok, if you know what you want...walk in, grab it, walk up to the counter and LEAVE! You want as little employee interaction as possible. If you are looking for a new mascara brand to try or hair conditioner and want help-LEAVE! Also, STAY AWAY from the SALON. The salon counter area is not staffed so maybe you wil get a "may I help you?" after standing there for several minutes. That is why they have the $50 cut and color. My friend should have asked me about Ulta first but she made the ghastly mistake of setting up a salon appointment for the cut and color. She arrived 10 minutes early and was told her stylist was running a few minutes behind and to have a seat. Then, she was offered coffee or water. She said coffee. 5 minutes later the girl said sorry, we have no coffee but I'm making you some now. Weird, there was 1 stylist with a client and that was it. Where was the other busy stylist? My friend knows everyone including the client having services done. She, as she was sitting in the back of the store in the salon area, had 3 different friends walk up to her. She would never take the time to put this on Yelp but believe you me, she knows so many people that they will know of this incident. Anyway, she waited and waited as employees walked back to the area where the salon is to check their make up or hair and no one ever introduced them as her stylist etc. finally an hour after her appointment time she got up and left. If you get good service you tell at least 5 friends- when you get bad service you tell at least 50 people or better yet, it gets on Yelp! read more

I have tried shopping here numerous times and I am over this place. Maybe it's because I look young but I never seem to get service here. I've wanted my eyebrows done and stood in front of the eyebrow bar each time for over 15 mins and have never been acknowledged. When I try to find someone they scatter away. They really don't want me to spend my money here. I won't be come back here again. read more

I hate to give this store a bad review however as a regular customer I feel like i have too. I never had a problem with the store until maybe 2 years ago when i started to notice some employees were rude for no reason especially when you have a return or exchange they act like your are stealing or something. There is a male worker I believe his name is Andrew and he is very unpleasant and snobby at least to me when I unfortunately have to get checked out by him. It is almost like he picks and chooses who he will be nice to and who he will give an attitude to. Management should really have a talk with him because if he acts this way towards enough customers I'm sure more people will dislike this location. I have seen some new faces lately and they have been very friendly and welcoming butting I keep having these rude encounters with your employees I'll spend my money elsewhere. read more

Love this store!!! Especially when I need to get something quick and don't have time to go to sephora, also they have a lot of brands and also hair products that r great if u haven't tried this store and u like makeup u have to go!!!! read more

Stay far away from the Highland, IN store if you need your makeup done and want it to actually match your skin tone. I took my daughter to our local Ulta on 1/12/18 for makeup for her first formal dance and she walked out of there looking like a mess. The shade was all wrong, it was not blended at all, and the "natural look with red lips" was not what she ended up with. When I questioned the color during application, I was told by Kenyetta that the green primer that she used would even it all out. She was mortified and on the brink of tears so we just paid and left. We had to take it all off and do it ourselves when we got home. NEVER AGAIN and I will tell everyone to steer clear! read more

if the girls put some EFFORT into checking customers out, i wouldn't.Have time to write this review. But since I've been in line for 10 minutes now... read more

I purchased over $800.00 in skin care products and wanted to return a one brand that I thought I would like but found that Philosophy, Lancôme and Clinique did not cause me any breakouts and the cashier who was a man kept inquiring why I wanted to return the item. Simply if a customer has change their mind for reasons already stated the cashier should quit making them feel as if they are wrong for returning the item. I prefer to shop at stores that have customer relationship skills. I should never feel like I committed a wrongful act and neither should anyone else that wants to return an item. read more

I was not surprised when I saw the lack of stars for this store. I went into the store looking for a specific brand but they did not carry it. When I walked up to a group of salespeople that were standing and talking they acted as if I had disturbed them. I was actually asking for help for a young lady who asked for help from me because there was not a salesperson around to help her. She said she couldn't tell who were the salespeople because they didn't wear uniforms. Then I asked for help for myself and I received a curt "I can help you" from the other salesperson. After explaining what I was looking for she took me over to the Lancôme area then had another salesperson help me. This person was nice enough but another customer came to her and she began helping her, when there were clearly other people able to help. After finding the correct foundation for me the clerk realized she did not have the color in stock. She said she would call another store. I waited for at least 10 minutes for her to come back. She never did so I walked out without anything. I am now going to Sephora. Hopefully I will get what I am looking for. read more

The line is always long, the cashiers are always confused when you want to use a coupon or points, and they run out of bonus products very quickly. I started using the salon because the appointment process is online and very convenient. I love my stylist (Lori) who does a great job. But if you book an early appointment, the store is not open and you have to bang on the door. This morning I banged for 10 minutes, and no one could hear me. Finally Lori figured out that I was now late, and remembered to come open the door for me. So, if your schedule is more flexible than mine is, and you don't mind that the salon is expensive and the service pricing is a little whimsical, then this is the place for you. Ask for Lori, she's amazing. read more

The cashiers at this location don't check ID's when customers check out. I had $250 worth of points stolen from my account because the cashier didn't bother to make sure that my info matched what the customer was providing. Great if you're a thief, not so great if you live a thousand miles away in California and were saving your points for a big purchase. read more