I am on a work trip, and needed to be seen for worsening cold symptoms (fever, etc). The staff were…read morevery kind, supportive, and took my concerns seriously. They sent my meds to a pharmacy that was open late to ensure I could get them that evening. communication was wonderful. The front doorbell does need to be fixed. Otherwise I would highly recommend this urgent care.

On vacation we needed assistance and picked this Urgent Care. It is a small facility with a minimal…read morestaff. They do have an x-ray and other equipment. It was about a 90 minute wait, which is what we were told at check-in. We were happy with our medical treatment. There is also a CVS a short walk away.

I had to visit the emergency room this afternoon for an acute issue. The staff was professional,…read moreknowledgeable, and very friendly. I got a professional level of care, and was spoken to respectfully. They also made sure that I understood my treatment plan.

They don't deserve a star because of how unprofessional they are. They are terrible at time…read moremanagement, if you coming to be seen while pregnant I don't recommend this hospital. You will likely be waiting for over a hour even with an appointment and people who came after you will be seen before you.

I had surgery at Ochsner Baptist in New Orleans in November 2022, Dr. Hugo Hilaire was my surgeon…read morefor a bilateral mastectomy and Diep flap. Dr. Hilaire and his staff was excellent. My surgery was successful and I'm looking and feeling great. I tested positive for BRCA 2 and decided to have to search for a surgeon and he was my 1st choice. I did my research on him and was very impressed. I would like to thank you for everything. Special shot out to his staff at his office, Very compassionate and informative. Six months later and my scars are wonderfully healed. Quencis Oliver

I wish this was an uncommon occurrence with Ochsner. I've been at Ochsner A LOT this year, and…read morealmost no one who works reception understands the concept of a preferred name, apparently. I know the people that call your name don't care what your name is, but I guess I just think they should fake it a little better. I blame Ochsner itself, because the people who work there apparently don't consider it part of their job to call people the right names. It makes it clear that you're not trustworthy when you start out our interaction by calling me the wrong name when my preferred name is right there on the form. And, so, maybe that's good, knowing right off the bat that you aren't to be trusted or believed. If that was your goal, mission accomplished. Ochsner, please train your employees properly.

I was waiting with my husband in his room and the room was filthy. Trash on the floor, dirty bed…read morewith old bandages stuck to it and the wheels had all kinds of dirt stuck to all 4 wheels, there were stains on the bed sheets, the sink needed a good cleaning. I can't wait to get home to take a shower. I used several alcohol wipes to clean the chair I was sitting in and the table with wheels, which also had dirt and dust all over it. I am sure there were tons of germs in the room. I can't be the only one that noticed these things. People come to the emergency with all kinds of illnesses and diseases. I saw a woman with 3 kids in the waiting room with some kind of respiratory illness that seemed to be contagious as all of them were sick, I am glad we got a room before that family came in, otherwise my husband and myself might have caught what they have. they should have been taken to a room when they arrived so they could not spread what they had. This is the closest ER to our house. If there is a next time we will go the Ochsner.

Born here, had most of my medical care here, will never step foot in an LCMC establishment again…read more Dr. Isaac Crawford (3434 Prytania, Ste 460) referred me to a specialist at East Jeff who was not taking referrals. He never addressed this with me again, nor the issues I complained about. Instead of helping me find a new GP when Dr Crawford unceremoniously left his position without offering me refills of my life-saving medicine, the secretary Desma said "Well, you missed an appointment, that's why he left, you gonna have to wait till August". I promptly called someone else not named Desma & they got me an appointment the very next day with a NP. Not that this helped-- The LCMC affiliated clinic REFUSED to see my supplemental insurance while demanding a copay to be seen. Found 2 doctors- WHO SPECIALIZE IN MY ISSUE- in Ochsner's network with availability this month. LCMC is a farce and you evidently need only have a room temp IQ to work here.

I was so impressed with the efficiency and warmth of care that I received. I was visiting from…read moreAustralia and didn't know what to expect but I feel that I was given care of the highest quality. I had taken a fall and they x-rayed, diagnosed (including getting a second opinion) and had a full report ready for me within a couple of hours. I had broken my wrist. Many thanks to the staff and experts who dealt with me. X

