Booked and stayed at Cherokee Rose in mid June. Every part of the booking process was simple and they allow you to pay in installments, if needed. The property was in great shape and clean upon arrival. It looked like it had just been built. The owner obviously did not go cheap with the furnishings and overall decor. My son loved the saltwater pool when we would return from the beach each day. No doubt we will use Tybee Vacation Rentals in the future for any trips to Tybee Island. Enjoyed every minute that we were there. read more

If I could give Tybee Vacation Rentals zero stars for the Atlantic Ocean 8 complex, I would. We paid $2,000 for a weekend stay and arrived at 1 AM after a long day of travel, only to walk into a place with FOUR cockroaches scattered around, one of which was still alive. That alone should have been enough to leave, but it got worse. The toilet had literal poop residue from the previous guest (and the photos I'm posting are AFTER multiple flushes, so no, it's not because someone was still there), there was hair in the bed, a toenail on the floor and the overall cleanliness was unacceptable. We ended up stripping the beds and using our own sheets (we travel a lot) because we didn't trust anything in the unit. There were bugs everywhere. I lifted a pillow on the couch and a spider came crawling out. It felt dirty and neglected, not at all what you expect when paying that kind of money for a vacation rental. When I called to report everything, I didn't hear back for HOURS. When they finally responded, they told me any compensation would have to be discussed after checkout. After checkout, of course, no one has responded. No accountability, no follow-up, nothing. The only thing they initially offered was to send a housekeeper... at 1 PM the next day. By then, we had already cleaned everything ourselves because we had no choice. To make things even more uncomfortable, the owner approached us on the balcony about a remote that had fallen off. It might have been minor, but combined with everything else, it felt invasive, like we were being watched the entire time. The ONLY redeeming quality is the ocean view. That's it. Between the bugs, the filth, the lack of response, and the uncomfortable interactions, this was one of the worst rental experiences I've had. I would absolutely not stay here again and would strongly caution anyone considering it. read more

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We stayed at "Mellow Yellow" on Tybee Island the last week of June and had a great experience. The process was easy breezy from booking to checkout. The home we stayed in was pet friendly, very clean, and perfect for us and our dog. The property was about an 8 minute walk to the beach. We appreciated that linens and towels were provided, along with laundry and dish soaps. We would book with them again. read more

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The property and house itself were nice - Neptune's Nest. Unfortunately, Check-in and post-checkout experience was extremely frustrating and unorganized, extreme lack of communication. I accidentally left a pillow behind and notified TVR immediately on day of checkout, as required. While their Lost & Found policy states they will make "every effort" to locate items, the internal processes are not streamlined. I was unable to speak with anyone who could provide direct assistance while I called daily to get an update -- I was always transferred or promised callbacks, many of which never happened. I was in town for four days after checkout, trying to personally pick up the pillow, but due to poor coordination with housekeeping and unclear communication, I was never able to retrieve it. When shipping was finally offered, I was told I would have to pay postage despite the delays and mismanagement on their end. As of my last follow-up, the pillow still had not shipped (one week after checkout). While the home itself is great, the handling of lost items and lack of effective management/communication made this experience stressful, inconvenient, and disappointing. read more

We have been renting with them for many years. In the past year it has gotten to the point that we are done dealing with this. They no longer seem to care about the renters and only focus on the needs of their "real" clients that own the properties. The management team took the side of the owner who had a camera and was watching us and then claimed that we disabled the camera which we didn't. They then called us to say we were being evicted or could be evicted. Once they actually sent a maintenance person out they realized we had done nothing. Their response? No apology. Nothing. Talked to corporate. It is obvious where they stand. Please make your own decision, but the flurry of recent one star reviews seem to all be similar to our experience. The house was also in need of repair inside and out. Rotted wood, completely filthy siding, the pool had not been properly cleaned. Pictures are attached. It is a shame since ths was always a great company in the past before they were purchased, we never had issues. read more

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DO NOT USE TYBEE VACATION RENTALS. Our house was not as pictured and did not have the views that they were boasting about online. We walked into the house that smelled horribly like mold, stained carpets, dirty moldy shower and tub and no air conditioning on for arrival. When I reached out and ask for management to call me they waited till the last day to reach out...well after and not in time enough to communicate or change location. The management was not responsive or communicative. VERY DISAPPOINTING EXPERIENCE! They also expect you to clean the home and dishes before you leave.... and charge you if you don't! While of course we left it clean and did the dishes... It's just their way of tacking on more chargers. DO NOT USE THIS COMPANY! Will post pictures and videos when we arrive home. read more

