I first reviewed this assisted living and memory care facility almost 4 years ago when it initially…read moreopened under the name of Harbor Chase of the Park Cities. Since that time the facility changed management & became The Preston of the Park Cities. My mother has been a resident since the place first opened as Harbor Chase. The place is gorgeous and they are far more creative with their food and menus than any other place we initially looked at. Although there has been turnover in staff over the years, the best key players on staff stayed & have become real assets to the place. When Covid hit we were tremendously concerned about how this would be dealt with and how the residents would be protected. Watermark, who is the management company have done a phenomenal job handling the pandemic and keeping residents safe and their families well informed. The staff & residents were fully vaccinated by late January. Finding a great place for a parent, spouse or relative who needs assistance can be a very trying time in everyone's life. You'd be hard pressed to find a better place for them than The Preston of the Park Cities.

My father lived his last few years here. We got to know the staff and nurses and they were always…read moreso very kind. He was always well cared for. This is a wonderful place. The facility is upscale. They know the residents and show so much grace and respect. There is always activity - singing or shows. When it's time for a facility like this you want to trust that your loved one is happy and safe. This is a wonderful choice.

READ THIS REVIEW!!!! Best place for your parents! Hands…read moredown! My parents have been at The Forum for years. They started out in IL (independent living) and 3 years ago we lost Dad and Mom moved into DL (dependent living). All buildings are connected so Mom gets to see old friends at Sunday Brunch. (She is 93 now.) She has made many new friends in the DL building who are charming and so nice to her. I'm writing this because over the last 5-6 months I've been joining Mom for Happy Hour and have gotten to know her friends. I can't tell you how many stories I hear them share about other facilities in Dallas (Austin and Houston too) about how bad the food is and how they themselves (or friends) are ignored and not cared for. They told be several times that when they tell people how awesome everything is at The Forum... their friends don't believe it!! LOL, LOL. Well... it's true! Yes, I confess I take Mom to Sunday Brunch so I can get one of the best omelets in Dallas (in the IL building) and the rest of the food is so nice. My sisters take guests and we always celebrate birthdays and holidays at Sunday Brunch. Enough about that. Let's get to the brass tacks. The staff is probably the best I've ever encountered. If I'm with Mon and she has an ache and needs some Tylenol, I call the front desk and the nurse brings it to her within 15 min or so. VERY RESPONSIVE!! (Abbey is so awesome!) Mom has a Help Watch on her arm and can press the button and help comes immediately. As well, the staff will call me with every incident (like sliding out of her chair, etc.) Major or minor - they update the family immediately. AWESOME! Ok. So you are looking for a place for your parents. Absolutely check out The Forum. Have frank and direct conversations with the staff who show you around (and see if you can pay to sample the Sunday Buffet!!) Our family has so much peace knowing even the cleaning people care about a quality job and if they observe anything that needs attention - they alert the right people. I personally feel indebted to The Forum. THANK YOU ALL FOR TAKING SUCH GOOD CARE OF MY MOM!!!!!!

My parents moved in a few months ago. Manuel Ruiz had been absolutely amazing. He helps them with…read moreeverything ! He's patient and kind and has a fantastic attitude! We are also beyond grateful for Connie. She is on top of all their care and overall health. Her communication is perfection! The forum is an amazing place for aging parents.

very good place with great staff that truly seem to care. Food was great and the laundry worked…read moreperfectly. over all a great experienc!

