I have paid for over 2 years (approx. $2400.00), my electronic power steering module failed and they would not cover it ($1100.00), as I read the contract it looks as if it is meant to cover all the parts that are least likely to fail... not useful to me as a warranty, now that I am calling to cancel, I can't get a representative on the phone or to return a message. Smells like a very UNETHICAL company and a SCAM. read more

THIS IS A SCAM. I feel sorry for people who get scammed by this company and all their affiliates. Please do not use them at all. The company and their affiliates in their auto group repeatedly spam my cell phone 3-4 times per week with fake numbers. They started calling me back in January. They would repeatedly hang up and when I called back it was a fake number. I was so sick of them. I finally pretended to be interested today 3/26/15 just so I could figure out who kept calling me. The call was routed to Turnkey Auto Group then routed to EFG. The call was routed to 3-4 different people. I have no idea how they got my Car, Vin information. I told them, I did not believe them, and to quit calling me. They were just pushy like car sales people and kept talking and talking. I finally ended up having to hang up on them. I felt it was my duty to report them as they are probably scamming a ton of people and these poor people have no idea. read more

https://www.bbb.org/us/fl/west-palm-beach/profile/extended-warranty-contract-service-companies/turnkey-auto-group-inc-0633-90038837 After discussion with my mechanic and with them, they deny that the components they cover are the cause of the AC failure. My mechanic says otherwise but they refuse to even speak to him. I asked if there was any way for me to prove that it is the cause and they said no. Just look up their profile on the Better Business Bureau and figure out if you want to give them any money. read more

Major scam, they'll feed you false information and try to charge you $85/month with a $100 deposit. If you get a letter in the mail or receive a phone call from them, ignore. They DO NOT work with/for any car dealer, they are a third party that gets your VIN number and car details from the state. read more

Same thing happened to me. Hi pressure sale which should have tipped me off. Since I had 30 days to cancel I thought I would look at the policy and decide. Never received the policy which turned on the day I gave them my down payment over the phone. Called to cancel and they said they must have snail mail to cancel. I suppose that is to try and delay so they can collect the first payment. I am sending certified mail to cancel so they cannot claim they didn't receive. For those who actually want a warranty policy it may be in ok but I'm not sure since I did not receive the policy. For those who want time to review the policy its a quick buck for Turnkey while the 30 days gets sucked up in lost e-mail and snail mail. read more

I have asked to be taken off of their list several times. Every time I do, they hang up on me and call back anyway. I've received at least two calls a day every business day for a week. I have reported them to the AG office. read more

Turnkey was a tenant in a California office building. They vacated without notice owing back rent and leaving trash and junk behind for the owner to pick up. More importantly, for anyone that ever worked for them in that office beware! They left behind a LOT of personnel files for anyone to see which included drivers license numbers, social security numbers, etc. A perfect find for someone wanted to steal someone's identity. I wouldn't trust them in any aspect whether it is for work or purchasing a service. They are crooks and have horrible reviews. read more

My warranty ran out and I count contacted by this group to see if I wanted to extend my warranty. We keep our vehicles for many years and easily go over 200k on our millage. So I listen to the rep. and purchase their deluxe option. I was looking for coverage just like I had bumper to bumper. That's what I thought I was getting their deluxe plan and I was wrong. I can only discuss what happen to me. I paid $247.00 down and pay $78.00 monthly . was assigned to another group to take care of my vehicle repair needs. It was purchased in March of this year and after 30 days I could take my vehicle in and my repairs. April 11th was the date that I can filling claims. Gunn GMC Schertz Tx had sent me a certified letter about a recall work that was performed on my vehicle in August of last year. They needed me to bring my vehicle in because their needed to check the air bag recall fix. They gave me a loaner vehicle, free vehicle point to point inspection, free oil change and car wash for free. The air bag recall took about 3 hours and they called me about the 4 issues. I informed them about this coverage from Turnkey Auto Group. I gave them my information from them to call them. It took a while for them to get through to the number. But once they did they were informed that I was still in the 30 day grace period. Which ended on 4/10 and this was 4/19, 9 days pass the grace period. I called the number but I have to go to customer service to discuss my concern. Fine I talk to the rep. and explain I was denied because I was still in my 30 grace period. She look at my data and told that I was not in my 30 grace period and she did not understand why we were told that information. I called the Gunn GMC service and informed them what I was told. The gentlemen at Gunn GMC was very courteous and called them again. He called me back and said I was declined again. I called the auto group and they informed me that base on what the mechanic said at the Gunn GMC had inform that the issues happen before my 30 day grace period has ended and they were not responsible for getting these repair. I called Gunn GMC and passed on the information above and their mechanic never talked informed anybody at the auto group. That he discuss the repairs their mechanic and he determined that of the 4 repairs only 1 was cover and that issue had to have happen prior 9 days before my service was plan was available. Gunn GMC service technician informed me that they have never heard of this group and apologize for the issues taken 2 days to get resolve. It was suppose only take no more than half a day. I tried to cancel my policy and the auto group Turnkey assigned my service plan could not cancel it. It had to go through Turnkey which I did today. I could have kept playing their game and going back and fourth but when they would not connect to a manager and the women was raising her voice at me. I determine this group was a fraud and I wanted others to know my story. I am trying to get my money $247.00 dollars back...wish me well. I am pursuing that this was fraud with my bank and see what happens. Roger read more