Staying at the rental managed by Tybee Vacation and booked through Airbnb was the worst travel experience of my life. The property was filthy, flooded, and unsafe. Blood-stained sheets, bug droppings on the beds, leaking ceilings, soaked floors, dirty furniture, an oil spill in the garage, and a completely unresponsive host. We contacted Airbnb and the host immediately -- but neither responded for hours. Even the "emergency" line offered empty promises. This was supposed to be our wedding weekend. Instead, we spent what should have been family time placing pots under ceiling leaks and sleeping on unclean bedding until the night before we left. Because our family had traveled from across the country, we had nowhere else to go on such short notice for a large group. The worst part? No full refund. No apology. Just silence and disrespect. read more

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PLEASE READ - I am not sure how I did not read more about this company before using them. The very short of it is they have terrible customer support for very important matters. What I mean is they bring you in circles to confuse and make it hard for you to get help and they simply just don't get back to you. No AC at a unit and no help for 48+ hours in the SUMMER! This simple fact should make you know to never use them. read more

My family and I recently stayed at one of Tybee Vacation Rental properties and had the worst experience we've had with a condo company. I rarely write reviews but felt that I should warn others. We stayed at The Vue, unit 235 in Tybee. To start, when we entered the condo there was a big sign taped to the sliding glass door saying "Caution Do Not Use Railing" and on the railing there was yellow caution tape wrapped all around it. Clearly there was a safety issue with the railing but no one called me prior to our arrival to let me know and no one came to look at it the week we were there to fix it. Not to mention that we paid a lot of money to be able to sit on the balcony and enjoy the ocean view but couldn't. In addition to the broken railing and caution tape: 1. At least 3-4 outlets didn't work or worked off and on but not consistently 2. 2 lamps didn't work 3. Master bathroom ceiling light flashed on and off. Likely needed a bulb replaced but it was never done by maintenance 4. 1 of the freezer shelves was broken so you couldn't put anything on it without it falling off 5. Secondary bathroom had a knob screw hanging out because the knob wouldn't stay on 6. No space to put non-refrigerated food. I had to rearrange several cabinet shelves to make room for our other food. The picture of the condo was misleading because the cabinet section next to the washer/dryer looked to be a pantry but it didn't open - it was just for looks. 7. There was only a tiny bit of room for clothes storage in the secondary bedroom. We had to keep all 4 of our clothes in the master bedroom. I called 2x while we were there to let them know about all of the issues and they weren't fixed. I ended up calling them for the 3rd and 4th time after we got back home before someone responded back to me. Please do NOT stay with Tybee Vacation Rentals. Their communication was horrible and the amount of things that were broken was unacceptable especially for the amount of money that it cost. read more

I booked a vacation rental through this company for a three-night stay at a cost of over $2,000 in July 2025. This was a family trip where we expected a comfortable and accessible experience. What we got was the exact opposite. The property was advertised as having an elevator, but when we arrived, we discovered the elevator was out of service. When contacting the mgmt property, the management team brushed it off by saying the elevator is controlled by the HOA, they sent us an email, and not their responsibility. Unfortunately, it put our family (with a baby and family member with health conditions) in an unsafe situation. To make matters worse, the unit had maintenance issues--a non-working bathroom light, a broken drawer, and pots/pans were falling apart and unable to cook at the unit. Even though we raised those concerns immediately, they were never fixed during our stay. Also, just be aware this property has two buildings across from each other - so just because you book a unit on the same floor doesn't mean you will be in the same building. (we booked unit 306 and other family members booked 310). This was supposed to be a family trip, and it turned into a physically exhausting, uncomfortable, and disappointing experience. read more

