Flat out refused to repair my macbook pro. I went there…read morecause my macbook died and didn't reboot. I talked to a person at the door but they said they don't have any appointments available. Didn't give me any solutions. They simply said, we cannot help you. It's an official apple store. The lack of professionalism was astounding. They basically kicked me out.

Solid 1 star- horrible customer service, as of know hundreds of hopeless people staring at each…read moreother... I strongly suggest avoiding the support at all costs..I came to store at 2 pm, after waiting for 1 and a half hours, I got an text message for 15:45-16:05 window availability...as of 16:30 no one is around - the genius team tells me that this is out of their control- I guess Apple has a 3rd world service quality .. I do not see a smiling face across hundreds of people waiting - or working