I live in Brussels and some ten days ago I booked via website a table for two for dinner at Uliassi in Senigallia (Italy) a two-star Michelin restaurant for December 28. I immediately received confirmation and I then purchased the flights from Brussels to Italy and booked the hotel.
After no less than one week, I receive an email from Uliassi saying that they are sorry but the restaurant is closed that very day and that yes, Ms. Uliassi did not pay attention when replying to my booking. Also that they tried repeatedly to call but could not reach me because the number I gave them was wrong.
When they got my furious email of reply they called immediately apologising - meaning that if they had cared, they could have called well before. I was astonished to listen to their apologies and no offer to compensate me at all. The result is that I have to foot the bill of their carelessness as my programme just sank but the flight and hotel are already paid.
I do not know (and will never know) how the food is, but can tell you that such level of service is definitely NOT up to the reputation of a two stars Michelin restaurant: in such an establishment these things simply should not happen. read more