Horrible experience by Tybee Vacation Rentals (TVR), Tybee Island, Georgia. Incompetent employees and clearly the manager is a poor example as well. Late evening traveling from Maryland to Tybee Island and 1st rental at Captains13 owners cancelled just two days while we were traveling to the location (Valentine Day reasons and not an emergency fix they said they had to do). 2nd Rental provided by TVR in Florida because the TVR office in Georgia promptly closes at 5:00pm and they did not answer their own emergency number on their own answering system. TVR Florida location provided original rental option that weren't "Pet Friendly" as requested and the TVR in Florida provided the same non-pet friendly options. The TVR in Florida office made arrangements for a 2nd rental place at 6:30 pm that same night only for us to arrive at rental home that had a handyman person who just finished staining all the decking entrance ways into the property. The "Handyman" informed us that the property was not to be rented for 1 month to do seasonal updates. This is surprising considering the "Snow Bird" traveling season was at its peak in February and this so call Handyman knew way too much about the property arrangement details and was extremely belligerent, rude and hostile. It was scary. The rental place was called "A Shore Thing." Don't support this owner at all or the horrible business "Tybee Vacation Rentals." Still did not hear from TVR to apologize for their horrible business practice and the predicament they placed us in so late at night and at our expense. If I could give a negative-10 rating on Yelp I would for. I may have left some info off this review, but the information I provided was the highpoints that made me not like Tybee Island, Georgia and I really will never return there. PS: You have to go through a very crowded Savannah, Georgia to get to Tybee Island. Not a fun area to drive through in "High Peek Time." Avoid, Avoid, Avoid!!!! read more

My girlfriends and I stayed at this property for a weekend getaway. I was very disappointed with the property overall. The website pictures are somewhat deceptive. The home is dated and is in need of an overall facelift. The plumbing system is loud and clangy. When flushing the toilet on the lower level there was a loud knocking sound every time. There was also exposed, rusty plumbing in this bathroom. My bedroom was on this level and had wood paneling. It reminded me of a sauna when I first walked into it and it did not disappoint. The room was hot and humid with no ceiling fan. The A/C did not flow into this bedroom. It was so hot in there that the room was unusable and I had to sleep on the couch in the living room area for the entirety of my stay. Our expectations were high due to the price that we paid to stay here, which was around $500/night. We were definitely underwhelmed. I plan on vacationing on Tybee Island again. The area is lovely with a beautiful coastal vibe. I would not rent this property again, nor would I recommend it to friends or family. It is overpriced and the quality is just not there. read more

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We stayed at Beach House 432 for 3 night gets in July. The location and view is awesome. However, the unit needs maintenance and we experienced several issues. When we arrived, the loveseat had the cushions stacked sideways and they were all covered in dirty dog prints. My daughter took off her shoes and could feel sand on the floor. I sent a text to the company and someone responded that they would send out housekeeping . I asked for an approximate time of arrival but no one replied. Housekeeping showed up quickly. The ladies were very accommodating. They took the cushion covers off the loveseat and took them with them to wash. They also cleaned the floors. They showed up the next day with the loveseat cushions and they had been cleaned. Unfortunately those were not the only issues. When we used the guest shower the first night, water backed up in the drain and took several hours to drain. I called the company the next day and was told that a request for maintenance would be put in but there was no estimated time that they would be there to fix it. After using the shower the second day, water backed up again and did not drain at all. After several hours, we attempted to use the plunger in it. This resulted in the water draining after several hours but the nastiest gunk had come up from the drain and covered the bottom of the shower. Maintenance never showed up during our stay and we could no longer use the shower. Cleanliness was also an issue. It seemed like the more we looked around, the more things we found that had not been cleaned. There was what appeared to be cereal on the corner of the deck, the sliding glass door track was filthy, as was the air vent cover. As we were packing to check out, I opened the freezer and discovered trash lying in the bottom. All in all, I don't think I would book with this company again. I completed the survey they sent me after our stay and expressed my concerns. No one has reached out to me regarding the issues we experienced. read more

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Do not rent from them on ANY site. They mislead you. Description of property on Airbnb is misleading. A dog friendly unit STEPS from the beach that doesn't allow dogs on it, EVER, at any time of day without paying a hefty fine is misleading which you don't know until you open their rental agreement which you can't open within 48 hours of booking. After finding this out 52 hours after booking so my disabled vet husband could bring his dog, I canceled. Several attempts made to get refund OR even a credit for another property not on a beach were DENIED. Airbnb did their best to negotiate a refund on my behalf and agreed the description was incomplete as compared to the rental agreement and their own website! These people have no heart and only out to steal your hard earned money. I'll be filing a BBB complaint as well. By the way, when I asked why Airbnb description omitted this very important fact, the response was that "they don't have to tell us that"....then why do you mention on rental agreement and own website?? No response. Omission is the same as a lie. Wish I'd read other poor reviews on here before booking is all I can say. read more

