St, Joseph Residency is a wonderful place for the elderly, or even those not so elderly. When my…read moremom passed my step-dad decided to check this place out on a word from my pastor. It is affordable and run by nuns, who are just great! The interior is beautiful, with a chapel for daily Mass, a movie and entertainment room, and the dining area looks like a very nice restaurant. My step-dad loves it there and has made quite a few friends. He said he is "at home".

The Villa is a great place for your loved one! The staff is very friendly and knowledgeable! They…read morehave a great new Director of Nurses that you can talk to about any concerns and he follows up! Very knowledgeable and professional! And the activity director is great too, offering a wide variety of activities! You will not be disappointed with this place!

The Villa is a great place to send your loved one, the staff is fun and caring. The nursing staff…read moregives great service. The management team all work great together to make sure staff and residents at the Villa are safe and happy. The atmosphere feels like a home away from home. A fun, loving cruise ship but on land. When you think of a place of a place to send your loved, think of the Villa.

After visiting several senior living communities, I chose Monticello West for my mom because they…read moreoffered an "enhanced assisted living" option, which was supposed to accommodate residents needing two-person transfers. I was also impressed early on, especially with Nan who was responsive and helpful in answering all my questions. Things started off okay, but one issue showed up pretty quickly. My mom uses a wheelchair and needed help getting to and from the dining room. Staff would take her down for meals, and when she was ready to return to her room, she'd press the button on her fob for assistance. On multiple occasions, she was left waiting alone in the dining room for over an hour. This was frustrating and embarrassing for her. There was also a staff member who pushed my mom to do more than she was physically capable of. Something happened (I was never told exactly what), but I was informed that the person was written up and instructed not to go back to my mom's room. Additionally, Nan stopped replying to my emails, and messages to other staff were often ignored too. We had an initial meeting where I was told I'd be introduced to all the department heads. Only a couple of people showed up; apparently my mom wasn't considered important enough for the full team. The director, Tom, was not present and I had no contact with him until I gave notice to move my mom elsewhere. To her credit, Sandra, who managed my mom's floor, was always responsive to my emails and phone calls. However, about a year into my mom's stay, she called to tell me they could no longer meet my mom's needs. She said that my mom now needed more than two people to assist with transfers. I asked how much time I had to find a new facility, and she said, "About two weeks." That's not what the contract says, but at that point, I didn't want my mom to stay somewhere that couldn't or wouldn't care for her properly. My mom later told me they'd recently hired a bunch of new staff who weren't well trained, so sometimes it would take 3 or 4 of them to transfer her. They would also gather in her room to chat with each other. Ironically, just a few days after Sandra's call, I saw one of the experienced caregivers transfer my mom by herself, quickly and with care. When I asked her how she did it, she smiled and said, "Patience." I found another facility and scheduled my mom's move for a Sunday. Since her birthday was the day before, I asked about reserving a room for a small celebration. I was told that due to Covid concerns, no rooms were available. That was fine; I told my mom's friends we'd meet outside on the patio to play it safe. Several of her guests, most of whom were senior citizens, told me that Laura (the activities director) raised her voice at them and told them they weren't allowed to be there. She also raised her voice at me. I explained we were outside and following all the rules, but it didn't seem to matter. The whole thing left a really bad taste. After we moved my mom out and cleared her room, I asked when I'd receive the refund for the unused portion of the month's rent. I mentioned that I had accidentally taken her fob and would return it as soon as I could. Tom implied I wouldn't be refunded for the days I had the fob, which seemed petty, but the facility eventually processed the full refund. Still, it wasn't the kind of support I needed during such a stressful transition. To be fair, some staff were wonderful. Kam, TT, Cynthia, and Willis were kind, respectful, and truly cared about my mom. The maintenance guys and housekeeping team were always polite and helpful. Thankfully, my mom is now in a facility that truly values her. They care for her with patience and compassion. When friends visit, they're welcomed, not scolded. Phone calls and emails are returned. When my mom needs help, she gets it within minutes, versus hours. She's happy now, and that makes me happy too. (It should be noted that I took a tour of Monticello West's sister facility, Autumn Leaves, as recommended by Sandra. It reeked of urine and was one of the most depressing places I have ever visited.) Looking back, I wish I'd installed a camera in her room at Monticello West from day one. If you have a loved one there, I strongly recommend you do.

Went to check out assisted living and I couldn't believe what was going on. Several staff members…read morewere sitting around gossiping. I asked to use the restroom but I got no response. Guess they were too busy to assist us in finding the restroom. If I could give zero stars I would.

I knew 3 older female friends that were there. They never come when assistance is needed, food is…read morebad, space is cramped and dirty.

My dad and I were touring facilities for a short rehab stay for the family member and Grace…read morePresbyterian was an option on the list. Let me cut to the chase: this is/was the only option in my opinion. The level of friendliness, cleanliness, professionalism and amenities set this place far above the competition. We have yet to use their services but I am confident that this is the place to go. We were immediately impressed by the warm and professional welcome and how expansive the premises are. Also the clientele is a bit more sophisticated (I mean this is a retirement community/assisted living/nursing home so take that into consideration). Go for yourself and check it out but I am confident that their service will match the personnel and facility. I'll update the review if needed.

I recently visited this senior living facility and was quite disappointed by my experience. During…read moremy visit, I encountered a receptionist named Terry who was exceptionally rude and consistently spoke over me. Such behavior is unprofessional and detracts significantly from the overall impression of the facility. I hope management addresses this issue to prevent future negative reviews, as these experiences can greatly affect the facility's reputation.

Terrible staff with massive retention problems ;overpriced;unresponsive administration if you are…read morelooking for a facility that actually engages and cares for your loved one with dementia this is not it. THIS IS NOT A WELL ORGANIZED FACILITY.

OMG...I am old now but I will never forget when I went to visit my grandma there. She was heavily…read moresedated...teeth were out..and she smelled of urine. Horrible memory I live with till today.

My mother spent many years in the wonderful care of Juliette Fowler Homes. This incredible…read morefacility provided her with exceptional care in a loving and caring environment. The staff was so supportive of our family during this time. I highly recommend this facility. Especially important is Juliette Fowler is a not-for-profit facility and is supported by the Christian Church.