My father has dementia and is a resident in the Terraces Unit of PVN. Let's start with the good…read more Sales process and the 2 ladies leading it is professional and not high pressure. The facilities are great. The residents rooms and bathrooms are private and spacious with high quality buildouts. The food is good. I've noticed generally high quality, tasty food getting served. The staff means well. I don't doubt the sincerity of the staff wanting to help improve the quality of life of the residents whether that mean providing activities in the common areas, get them medical care when needed, speak to them encouragingly when they need to be re-guided. The issues I ran into require a little bit of context. My father is averse to getting help on showers. The PVN nurse suggested we look into getting some meds to help on shower days and get some external extra help to provide showers for him. While I wasn't happy to pay for extra help, given the high cost of PVN I thought the request was presented in a professional manner. The issues come in with a lack of professional approach to medical management and follow-up. I consider these issues significant enough to ding PVN down to 2 stars. My father's doctor agreed that some medicines could help make shower days a little easier and that it was important for him to stay clean on a regular basis. The problem is that now, despite this being the PVN staff's idea, they are unable to get the medicines to my dad on the morning's of the shower days. They have missed this 3 out of the last 4 shower days, which then makes the task of giving showers a monumental task. It would seem that this would be easy to address given that they claim to give him his other medicines, but the one medicine that was introduced - effectively at their request - is something they seem unable or unwilling to give him. I have called numerous times and can get an answer about 50% of the time. I have sent 4 emails on this topic to the Head Nurse & her assistant and have a 0% response rate thus far. In my mind this boils down to poor leadership. I have no way of communicating with the senior leaders of PVN to get these issues addressed. The nurses ignore my emails, and worse, deny my father the access to medicines that will improve his and his fellow residents quality of life. it is my belief that PVN needs to fundamentally transform the culture and leadership of their organization. They are currently falling far short of their mission.

The Tradition Senior Living is a wonderful place for aging parents to live! My parents have lived…read morehere for two years now at their newest property at Greenville and Lovers Lane in Dallas. I visit them often there and have seen firsthand what a quality, clean, beautiful and friendly place this is! They have really enjoyed the various events/ outings, the food is amazing and the accommodations are first rate! Highly recommend!

Both my mother and my mother in law live at The Tradition at Lovers Lane. Both my husband and I…read moreare very pleased. Our mothers are pleased as well. Both of our mothers have lived at The Tradition for over four years. This retirement community is very well run, has excellent staff, lovely apartments, attentive maintenance, very good food and a lovely atmosphere in all the common areas. Both of our mothers lives in independent apartments.

This review is for relative newbies like me to the 55 & over crowd. In chatting with our delightful…read moremanager the other day, corporate has been modestly soliciting reviews & I'm all too happy to do so. The most salient aspect of Evergreen is something most people don't even think about; they are a local concern as opposed to national, so not owned by some outside interest. This means hands-down better management, less cost, and sincere attention to the 'Standard of Living' experience. Evergreen values its reputation & you see a conspicuous full case of well-earned awards right there at the front door to prove it. I try to be rather descriptive below, and do so to express how refreshing it was upon moving in to come to a property where the care & concern for the residents is so palpably genuine... To wit: Facility: The grounds are meticulously kept. You see that a lot around town yes, except here it's actually 24-7 two-up clean & tidy. The pool area is quaint and beautifully appointed; on a summer evening for example it's a perfect conversational get-away and no mosquitoes (!)... Typical amenities abound, except here they're always carefully maintained & by golly everything works. First-rate gym equipment, spotless game room w/ pool table, meeting/library rooms, a general group gathering/rec area that also has a clean, fully equipped kitchen. This location also has a secured easy-access parking garage with larger spaces; hence getting in & out of the car is a snap. There's no assigned spaces other than handicaps so you always have a convenient spot every time. Notably, the tow-truck gangs are not allowed to come hunting here so never a worry on that end either. Location: Tucked away in the southwest corner of Farmers Branch, traffic getting to local grocery, retail, and dining is non-existent. Everything necessary for your day to day is a couple miles away or less, and the facility even has a shuttle service for that too. Overall the surrounding area is uniquely safe & peaceful, and Farmers Branch Police are without question the best of all of the Dallas suburbs. There are also miles of walking & riding trails immediately adjacent. Community: Best neighbors ever! Ages run the gamut & are mostly women. Personal get-togethers are constant, open-invitation, and a variety of groups have formed over time for gaming, hang-outs & what-nots... Sponsored holiday events & varietal programs of interest are recurrently orchestrated by management and depending on the topic are geared toward appropriate members of the community accordingly. Residency: Subtle niceties avail themselves once you're getting settled in... You discover there was no skimping on convenience or privacy here. Little things like a plug always right where you need one, abundant pre-installed lighting, a roomy ambience with superior sound insulation to boot. In simple terms, the floor plans were well thought-out and in this price-range are likely unbeatable. On a Personal Note: I moved in here because I could, primarily to address the increasing needs of my mother who had been a resident here past 10 years. Though titled as a senior community, the fact is this place is a hidden gem. I've known many of the residents here for years, as well as the management over time. The service here is unmatched. The cost/value ratio also unbeatable. Most apartment communities are of course geared toward a different crowd; so getting away from certain annoyances of modern communal living, (take your pick) has been a real treat. If for yourself or a loved one you're looking into this category of residence, I fervently endorse the Evergreen brand, and if this specific location is convenient, start here... Note: The pictures available on the net are from initial construction. The landscaping is well developed now and far superior to what the pictures show...

