I typically do not leave Google reviews, but after everything we experienced, I feel obligated to…read morewarn other homeowners. Paul comes across as a nice guy and has a great sales pitch. He knows exactly what to say to gain your trust and make you feel confident in hiring him. Unfortunately, our experience was completely different once the work began. We dealt with property damage, unfinished work, constant delays, broken promises, lack of accountability, and what I believe was an incredible amount of dishonesty throughout this entire project. When Paul came out to do the estimate, one of my concerns was protecting our driveway from the heavy equipment. He assured us that he would put down track pads, pallets, or some type of protection. I brought it up again after the work started, and he again stated that he would take care of it. It never happened. We paid a $5,000 deposit and expected a professional company that could complete the work they agreed to perform. Instead, every day seemed to come with a different excuse, a different promise, or a different reason why the work wasn't getting done. It also became apparent that there was no consistent crew. Some days there were workers, some days there weren't. A couple of days it was just Paul and his girlfriend working. Other days there were different people showing up. It never felt like there was a reliable team in place capable of completing the project. At one point, Paul complained that workers were "greedy" because they wanted $250 a day to work. My response was simple: if that's what it takes to keep workers and get the job done, then that's part of running a business. As a customer, that should not have been my concern. My concern was having the work completed as agreed. What was even more concerning was that after receiving a $5,000 deposit, Paul came to our door asking for an additional $500 to pay a worker. Again, that should not have been the customer's responsibility. Staffing and payroll are the responsibility of the business owner. After continued delays, unfinished work, damage to our property, and repeated promises that never materialized, we decided it was best to end the contract because we no longer had confidence that the project would ever be completed. Even after paying a $5,000 deposit, we still gave Paul an additional $1,000 when we agreed to end the contract. This was based on his verbal agreement that he would return and grind the three remaining stumps that had been left behind. That never happened. We called, texted, and followed up multiple times. Eventually, we were completely ignored and ghosted. What frustrates me most is that we truly tried to be patient and understanding. We gave chance after chance because we wanted this project to succeed. Instead, we were met with excuse after excuse, unfinished work, property damage, and a contractor who stopped responding after being paid. My advice to anyone considering this company is simple: get everything in writing, document everything, save every text message, and take photos and videos before, during, and after the work. Thankfully, we did. Now we're left with a damaged yard, stumps that were supposed to be removed, a tree that still needs to come down, and a cleanup job that was far from professional. After all of the promises, excuses, delays, and lack of follow-through, we are now forced to hire someone else to finish and correct the work that should have been completed in the first place. Based on our experience, I found Paul to be extremely untruthful, unreliable, and unprofessional. Homeowners deserve honesty, communication, accountability, and follow-through. Unfortunately, that was not our experience. Proceed with caution.

Paul called me back within 20 minutes after I listed on Angie's List for tree removal. He came over…read moreshortly after our conversation and removed a tree that had fallen on my shed. Very thorough, professional and honest. Great service!!

100% pro!! Above and beyond. 10/10 will use again! (Next week actually!!) I couldn't have done it…read morebetter myself!!

Today is March 19 I still have mounds of snow in my driveway doesn't answer calls could care less…read morehe plowed me IN not out had to call AAA 3 times lost at least 30 lbs being stluck in my own house over a month. He could care less. Says he has to get his trailer fixed. Last week he finally admits it will be at least 3 weeks out For the trailer. If I was older I'd be dead before he bothered. Storm was bad but he was a horror show.

Timely, cooperative, and very reasonable. Licensed and insured. Did exactly as we requested.read more

Wow! When I called Ryan, he responded rapidly, met with me to look at the job, and then gave me a…read morevery reasonable estimate. He showed up the very next morning and quickly got the job done! He carried away all the debris and left things just as I had asked him to. The tree that needed removal was a willow that had partially fallen over and was leaning at a dangerous angle, into my flowering magnolia tree and hanging over the garden. Not an easy tree to cut down! He was very careful of the magnolia tree and the garden below. Thanks Ryan and team!

Based on my review of several websites, this company was one of the best. The owner, Steve Jasper…read morestopped by last week to provide an estimate/quote. He evaluated fully, described exactly what he was going to do and then provided me a quote. Of course this being American, I asked him if he could adjust the quote a little for his possible new elderly client. He immediately adjusted the price and was very glad to do so. He set up a date/time for the 9 old, fully grown cedar trees to be removed and showed up on time & ready to go. Well, they just finished and did a SPECTACULAR JOB and even cleaned up the entire section of yard as an added bonus. All the workers were dressed properly and were VERY NICE & RESPECTFUL. I truly don't know how it could have been better. Great job! Great company! Honest! Paul E. Clapper, Syracuse, NY

i reached out to earth tenders tree care after purchasing our home in syracuse. our homeowners…read moreinsurance threatened to drop us after finding that our beautiful maple tree hung over our roof quite a bit. steve and rose came by later that same day to take a look & give us a quote. pricing was extremely reasonable, no BS, they were knowledgable, genuine, and understood exactly what i wanted to have done. they were mindful of the urgency of our situation, and the job was completed in a very timely manner, despite how busy they must be this time of year. clean up was also very well done. i will go out of my way to recommend these guys to anyone i know. thanks again!

An extremely excellent and professional tree removal contractor in every way. He did my job…read morequickly and left the yard cleaner than he found it with complete tree removal, removal of large trunks, leaf blowing and taking away small debris and shredded all smaller branches. We were very pleased with the outcome, and the job was done perfectly and at a reasonable price.

Joshua responded quickly to my request, and I am very pleased with the outcome. He cleaned up…read moreafter, is very professional and friendly. I will definitely schedule any further tree work with him.