Just got off the phone with a "manager" ! Reported a failed job done one year ago on one of many trailer hitches we get our customers to have installed because our shop is just too busy! All four bolts were not even tightened! The was the first time I ever used this hitch! I'm a mechanic! Come on! Motive your staff! Get them to do safe jobs! If I ever had time for myself like I actually have today to use the truck and trailer I'd be flying. But today I have to get dirty. Redo your careless work! Fix it! Educate your team! read more

May 31st, I made a booking for a 26' truck for pick-up June 11th in Caledonia, ON. June 10th, I'm notified by U-Haul that the only truck available in ALL of Ontario was a 20' truck in St. Catherine's, ON. An hour's drive away. Only one problem. I didn't have access to a car. So it would've been 14 hour walk. Look, I get it if it's not in your business model to have staff drive the requested trucks, or even just what's available, to the requested pick-up location. But you're telling me in 2022, you don't have software with an algorithm to determine what trucks are available at what locations that's close to what your request was? Even if you haven't taken that logical step, you're telling me it takes you 10 FREAKING BUSINESS DAYS for your team to assess that it's not possible. I'm sorry. Get with the times. This is not an acceptable level of service. I challenge someone with the funds to do so to take on U-Haul. Their level of service is absolutely atrocious. They are ripe for the picking to be taken down and replaced with a fair superior service with only a common sense business model and some modern day techniques. Until then, I'll simply never use their service again. NEVER! read more

I rented a 10X10 locker but when we arrived the last one available was broken. They gave us a 10X15 and one free month to offset the higher price. Great! Two days later I get an email saying I hadn't paid and they were going to put a lien on my son's furniture. I've called every day only to be told the manager would call back. As of 14/5/27 he hasn't called back and I received my final notice today. And head office says it is a local matter and won't help. U-haul lies, is unresponsive, go elsewhere. read more

Booked the uhaul for pickup and dropoff at one location. The day before, I get notified I have to go 25km out of my way instead to pickup (Barton), but confirmed I could still drop off at the Aberdeen location, which is closer. When I got there, they didn't have the truck size I booked, so they gave me a larger one, no added cost, okay. Gave them my cell phone in case they needed to contact me. After the move, dropped it off as agreed upon at the Aberdeen location and got into a MAJOR argument with the employee there, who insisted it could not be dropped off there because it wasn't in the system. I showed him the slip which showed to drop it off at his location, and was repeatedly argued with. He called the other place and kept trying to tell me it was a round trip, so I had to return it to Barton, despite it not being anywhere in the printed contract, and me having confirmed repeatedly verbally that I could drop it off at Aberdeen. said they They argued that they had emailed me and called me and left a message. But they called my OLD home phone AFTER I had moved out, and not my cell phone, which they also had. And I couldn't check my email because I was moving. And when I checked my email after I finally got home after this was over, there was no email from uHaul, in my inbox or junk. So they lied. When I got on the phone to talk to the other representative to arrange a closer dropoff, the Aberdeen employee told his coworker to cut off the phone line and disconnect us. I sent an email to uHaul about the terrible service I received and, more than two weeks later, have still not heard back ANYTHING. Extremely unimpressed. Will be using Budget if I need a truck in the future. read more