I have made my home here for over 13 years. The manager is very efficient and she communicates…read morewell. We have a wonderful maintenance staff and problems or preventive maintenance is handled as soon as possible. They schedule events and we have a great group of residents who play games daily. It's an stress-free place to live. We all know our neighbors.

After 6 weeks of visiting over 60, conservatively, retirement homes, hoping to find one that fit…read moremy motherinlaws budget and needs, this place checked off everything on my list! Rene, the leasing agent I dealt with, remains to be very concerned as well as proactive, on her well being and care. The open living area of the property far exceeds much more expensive facilities. The food, trust me, far exceeds all of those other facilities, as it's also part of the rental package. There are multiple choices to choose from on the menu as well as a standard menu, and everything I've had, as well as seen, has been outstanding! Believe me, In viewing other properties, most of which were much more expensive, they were either full of snobs, or they were dumps, and they didn't have such a wide choice of apartments as Treemont. I highly recommend you STAY AWAY FROM A PLACE FOR MOM, as I'm still getting repeat calls from places that I've repeatedly told my mother-in-law is settled and happy. That location service seems to have a stranglehold on the market, and makes it hard to find such great places as this.

This facility locked us out and threw our belongings into a dumpster during our approved move out…read moretime. I have been sleeping on the floor for two months now with terrible arthritis because I don't have a bed. Medication, durable medical equipment, clothing, jewelry from my deceased mother, my computer, food, furniture, everything, in the trash and all because Maddie, the housekeeping manager, acted on her own and against company policy after being informed that we still had time and we were not finished moving. I cannot believe someone could be so cruel working at a place with such a vulnerable population. I am hurt beyond words. Neeli Smith, the director, is very sweet and she apologized for Maddie's actions and couldn't understand why she would do such a thing when the policy is clear and it was definitely violated. The company offered $1000 to replace my computer but nothing else and I refused their offer. When I refused their next offer of $3000, the asset manager asked how I was going to pay past due rent. I thought that was incredibly unprofessional and shows me that the safety of residents isn't their concern. I have tried to work this out but have been left with no other choice but contact an attorney. It's a sad situation. I am left to suffer over one employee's very bad decision and she goes on to work at the Emerson.

My mother spent many years in the wonderful care of Juliette Fowler Homes. This incredible…read morefacility provided her with exceptional care in a loving and caring environment. The staff was so supportive of our family during this time. I highly recommend this facility. Especially important is Juliette Fowler is a not-for-profit facility and is supported by the Christian Church.

OMG...I am old now but I will never forget when I went to visit my grandma there. She was heavily…read moresedated...teeth were out..and she smelled of urine. Horrible memory I live with till today.

Wow! We had an appointment scheduled. We arrive hit the buzzer several times. Finally get buzzed…read morein. Drive to the front door and again hit the buzzer several times before someone came and let us in. They got me a wheelchair and hurriedly showed me around. Didn't see where I would eat or the pool. Didn't know there was one until I looked on YELP. Very disappointing despite the recommendations!

The Legacy Midtown Park is a wonderful place to live. This review is based on having lived here for…read morealmost 2 years. Good facilities and a very congenial residence.