I recently stayed at an Airbnb property and had a highly disappointing experience. The air conditioning went out, leaving us to endure 90° temperatures inside the house. The host offered to move us to a downgraded house with insufficient beds, and refused to refund our money. Additionally, the pool was dirty, the refrigerator was not working properly, and the property manager, as well as the company, were extremely rude and unhelpful. I would not recommend this property or its management to anyone. From these issues everyone in our party that went swimming in the pool left with a boil on their body. My son had to go to urgent care because he was covered in a rash and boils. which the doctor started it was a bacterial infection from the pool. read more

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Rented Beach Racquet B304. Upon arrival, the place looks ran down. We gave it the benefit of doubt. Once entering our condo, we were met with a musty smell, which gave the indication of not being the cleanest. We were right!!! The condo was not clean. It was picked up but that was it. The floors, walls and doors were filthy. I did not want to stay, but we did. You do have to drive to get to restaurants and attractions, as this property is outside of the city. Never again will we rent from TVR!​ read more

Tybee Vacation Rentals-Casa Azul pool was green, AC did not go below 75, charged us $150 for "damages" they emailed us pics of so called damages and were charged for unmade beds, unwashed used towels, and counters not wiped down in one spot when we paid hundred of dollars in cleaning fees on top of our rental fee and taxes. we leave bed unmade and don't wash towels because the properties are supposed to be professionally cleaned and we pay hundreds of dollars for the cleaning fees and any professional cleaner should be stripping beds down and bleaching towels in between guests so who knows if we even slept in clean sheets or sanitize towels, the five days we were there. The house was a nice space but not worth it with possible sanitary issues due to their expectations of guests upon check out. If they expected us to make beds and wash towels then how do I know they didn't just make the beds up after the last guests? And again we paid over $200 in cleaning fees prior to our stay for THEM to professionally clean the space and sanitize it after our stay. No, we did not make beds or wash the towels but we gathered them together for the cleaning service and by no means was it left nasty, destroyed, or damaged. Never again will Tybee Vacation Rentals get our business not recommendations after our experience at Casa Azul this past weekend and we vacation on Tybee EVERY YEAR. Will add photos of green pool and said "damages" that we were emailed. read more

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I was looking for a getaway for Labor Day weekend on Tybee and wanted to be super close to the beach. I had been down the year before to a neighboring island and the traffic to get on and off Tybee plus the parking was enough to make me want to be beachside. I checked out a few different sites to see what was still available. Luckily I came across Tybee Vacation Rentals because I found exactly what I was looking for at the right price. We stayed in Beachwalk unit 5. The building is an old apartment building with 6 units that have been completely renovated. They have a beachy vibe, a shared outdoor patio, free parking for one vehicle, and are probably 50 yards to the beach! Plus they're on south beach only a couple blocks away from all the main restaurants and shopping. Our unit was a one bedroom with a pullout couch in the living room, a cute little kitchen with everything you need, and a full bath. The furniture and decor was a fun mix of shabby-chic but at the beach. A couple items looked like they weren't holding up too well to the rental life like the cushy chair in the living room but most everything was well kept. The only other thing that was off was the one roll of TP per bathroom policy. When I called to say that I didn't find any under the sink or cabinet, they told me that's just to get you started and that there's a store down the street. Not a huge deal but seems petty and cheap when we've paid to stay for four nights. The walls are pretty thin but I expected that in an old apartment building. I loved that everything you might need in the kitchen was provided. A regular fridge and freezer made storing groceries, drinks, and leftover pizza a breeze too. As for TVR themselves, they made everything pretty easy. I booked online and paid my deposit. Communication was through email from there. For check-in during covid, they just had bins outside of the office in alphabetical order on a table. You found your name and took your envelope with check-in instructions. Our place had a key code so we never actually had any in person interaction. We were able to leave and lock up behind us. Plus when our AC froze up, they were quick to get someone out immediately. It was fixed before we came home from dinner. I would definitely rent from them again and would stay at Beachwalk too. PS - I took a ton of photos so if you're staying in the same unit, you'll know what to expect. read more

