Really poor service from this brewery. I ordered a mixed case of beer which took ages to process. Then the delivery was messed up by the courier company. I asked for an explanation and a refund from Turners and none was forthcoming no apology, nothing.
It was only when I threatened to raise a dispute with Paypal that a refund was given again no communication from the brewery. Turner's mission statement; Turners Brewery cares about each one of their customers, and is dedicated to providing a service to every individual which far exceeds any expectations.." is a bit of a joke, in my experience.
I've recently ordered beer from micro breweries in Cornwall (Keltek, St Ives Brewery) and the service was excellent, with the beer turning up 2 days later. Turners can't even get a fairly local delivery right. Shame because their beers are really good but the service to the customer currently leaves a lot to be desired. This has been my first bad experience with mail order beers. I won't order from this brewery again. read more