I had to use my policy after having it a year and Tunkeys customer service handled my claim quickly and made me feel like i matter most. I highly recommend this company. read more

Signed up with Turnkey over the phone after they called me while I was at work because I wanted the option to have the coverage. If I didn't sign up right then I would no longer have the option, and I wanted to go home and consult people who know more about this stuff. I was told that I have 30 days to cancel. So they charged me $195 and I went home and decided to cancel. The next day, Jennifer Stanley from their group emailed to ask for my mileage verification. I emailed back immediately and told her I'd changed my mind and please refund my money. That was exactly two weeks ago with no response. I called them today to take care of it, talked with Kendra (?) who told me to "calm down" when I expressed my frustration with the lack of response. No apologies for the already crappy customer service. Then she told me I have to send a physical letter to cancel. Like we're in the stone ages. And not what Steve told me when I signed up. They also haven't sent me any paperwork at all to show that I'd signed up (probably because I never sent them my mileage, meaning that I hadn't actually signed up). I'm tempted to just report them as a fraudulent charge and go about my day. read more

This place is definitely a scam! I signed up with them in good faith and they received monies from me. We bought a new vehicle and traded in the vehicle we had the policy on, I called them to cancel and was told no problem they would take care of it. Needless to say two weeks later they took another payment from my bank. I called them several times to straighten this out and never received my money back and now I must be on their "do not answer call list" because I can't connect with them.. I even send a letter to the above address at 2000 Palm Beach Lakes Blvd and was returned "attempted not known". I had to cancel the card they were taking out my payments and get a new card to keep them from ripping me off further. Please do not use this company - I'm sure there would be no repairs reimbursed from their company for your vehicle!! read more

They called me and said they were calling on behalf of KIA because my warranty was going to expire and they pressured me by saying that I had to except or deny their offer and I would no longer have a warranty. I accepted and they charged me $195. After I called my KIA dealer to ask why my warranty was expiring so soon they said that I was still covered 100% for another 8 months and partly covered there after and they said it must have been a third party that contacted me. Sure enough I received the paperwork in the mail from Turnkey. I called to cancel and they would only except my cancellation in writing. I wrote a letter and mailed it and they have not reimbursed me. I'm really concerned because I'm not in the financial position of giving away $195. Be careful so this does not happen to you. read more

this is a major scam every 1 star review on here is 100% accurate. these lowlifes charge your card forever, don't pay claims, and never ever ever answer the phone ! scam scam scam scam scam scam scam scam scam scam scam scam read more

Do not use this company. I had to make a claim and got the run around. Now that I have sold the car, I want to cancel the contract. For the past two months, I have tried to cancel. Not only will they not cancel the contract, they won't even answer the phone most of the time. While they did cover most of my repair, it was not worth the hassle I had to go through. This company subcontracts everything and does not follow through! read more

This is a scam. The telephone number they supplied to call back did not work. They wanted money upfront. I do not know how they obtained enough information to be able to call us. Stay away. read more

Major scam, they'll feed you false information and try to charge you $79/month with a $100 deposit. If you get a letter in the mail or receive a phone call from them, ignore. They DO NOT work with/for any car dealer, they are a third party that gets your VIN number and car details from the state. First claim I submitted for my a/c of course not paid because the items wasn't cover. They actually deserve a zero star not even one. read more

Signed up for policy and then cancelled it (within 30 days). Had to call to cancel the policy (which the representative stated the policy was cancelled BUT...I still had to send in a written letter to cancel. That was fishy from the start. If the policy is cancelled it shouldn't be necessary to send any letter....policies are cancelled all the time via a phone call. Now over a month later (after sending letter) my deposit of $150 has still not been refunded. Email has been sent as follow up with no response. Dispute obviously filed with my bank and I will be filing with BBB if my deposit is not refunded early next week. read more

SCAM ALERT. I received a call on my cell. I was at work. The agent kept pressuring me to get the extended warranty. Told me if I did not sign on right now the offer would no longer be valid. They wanted a $195 activation fee and then $79 per month. I told them $195 was too high so they lowered it to $105 which was posted to my credit card. I was told I had thirty days to review and could cancel within the 30 days to receive a full refund. They had me on the phone for 40 minutes. Immediately after I hung up I knew I had been scammed. I called back to cancel but was told since it was processing I had to wait until I got the policy in the mail. That took a week. I then called to cancel was told I had to do so in writing. I did and mailed my cancelation letter certified return receipt. Once I tracked and saw it was received by Turnkey I called again and asked for my $105 to be credited back to my card. I was told that it would take up to 30 days. I watched my account closely. I called three times to ask why it took 15 seconds to charge my account but 30 days to refund the money. They held on to my money and waited the full thirty days to credit my account. This SCAM that started with their phone call on June 11th finally ended with my refund credited on July 30th! I feel really sorry for the elderly or any others that these scammers are ripping off. Awful. read more