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DO NOT STAY WITH TYBEE VACATION RENTALS (the company with the pink signs and the sun logo!) We paid 7k for a vacation home for a week, halfway through the week we lost power for two days, the roof was leaking (POURING water onto the couch), the windows don't open and there was an ant infestation, the AC unit downstairs also didn't work BEFORE the power outage. We called the company multiple times to see if they could help us since there was no ac and no air ventilation because the windows were all sealed shut plus a very leaky roof. The company told us our best option was to LEAVE without any kind of refund or any other options!! The customer service rep told us she is a single mom who lived without electricity for a few days so since she could manage without electricity, we can too. The craziest part is when we called them multiple times for help, they lacked ANY sort of kindness or empathy. Their tone was rude and off putting. If you pay over 7k for a vacation rental the very LEAST that you should expect is to speak to someone level headed when you call customer service. When we were forced to check out (3 days early), we told them we couldnt do the laundry since we have no power.. and instead of them saying don't worry about it, they said "we will check with the manager to see if that's ok." Not sure where they expected us to wash the laundry without any power. Honestly the list of issues goes on, the pool was filthy when we got there too, and they also advertised a signed book from the author Mary Kay Andrews (it's her house that you're renting) and we never got that either. Both my husband and I run businesses and we could never imagine treating customers this way. DO NOT RENT A VACATION HOUSE WITH THIS COMPANY! In addition, they never documented our check out when we called them. We got a text today reminding us to check out tomorrow even though we checked out yesterday. I also see tons of angry customers online on platforms like Tik tok, saying they had REALLY bad experiences. Save yourself the trouble and use another rental company. Just awful and so sad that we're losing thousands of dollars (they offered 0 reimbursements for the horror they put us through) and cutting our vacation short with two kids, and a family that rarely gets to see each other. This was also supposed to be our dogs last vacation too because she has cancer. They don't care about their customers and their homes are absolute trash. Stay far away! read more

If you are intrested in staying at Beachside Colony on Tybee Island save yourself the headache and book direct. The Units managed by Tybee Vacation Rentals are not properly cleaned or maintained. Upon check in we found dirty beds, bugs all over, trash in the sink, and the fridge leaking on the kitchen floor. When I called I was told there was nothing that could be done and that a manager would call me in the moring. Thankfully they did send someone from housekeeping to change the sheets and she was able to get us moved to another unit for the night. No one from management ever reached out or made an attempt to provide us with alternative options. We decided to leave the property after multiple calls and no resolution. Very poor customer service and no assistance if there is an issue with your rental read more

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Bring Your Quarters! We stayed in Bech Racquet b208 in October. extremely small, and what's with all the annoying doors. Trees are overgrown that you can't view the beach from the balcony. Worst of all, they charge for you to wash your laundry! Yes, a coin laundry. Very expensive for this s--- hole. read more

I wrote a review for TVR's "Castaway Cottage" vacation rental, but my review did not get posted so I am repeating it here. I rented Castaway Cottage for one week in mid August 2023. The cottage is adequate and in a good location within walking distance of the beach, but the exterior is poorly maintained and the interior has some dated features with mediocre, sparse furnishings. The exterior from the picture showed a nice grassy fenced in backyard, however, the reality is the backyard has barely any grass, and is poorly maintained with mostly patches of dirt and weeds. The fire pit was more of an area ashtray full of old cigarette butts ( no one in my party smokes) . The exterior staircase had peeling paint and looked dingy. The front and back yards were in dire need of some minimal landscaping at best. The lower level screened in porch was full of small stones blown blown in from the adjacent driveway because there is a gap under the screen door and it had a dingy old area rug and less than comfortable older wooden sofa with some cushions. The lower bedroom was nice, but unfortunately, it has no bathroom and the only access to the bathroom is to walk outside of the house back into the main upper level of the house to use one of two bathrooms. One bathroom in the interior was adequate but dated. The other bathroom, however, was newer and had modern fixtures, beautiful, tiled, walk-in shower, and a lovely double vanity. That unfortunately was the only updated feature of the home. For the money, this cottage is not worth it. I've stayed at other vacation rentals on Tybee Island that were much nicer for a better value. this cottage, however, is pet friendly and a relatively short walk to the beach via ninth Street beach access. read more