5*s for Endocrinologist, Dr Gupta -- I got the care I needed -- and for her receptionist, who…read moreapologized on behalf of the Clinic for the COMPLETE CIRCUS of the bldg entrance, and Tulane ER front-of-house Staff. 1415 Tulane does NOT welcome patients who arrive on foot! The very kind 5th FL receptionist told me they're aware of the problem and working on it. Earlier, I very nearly walked away from the building and skipped my appointment thinking I will find a new endocrinologist -- it was so bad! Fortunately they were still able to see me, 20 minutes late, despite my arriving early. Here's the scene & chain of events, for Mgmt's review: 3/4/26: 1:25 - 1:50pm: * I walked to 1415 Tulane. I see signs for PJ's and Wave City Cafe, no signs for a clinic. I walk down the block and I see a front door that is not in use. I walk further and see the ER. I ask a security guard walking by where to enter the Clinics, he points me back to Wave City and says walk through there. * At Wave City -- a front desk, empty; worker at the cash register has her back to the door; no sign of a clinic. I ask a guy at a Cafe table, he says go to the front of the bldg, points to the ER. I ask, the ER? He says yes. * I enter the ER, there's 3 security guards -- one, a very large man, says are you here for the Clinics? I say yes. He says you need to check in with the receptionist to the right. First, I have to walk through the scanner and put my stuff in a basket. I do, and grab my stuff out of the basket; the guard walks away to the waiting room. I notice a wallet under my stuff in the basket. I yell, hey sir, someone left their wallet here; guy in the waiting room gets his wallet and says thanks. Amazing that neither of the security guards noticed the wallet??!!! * I walk up to the receptionist and say I'm here to visit the Clinics. She explains that I have to go back to the Cafe, and walk through. Then she says, no, you should go to the parking garage to take the elevator up to the 2nd floor, cross the bridge, and then get the elevator to the 5th fl. Why the did the guard make me go through all that, he coud've directed me back to the Cafe. What's your IQ buddy, 10? Seems he felt it wasn't his job to tell me. The receptionist could've said something sooner when I walked in. There's a reason people in the know go to TOURO if they have to go to the ER in this town... * I go back to the Cafe, as I'm walking up to the cafe, I noticed for the first time that there's a tiny sign on the sidewalk indicating that LCMC in this building -- no directions on how to get in. I also notice for the first time there's these tiny signs on the walls on the patio that say the parking garage elevators are closed (thank you ER receptionist, once again! Really??!) This time I ask the Wave City cashier, who looks up from her phone, and points me in the direction of a hallway where there's a huge sign that says restrooms. That's all the signs says -- nothing about clinics or elevators. I walked down the hallway and there's elevators with signage above them stating what's on each floor, floors one through seven. I get on the elevators known as the Reilly elevators, knowing they only go to the 4th floor. Figuring I can walk down the hallway on the 4th floor and find other elevators to the 5th floor, or a staircase. * I get to the 4th floor and it's a construction site. There's some clinic down around the corner, not the one I'm looking for -- there's no staff, nobody anywhere, just an empty hallway. I walk down the hallway, open a door, and it's an empty, dimly lit alcove with closed doors. I'm like, WTF? * I ride the elevators back down to the first floor, look to my right, and I see a massive reception desk with a woman facing the other way, facing the street, in a totally empty lobby, where the doors that don't open from the street are located! There's no way to get into the lobby from the street, and there's a receptionist behind a desk. It's kind of like the Twilight Zone, or something. She directs me to the appropriate elevators that I need, located down a long hallway. I ride the elevator to the 5th floor, wondering if God is mad at me or punishing me, or something? (I did give up cursing for Lent, and I'd been cursing like a sailor the last couple of days -- maybe that was it?) Or maybe it's just complete incompetence, lack of logic, compassion, or any kind of grey-matter whatsover??!!! Dystopian. Unbelievable!!! It's a testament to the professionalism and good care that I received from Dr Gupta and her staff that I agreed to follow up with further appointments at this clinic in the merry month of May. At least I have the map now! I pray for the well-being of all future patienrs arriving on foot (and by automobile, too, for all I know it's just as bad, or worse, for them?), and for the VERY simple fixes that need to be made to be taken care of.

On May 1st, I underwent a urological procedure at the former NSRMC, now Slidell Memorial Hospital…read more(SMH) East, also known as Ochsner. From my initial check-in with Ms. Mickey to the pre-operative care provided by Ms. Regina and the recovery nurse, Ms. Breann, the experience was exceptionally pleasant. The staff made the entire process significantly easier to manage. While I was aware of what to expect during recovery, their efforts to ensure my comfort were truly commendable. Dr. Gurtner is an excellent physician, and I appreciate her straightforward approach to my condition. She ensured I was well-informed about the procedure, although, of course, no preparation can fully account for the postoperative period. The staff at SMH East consistently provides healthcare services of the highest quality. I have been a patient at these two hospitals since the 1970s, and the standard of care has remained consistently excellent, regardless of the name change.

