I had an outstanding experience with my local Social Security office (Harrisburg, PA) yesterday. I know, shocking - right?
The truth is, it took me FOUR tries to get an agent to listen to me, hear what I was saying, and help me. Oh, and the person who provided the worst and most inaccurate information? A gentleman from that same office.
I took a deep breath and called again. Fortune finally decided to smile on me. I spoke with Julie, who listened and helped. She was the person to find the information I'd provided. It had been there the whole time.
It's true - Social Security is understaffed. Their job is unrewarding. I get that. But in my instance, the agent in charge of my case mis-filed my proof of insurance coverage: not my fault and how was I to know??? As a result of this person's lack of care, I was threatened by that Harrisburg gentleman with permanent penalties and lack of coverage. Ummm, nope.
What is the purpose of my message and why is it relevant?
It's two-fold - To tell my fellow seniors that if you believe you are being under-served, you very likely are. Get off the phone with the joker you are talking to and try again. Yes, it's going to take some time. But it's your healthcare and your money. Many agents hide behind their anonymity and shotgun mis-information. (Don't get me started on the entire process - it was way more convoluted that what I'm telling you). Stick with things and see them through.
The second purpose is to state whatever role/job you have, know there are people like me who count on you to do the right thing. It matters.
Thank you, Julie. read more