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I am very disappointed in the customer service that I received from Tybee Vacation Rentals. My cousin, sister, and I excitedly planned a reunion trip to Savannah, GA and found a lovely property that was managed by this company. My cousin was flying in from NY, my sister from South Florida, and myself from Denver. Booking was straight-forward and seemless. We purchased travel insurance, in order to protect our trip from the unexpected. Well, the unexpected arrived when Tropical Storm Nicole threatened to ruin our vacation weekend of Nov 9-14, 2022. Savannah airport and the county were under Storm Surge and Severe Tropical Storm watch - which means coastal flooding, tropical storm force winds 50mph+, heavy rainfall and rough surf. This weather threatened and ruined 3 of the 4 day trip. I was 7 months pregnant at the time, and was told by my doctor not to fly into such an unpredictable circumstance. Both my cousin and I called Tybee to see if there was any recourse to obtain a travel credit and change our dates of travel, and we were told no. This was extremely upsetting, as we had spent $2900. After much consideration, we decided it wasn't safe to chance flying into a storm and potentially getting stuck without power. We decided to cancel our flights; However, we never cancelled our Tybee Vacation Rental booking. During our "time of stay," my cousin and I called again and asked to speak to the owners, who are apparently a pair of sisters. We wanted an opportunity to explain our situation and see if there was anything they could do to help us figure out an amenable situation. We chose to book with this company over Airbnb, as we like to support family owned small business. Not only was the lady who picked up the phone completely rude to us, but after she reluctantly agreed to pass the message along to the owners to call us back, we NEVER did receive that call. And this was during the time when we were officially booked to be occupying the property! This Vacation Rental company completely blew us off, never returned out call, and took $2900 of our hard earned dollars, with zero compassion or amenability to help ease a potentially dangerous weather related situation that was out of our control. The outcome is extremely disappointing, and to not return our phone call when we were under contract and supposedly checked into one of their properties is downright bad customer service!! I wish I had read these other reviews!! Stay away!!! read more

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We had a very bad experience with TVR in March, 2020. After booking a cottage called "A Shore Thing" with Mermaid Cottages for a one month stay during February, 2020, Tybee Vacation Rentals assumed management of the unit before we took occupancy. After a month in the cottage, we checked out and were asked if we wanted to rent it again for 2021. We asked for a few days to think about that and then got an email from Tybee Vacation Rentals (TVR), claiming we had caused $367 in damages, and they immediately charged our credit card without prior notice. Since we knew we had not caused the damages they were claiming (like old pee stains on a mattress in a bedroom we never used) we asked they drop that charge. They refused. I suspect this is a pattern of boosting their revenue by tacking on charges after departure systematically. If this has happened to you, please contact me. We have filed a formal written complaint with the The Georgia Department of Law's Consumer Protection Division. Beware. read more

Tybee Vacation Rentals - The mattress stain TVR claimed we cause in a room we never used, and I suspect they never previously checked. - Vacation Rentals Near Me - Tybee Island, Georgia

We were supposed to go and stay in a home on tybee for a weekend and the beaches were still closed and they refuse to give us our money back and said we could not get a refund because we were trying to cancel after the cancel date even thought we actually booked after the cancel date and now they have $2200 of our money and refuse to give any of it back...poor business and will never rent from them again Airbnb is way better and way better houses... Reservation 3054469 read more

'Unexpected Relaxation' is beautiful and spacious. The beach walkway, beach view, design decor, soft bedding (loved the suede-like feel of the duvet and the bubbly tub!), and unique touches are memorable. The staff at Tybee made our stay flawless! Absolutely will be staying with them again. read more

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Amy or her "manager" was very rude and unwilling to help after I had already booked she waited a week to contact me to cancel. If you plan on having any "fun" at these locations, think again. They said they do not allow group rentals for my locally owned business wanting to rent their property for 2 days as a work retreat. read more

The staff was very rude to us. They were not helpful or welcoming and it was our kids' first time ever being on the island.

I did not receive a full refund like the owner commented on my original review. Withholding funds during a global pandemic is not a full refund. read more

I'm very unhappy with the service that we received. After a long afternoon of traveling, with an older father, our package was not even ready when they said it would be ready we had to wait 20 minutes to actually make it into our building. The office manager, Amy, would not even meet us at our property and made us drive to go get the packet that was supposed to be there in the first place. When we finally got to our condo after a 30 minute delay, the code would not work because they gave us the incorrect code. It took another 30 minutes for the manager to get in touch to give us the right code. Very displeased with this service. read more