If I could give negative stars I would!…read more I went to the Ochsner Metairie Emergency Room because I had a seizure, and I would rather die on the street or at my desk than ever go back to that location. As soon as they wheeled me in, I couldn't believe what I was seeing. You couldn't even walk through the hallways because they were completely full of stretchers and beds with patients lying in them. Not the waiting room. The hallways. People were bleeding, passed out, sleeping, and waiting for care. It looked like something straight out of The Walking Dead. I've never seen anything like it. I understand emergency rooms get busy. One of the staff members told me they had just received a large influx of patients within the last 30 minutes. I can understand that. What I can't understand is the quality of care. One staff member came to talk to me, and I asked for a cup of ice. She said, "Okay, I'll be right back." I never saw her again. I sat in that exact same spot for over 30 minutes. It's not like I had been moved and she couldn't find me. She simply never came back. Then it was time to draw my blood and start an IV. Before he even touched me, I told him I have rolling veins and that I'm a difficult stick. I specifically asked him not to fish with the needle. I told him that if he had to fish, I'd rather someone else try. He joked, "I ain't got no bait," trying to be funny. Then he proceeded to do exactly what I asked him not to do. He kept fishing around in my vein with the needle. Usually, if my vein rolls, people stop, remove the needle, and try again or get someone else. He didn't. He just kept digging around. After several minutes, I told him to stop because I didn't want him doing it anymore. He kept saying, "If you don't want me to do something, I won't do it," but by that point, the damage was already done. I grabbed my things, called an Uber, and left. I'm not saying every Ochsner facility is like this because I honestly don't know. I'm talking about the Metairie Emergency Room. Between the overcrowded hallways, the lack of communication, and the way I was treated, this was one of the worst healthcare experiences I've ever had. No one seeking emergency care should have to go through what I experienced.

This place is the absolute worst urgent care center EVER!!!! I took my daughter in for service…read moreyesterday morning and could not get anyone's assistance. The only person in there (besides the security guard at the door) was, I'm guessing, the office manager. I don't really know who she was because she sit at her desk on her computer and never even acknowledged us, although I spoke through the little glass window multiple times to get her attention. Then when someone finally walked in to go into her office and I tried to get her attention she just kept on walking. Those people were so rude and should not be in the health care business at all!!!! HORRIBLE JUST HORRIBLE!!!! I pray anyone who really needs urgent care never goes here. You'll do better going elsewhere or more so doing it yourself because these people do not care at all!!!

We sat in the lobby for two hours just for a one minute checkup and waited another hour to be…read moredischarged. Everything they said they would do they never did. I sat in that emergency room for four hours just ridiculous.

Brandi with an (I) has been BEYOND amazing and comforting!!! She made my appointment this week very…read morecomfortable and was very assuring ! I look forward to her ALWAYS moving forward ! I didn't get poked a bunch of times until they found my vein!

I am so grateful for Dr. Jackson Girardeau, the emergency room doctor who treated me when I came in…read morewith severe left-arm pain. I was hurting, scared, and my anxiety was high. My pulse was over 100, but he never made me feel embarrassed or rushed. Instead, he spoke to me with calm reassurance, listened closely, and helped settle my nerves. He explained everything clearly, treated my injury with care, and gave me instructions that have already made me feel much better. I couldn't have asked for a better ER doctor that evening. I truly appreciate him and am thankful for the comfort he gave me during a moment when I needed it most. Sincerely, E. Garner

Care was/is subpar at best. Lots of miscommunication and waiting unnesarily. Everyone we…read moreencountered were nice and professional, but the system needs improvement. Meals were incorrect, or extremely late significantly.

I am the 74-year-old sole caretaker for my 91-year-old partner, a patient of Dr. Derek Naccari. I…read moream sharing this due to a critical safety and communication failure regarding his heart medication, Metoprolol. On Monday, Aug 10, I called for dosage clarification. No callback. On Tuesday, the receptionist insisted staff called three times on Monday--untrue per my phone logs. She promised to escalate it. Still no callback. On Wednesday, Aug 12, I went in person to 4315 Houma Blvd. Staff focused on deflecting blame rather than resolving a cardiac medication issue for a 91-year-old, though I left a written statement. By Thursday, Aug 13, four days later, no clinical staff had called. Receptionists then stated they lacked authority to transfer me to a triage nurse. As a result, I've filed a formal grievance with LMC and have received an acknowledgement from Ariel that the issue will be investigated. Blocking a 91-year-old cardiac patient from clinical guidance on vital medication for four days is a direct safety risk and unacceptable.