I really like the wells Fargo Bank system. I have been served only in this Bank in the USA for a…read morelong time. I ended up in Ogden for work. I needed to open an account for my LLC immediately. I was very worried because my English is not very good. I came to this office. The employee of this office, Stefanie Godinez, explained everything to me very well. I knew right away. This is a very professional employee. Thank you very much!

If you want to be lied to, cheated, treated like a number, disrespected, hated, and leave pulling…read moreyour hair out, then Wells Fargo is your kind of bank. I wouldn't bank with Wells Fargo if they were giving away free hundred dollar bills. The rude, nasty customer service agents are the worst in any industry or business I have dealt with.

Had a great experience, as soon as my sister and I walked in Brandon, and Juliet I think that's her…read morename, the two front tellers were so welcoming and very friendly, outgoing and funny. This is how i want to be welcomed to a bank, i felt like i should be there and that it was safe and comfortable. They made us feel welcomed hands down, right away saying hi, asking us if we needed anything; and welcoming us. I forgot my mask and I asked if they had any and she was like yes of course here you go, and I felt happy knowing that they had mask for their customers. We both were waiting for a customer service agent to come take us, and I had Janet, she was amazing, very friendly, understanding, she explained everything to me and on things worked and told me some things on how to better myself. She definitely made me feel safe and loved. She was asking me how i was doing, where I was from, i was asking her questions, we had a great conversation like we were family or something and that right there made me love this bank and branch so much more, I will definitely be back and will definitely be coming to Janet, anytime i need help or advice. She even told me she will always be their to assist me and help me with anything that she can. This branch is so clean, beautiful and whoever designed it was amazing, it's laid out very nicely and with detail, I really enjoyed my visit and i can not wait to come again. Thank you all for everything, and for making our visit a memorable event. To thank branch manager, thank you for Janet, she was outstanding and because of her i will be a member for life.

Terrible customer service. Constant issues with online banking and apps not working. Most…read morerecently forced all accounts into one access... work, personal, kids... no opt in or out... Special ordered silver dollars for grandkids... checked back after a month of waiting - no record, missed gifting them for graduation... Look for another CU.

I started using this credit union about five years ago and they are suberb…read more I started out with a savings account and there credit cards and have been very satisfied. They are easy to reach to discuss your financial needs.Ive had my credit lines raised and they have gone out of there way to help me every time I have questions. I highly recommend American First Credit Union to all !

AFCU used to be an excellent institution. I've been a member for over 25 years and had several car…read moreloans and a 2nd mortgage with them. However, over the years changes have crept in that haven't benefitted the member --giving no value added. One change was charging a check recipient $4.00 if the check he received bounced. They're already getting $35 (or more) from the writer, why penalize the victim? Online banking used to be very easy to use, and had nice features like a memo section for each transaction so you could categorize it to meet your needs--charitable donations, tax-related, etc. Now it is VERY cumbersome. It automatically assigns a category, and often gets it wrong. You can change categories, but it's a multiple step process and you have to do it for each transaction. You can add sub-categories, but not personal notes. THEN, to add insult to injury the system changes the categories back!! I was told by an AFCU representative this was done to make it more like the mobile banking app... well, it sucks! IF IT AIN'T BROKE, DON'T FIX IT!!! I'm seriously considering finding another place to bank...

Great customer service. I personally don't bank here, but came in to pay off my auto loan which was…read morefinanced through Wells Fargo dealer services. The teller was very professional and helpful.

Needed to Close 3 Savings Accounts due to a Family Emergency. One Teller told me to wait for a…read moreCustomer Service Consultant when Becca came over and said she could take care of Everything because she saw I was in a hurry. Thank You Becca....you are the best...

I opened my account here, and the people here are so nice. I'm glad I finally got a account with…read morethis credit union as there are others out there that aren't so great. Anyways I've never had a problem when I come here at all.

I have been a GWCU member for many years. My favorite branch is the Clinton one. Everyone is so…read morefriendly and the service is very quick. The Manager, Stephanie is a rock star and has always helped me with whatever I have needed, is a jewel of a person and knows her job! I can't imagine banking anywhere else.

The atm shorted me $120. It was after the branch closed so I called customer service to get help…read more Customer service informed me I need to go back to the branch to get my money during business hours. I do not have an account with bank of utah and customer service knew that. After taking off work early and driving to the branch they could not do anything for me. Very negative customer experience.

I just recently closed on a home in the Sugarhouse area. I've used Bank of Utah since I was a…read moreteenager (many years ago). I never thought I'd buy a home, but when I approached several lenders I saw that the interest rates were low and I could actually afford a small home. That being said, NO lenders could beat Bank of Utah. I tried credit unions and other companies but Bank of Utah still came on top. The best part was that were able to offer a conventional mortgage while others only offered FHA. Mike Medsker was my agent and though he works in Ogden he came over to meet me in a Salt Lake branch. Not even the Salt Lake offices with other lenders were willing to make the effort to see me. All my calls were returned, and emails were responded within a day, (usually hours). At closing I was worried I'd be hit with a surprise fee but it actually cost roughly $400 less than what I was quoted. Could not be happier and will continue to bank with Bank of Utah.

The people there are so kind and professional. I had a tricky situation and even though they didn't…read morehave the answer immediately, they were thorough and got back to me quickly. Love Goldenwest!

I made a horrible mistake, don't be fooled by their sweet innocent voices, they don't have your…read morebest interest in mind, in the end, they are just a greedy BANK. Stay away.. My situation would take way too long to explain, but it started out with an auto refinance, that turned out to be delays after delays, with promises of returning phone calls or emails, but being left high-and-dry with not one but, two car payments to be paid in the same month. Even when they still haven't paid off my other lender, they expected to be paid! We are currently at TWO MONTHS with no resolution. I would hate to call out the three people that I've worked with, but it sounds like it's not just them. One excuse they gave me was their computer was broken.. sounds like their dog may have eaten their homework too. Why has customer service got so bad!