I will call them out on bait and switch. We were called the Saturday before our rental property visit and they told us our property will not be available to occupy because of a delayed project. Keep in mind this is spring break which is a busy time for vacations. We took the time to drive there and check out locations 5 months before to ensure we got just the perfect ocean view property. We made our payments on time and we're very excited about our vacation. Our children were flying in from Michigan. You can only imagine how dissatisfied we were with the property they offered us in place of what we picked out. No ocean front snd no ocean view which was too in our list of properties a long with 3 full bathrooms. Our property had 4 bedrooms all in the second floor that shared 2 bathrooms (imagine sharing with a 4 and 6 year old boys). We asked to be refunded for the difference for what we paid for our original property from the cheaper no ocean view property. They refunded us 400$ which was not the 1000$ we paid for the ocean view. Please people don't use these people to book your reservations. They offered us a huge discount not sure what that means on our next visit like we would trust them ever to book from them again. Please see the attached difference in cost from our original property. read more

Tybee Vacation Rentals - Invoices - Vacation Rentals Near Me - Tybee Island, Georgia

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BUYER BEWARE! This company will cheat you out of money without thinking about it. This whole pandemic thing has thrown a wrench in everyone's plans, I get it. That said, I took the extra step of ensuring I would be refunded if I had to cancel. I read the contract, I'll gladly share it with anyone ahead of time, and there was no mention of any fees if cancellation and rebooking was obtained during a certain time. I cancelled, they rebooked, and then charged me a cancellation fee. Even though the Contract does not mention a "standard cancellation fee" as being applicable to my dates. It states it as being applicable to other dates but there is no mention of it for the dates my trip was booked. Their website has no mention of it. Basically, they are practicing deceptive marketing, lying, or failing to honor a signed contract. Either way, I'd refrain from doing business with them if possible. I've reported them to the Better Business Bureau, I don't think it will matter, but as a consumer, you're pretty limited when a company wants to steal $175 from you. read more

I will not use this company again. Stayed in the "Just Beachy" property from August 3-7 and saw over 10 roaches in the kitchen and living room. House also had numerous spiders, moths, and ants. The bugs were most active at night when we were having dinner and roaches were crawling up and down the walls. I visited the rental office to speak with the manager, Jennifer H., on Aug 5th and explained we saw over 10 roaches in our kitchen and living room. She said "Nothing you've said is out of the ordinary. We even have a clause in our rental agreement that speaks to bugs." She agreed to have the house inspected by a maintenance man, then ultimately decided to have the house exterminated same-day. She said the house is on a regular extermination schedule and it was scheduled to be sprayed that same week, but she moved the appointment up. Even after the spray on Monday we saw two roaches in the kitchen on Tuesday. A personal lesson learned for me is to rent newer construction homes. I rented a newer home in Gulf Shores, Alabama last August and we did not have any bug problems. read more

do not reserve here...tybee island vacation rentals is a complete and total scam..we have driven 3 1/2 hrs..from atlanta...only to have issues getting entry into the condo suite that was already paid for in full rental was supposed to be ready with keypad entry...mind you shit is raggedy...a waste of time money and patience...the emergency contact is no help.. a total unprofessional...as well as maintaince who supposed to be here asap to unlock premises...we have been stuck outside almost an hour now with babies and guests...don't waste your time...rent with professionals...not scammers...tybee island is a whole scam...i will be reporting this to the police and civil courts... read more

We booked Ebb and Flow 1 for four days over Father's Day weekend. The first night, the air conditioner squealing every time it cycled netted me three hours of sleep. They tried to fix it but the next night was the exact same and three hours of sleep again. When they couldn't fix it, I told them I couldn't stay another night with that noise. They gave me a refund of 1.5 days of my 4 nights booked. I respectfully asked for .5 since I was leaving after the second night. They indicated I left after 11:00 so they wouldn't give me that half day (left at 2:00). I left after 11:00 because it was determined by their tech at 11:30 the AC couldn't be fixed for several days. I wrote a letter pleading to do the right thing and give me that other half day back and I didn't get a response from them. I got 6 hours of sleep over 2 days when I was supposed to be on a restful vacation. My stress level was so high when I left there on Father's Day! But not receiving a response to my written appeal to them tells me who I was dealing with all along. Rent at your own risk if you select Tybee Vacation Rental!! Good luck with them. I won't be doing that again. read more

Solid agency. We rented Atlantic Ocean townhouse unit 2 on 2nd. Right on the beach. New unit (or newly renovated). Very comfortable. High quality unit. 3 levels right on the beach, pool with The Deck restaurant poolside. Tybee Vacation Rentals managed the rental and were very helpful and responsive when I had challenges opening the security gate. Highly recommend the company and this unit. You can't go wrong. read more

