A few years back, we were looking for a new insurance company to do business with. We had been with…read moreFarmers for thirty years. I had a guy hit me from behind at a stop sign. Tried to get my agent to help me with the claim. My first car accident. They wouldn't even return my calls and they raised their voice at me when I went to their office. Enough with those guys. I found an insurance agency in Napa called Compass of California. They took their time and went through my vehicles and then our home. After talking to Her, we found out that our home was under insured. Thank goodness we hadn't had a huge claim and lost our home. We would have had some serious problems getting paid. Now every year, we go over the coverages and make sure that if we lose our home to the wildfires , we will be able to build it back. We live in Sonoma County which is the wildfire capital of California these days. We've been evacuated almost every year since 2017. Our homeowners went up this past year due to the wildfires. I had number of calls with Compass and they got a cheaper quote but they recommended I stay with my current insurer because they felt like the cheaper company may be dropping Northern California because of the fires, in a year or maybe two. I know that they spent time checking my coverages and I feel like we are doing the right thing. We are really glad that we can still get homeowners insurance. Donald Batbie

I have been with Compass of California Insurance for well over 12 years now and am very pleased…read morewith both the coverage offered, the competitve rates but most of all the excellent professional and sincerely friendly personal service given by Kevin and Jessica and their staff to both me and my family who also uses them for our insurance needs. More than once, they have been there to help with billing issues, and when needed, absolutely outstanding claims assistance and truly passionate regard for me and my families insurance needs and services. I wholeheartily reccomend them to my friends, family and business contacts and to anyone looking for prompt, effecient and good old fashioned, down home friendly customer service! Kevin and Jessica are simply the best ! Bill W

I have used Bernie for a number of years now for my homeowners insurance and he has always given me…read moreprompt and attentive personal service. He is a True Professional in every sense of the word. I sincerely recommend him for any of your personal homeowners or vehicle insurance needs. Bill Wood - ADT Napa

So happy with this business! Bernie made things super easy for me and found me a way better…read moreinsurance than I had planned!! Appreciate them!

Just called this company to inquire about a new policy and was told they're not accepting new…read morebusiness. The tone of this call also left a lot to be desired. So glad I couldn't get a policy with them. If I can't even give them money I can't imagine what my experience would have been should I ever have to file a claim to get money from them. Take your business to a friendly and helpful agency.

27 years with views from above Silverado to Mt. St. Helena all paid for. Then the wildfires. Now…read moreliving in a 300 sq ft apartment with a mattress on the floor with rent payment higher than our mortgage before we paid it off. Enough said.

Will Hand is by far the best Insurance Agent we have ever had! He answers our calls any time of…read moreday or even on weekends. We moved out of state so unfortunately he is no longer our agent and hasn't been for over two years but he still helps me out and answers the phone whenever I call! He is amazing!!!! I REALLY wish he was still our agent. He started off as the agent I chose from the yellow pages but has turned out to be the absolute best agent we have ever had. Very personal service. Answers his own phone. Will come to your house to write your policies. He seems to do anything he can to make your life easier!

Really easy-going and honest insurance broker…read more Will organised my auto, renters and umbrella insurance - he worked hard to make sure I had the coverage I needed, and was responsive with my (many) questions.

Was a customer for decades on a high-end homeowner's policy, which the carrier declined to renew…read morebecause of fire danger in my general area. Happening to many homes in my area. Not the agency's fault, but after collecting their slice for many years with no effort expended, they just dropped me, no effort to find an alternative, would not return calls. Finally got coverage from someone else after much effort on my part.

Been using this Insurance Agency for years. Jeff Andrews has been awesome. Great service and great…read morerates!!!

I have consistently had an excellent experience with Wine Valley Insurance Services. Their team…read moretruly stands out for their exceptional service and attentiveness--they take the time to listen carefully, understand your specific needs, and make you feel supported throughout the entire process (which is key in case of calamity). What impresses me most is their ability to step in and effectively rectify challenging situations, handling it with professionalism, clear communication, and a genuine sense of care. Instead of feeling like just another client, I feel prioritized and reassured every step of the way. It's rare to find a group that combines expertise with such a personal touch, and I would highly recommend them to anyone looking for reliable and responsive insurance support.

If you want an insurance company that truly goes above and beyond, Wine Valley Insurance is it…read more Their professionalism, attention to detail, and commitment to building strong client relationships really set them apart. I've had an excellent experience and would highly recommend them to anyone looking for dependable and personalized service!

I contacted this agency when Safeco pulled my policies. I got a quote that was just a bit lower…read morethan a competitor, so I gave the person the go-ahead and she said it was going to underwriting. I contacted her a few weeks after the cancellation went into effect and she said that my property was not covered because underwriting needed more information. No follow ups were given - she just let my policy lapse with not a word. She said she called and didn't get a response, but I had no calls from her on my phone, no messages, no emails, nothing. I would recommend using a different broker.

What a lovely agency. I spoke with Kelly and she is beyond amazing. She gave me the best advice…read more Very helpful and kind. Definitely use the to help find your best insurance.

Robert and his team are fantastic! I have had State Farm my whole life but I have never been better…read moreinformed and educated on the policies and plans available to me. I plan on transferring to his Napa office and can't wait to grow my family with his help. Robert is the perfect agent for me and my family and I don't hesitate a second to recommend him to yours! Thank you for all your help

Rob and his team absolutely took care of me and my family. He made sure to work within my budget…read moreto make sure I had maximum coverage and made sure he applied every discount I was eligible for. Rob is clearly a family man and ensured that I had the right coverage for my family and their needs, I would and do recommend him to all my family and friends.

I am in a difficult situation right now. Marrisaa tried to con me into paying for life insurance…read morepolicy I couldn't afford . She was persistent and rude and nasty. I tried to cancel my auto and home insurance, and she told me my new company didn't know what they were talking about and that I made no sense. What kind of agent speaks to their customers like this. Thanks a lot, State Farm . Never again. Bye, felicia. I am so sorry and I am truly not trying to be difficult, but this is all over the place. That was her response to me

We had been with a different insurance agent since we returned to the Bay Area nearly 20 years ago…read more We had remained with them simply out of convenience. We met with Marissa on the recommendation of two of our neighborhood families. Marissa's office is in nearby Napa. We actually have been to her office! She's friendly, helpful, and knowledgeable. Marissa made recommendations that our previous agent had never made.

Please!!! Don't do it! If you have any interaction especially with DAN KITAJIMA then I'm sure you…read morewould understand and agree. If you have any specific questions, please do ask away, and I will be happy to tell.

Had two appointments for document signing which Terri was a no-show. Appointments were made at her…read moreconvenience, 15 minutes after she returned from lunch. I waited half an hour. Called all contact numbers and texted. Zero response until 45 minutes after scheduled appointment. Then scheduled for her to come by my house that night, which I understood was on her way home that same evening. Never showed. Wanted me to sign documents after she returned from vacation which would be the DAY AFTER my current insurance coverage would expire, which I reminded her of several times. Thus the meetings for document signing were time critical.