We called to make a reservation. The representative did not tell us that our 3rd floor rental did not have an elevator. I don't believe, in 2023, that it's unreasonable to expect to have an elevator. I also think that's pretty relevant information to state over the phone. When we realized this, we called to ask to be moved. We didn't care where, we're senior citizens and we don't need to be carrying huge luggage up and down 3 flights of stairs. Actually, the least they could have done is offer help with the heavy lifting, but no. They did not. They didn't care. I will never use this rental company again. The condo itself was nice enough, but the lack of an elevator was miserable for us. On a side note, a few years ago at this same property but in another building, the elevator was broken. We had rented from Oceanfront Cottage Rentals. Not only did they put us in an upgraded property, they sent a crew to move our stuff out of the condo and into the other property. I regret not renting from them this time. read more

Pool Shut Down-Too Bad Rented from "Tybee Island Vacation Rentals " 108 Brassrail for the specific availability of a pool onsite & elevator. We are a family with older & disabled people that need pool access and the pool was shut down. When "Tybee Island Vacation Rentals" was contacted regarding this they said we will give you a $50 gift card? We stated that we wanted a credit for not getting what we paid for due to "NO" pool access for half of our stay. They said "NO" . I was not asking for more "Just what was paid for and advertised " This is an example of horrible customer service! It's like we have your money now " too bad" This was after 5 phone calls and being hung up on several times. This is not a "bargain property " it's was in excess of $300 per nite...."Tybee Island Vacation Rentals " was not willing to compromise on what they advertise..."BEWARE" at the end of day I would not pay to just sit inside...I could do that at home for free. read more

First off if i could leave a 0 I would've ! I literally have been using this company for the last eight years LOYALLY! You would think that would amount to something but it doesn't! I am going through chemo and had a few days off! I wanted to go to the beach before I got back started and I booked a last minute stay! I normally book a year ahead but couldn't and i explained that to the lady that booked me (Niki) so she helped me book a stay. We booked the Vue 226! But normally book the Cool Coconut or the Kahuna kabanah (Mrs.Judy & Mr. Chip are always amazing and i hate booking anything other than their place! And this does not include them, they are great!) but the Vue 226 was FILTHY, it literally made me sick to my stomach. I threw up 3 times when we got there. It smelled like FILTH, animals(cats and dogs),like an ashtray, and mildewy! I called them immediately (5:45pm before close) and someone picked up and then hung up. From there because they close at 6pm no one else answered the phone. I called the after hours place twice and told them i could not handle it (my stomach could not handle it!) i was told i had to wait until the am! So i wore a mask and suffered the rest of the night ! As soon as i went to get in the bed i could feel DIRT(SAND) between the sheets! So I was pissed! There is no way the sheets could've been changed and that is DISGUSTING! That could literally make me extremely sick and I'm saddened that this is what i paid over $1,000 for 1 1/2 days of stay and this is what i get! I called them first thing the following morning at 9 when they opened ! Of course Niki wasn't there ! Spoke to someone else who forwarded me to someone else then to a manager, who LITERALLY HAD NO SOLUTION ! I told her i want to just change condos to the Cool Coconut since it was empty and i would pay the difference and she "COULDN'T DO THAT" ! I am appalled! I WILL LITERALLY NEVER BOOK WITH TYBEE VACATION RENTAL AGAIN! Next time I'll be booking with "Tybee Beach Vacation Rentals " or Air BNB it won't be these people ! They have went down hill! I'll miss staying at Judy and Chips place but I'll be telling them how bad the management company is ! They suck! It was a waste of money and it ruined my beach trip as well as my mothers birthday! Never again! read more

Captains watch #11 Don't bother, there are much better/nicer places from what they offer. We had 3 requests: close to beach, close to restaurants/bars, and a pool. First two were satisfied but they didn't bother to tell me when I was booking that the pool was closed. They just booked me anyway. I did a bit more research and stumbled upon the pool closure. WHY DID I HAVE TO FIND THIS OUT ON MY OWN? When I called to complain, the lady initially offered me $15 per day for the pool closure. Insane. After some mild arguing back and fourth, we settled on a partial refund (not the amount I was asking for, but I was tired of being on the phone) Both bed's were horrible...HORRIBLE. Lights were out in the "master" bathroom and the kitchen. Couch and Chair in living room were disgusting. They charged $10 for extra towels and TP and told me id have to come get them. Microwave frame was falling apart. Outdoor wicker furniture was sunken in, basically un-usable. read more