I lost over $400 to their KeepTheChange program when I got a credit card and stopped using my debit…read morecard, so money stopped flowing into my savings account. And because of this they started taking funds out if the savings account in the form of 'maintenance fees.' Man, I remember going through this bs like it was yesterday.

One teller doing all the work with 10+ people in line. 3 managers standing around like their to…read moreimportant to do work. Very poor.

My 1st time here. There is a side parking lot. They have actual tellers at this location, where you…read morecan remove/deposit money as needed (the location in CP didn't allow for me to interact with tellers to remove my money) Place was good. Security guard was nice. They had music playing, which made it a little hard for me to hear the teller

I think this is a great branch. I love PNC is the only bank I would trust with my money. In fact I…read moretrust PNC more than myself money wise. Now, there branch is good it just need some adjustments. Again this is what I personally think. First, there's gotta be a way to move a bit fast. Every time I come to deposit there is always one teller working and 2-3 more employees in the lobby. Why can they help to move things fast. Maybe they are not capable of doing it? I know that banking issues are different for everyone but why does it take too long for some tellers to finish with some customers? Honestly when I come to cash checks or deposits it does not take more than 2-3 minutes. Maybe it just me being a bit inpatient. But, I wonder what others think. I guess I will have to read some of the comments here. Please, help I need the branch to move a bit just a bit fast if someone in the bank is able to help the tellers please help. Agains it's what I personally think. Thanks so much! PS: Love PNC

Horrible customer service never banking with chase bank again closing my account today!read more

This place has the worst service I've ever received. I waited there for over an hour to see the…read morenotary, and a man came into the bank an after me, but the notary ignored me and dealt with him instead. Then the manager kicked me out because it was closing time, and the notary "needed to deal with a more urgent situation." He was an asshole, and I am never going back there. Go to SunTrust instead. Those guys are awesome, and they helped me out without me even having an account there.

Shevine was very helpful, I'm from the Uk and collect coins from around the world, I was able to…read moreobtain 22 Eisenhower dollars from this branch which is the first time I've found them out in the wild, many thanks to shevine

Worse bank ever! Do not bank here . The customer service is terrible . You will have missing money…read morefrom your account and when you come in person to dispute the problem . They move all the tellers out of the windows to sign up new members . I had to wait an hour and a half to even speak to someone the manager Cecilia is rude , not knowledgeable and unprofessional . Do not bank at Bank of America . Even the customer service number has rude ass people working there . I just want my money back .

Congenial and very helpful staff, prompt assistance and sizable parking. Hidden away and usually…read morenot crowded . I plan to use this location for my commercial and personal accounts from now on.

One teller working. Nine people in line. After 10 minutes and not moving an inch, I had to leave…read morewithout completing my transaction. I suppose I'll have to find a branch in a predominantly white neighborhood in the hopes that it will be fully staffed.

Great convenient location in Riverdale Park with a huge parking lot, multiple drive-thru lanes, and…read morea highly visible ATM. I've gone inside plenty of times, but this time I just needed cash out from the ATM.

Other than bad parking space and long lines this place is pretty amazing…read more I literally watched a customer yell at staff and they kept their composure well. I'm actually not sure how I managed in customer service in the past. They didn't get loud back and they just kept apologizing. So overall, I'd say they are pretty amazing! I have to give them 4 stars for the atm never working, only having two atms and for the parking being a living nightmare. They are gems though!

Poor customer service. Teller asked an invasive question regarding my deposit, which was none of…read moreher business. Months later, a credit card I never use, had a charge. The only way I was even aware of the charge was via the credit bureau. The bureau emailing me to check with the bank. Even though there were no card charges, in more than a year and 0 balance, I was told it was my issue and the bank only reports the truth. My excellent credit store score dropped a 150 points. Done with this bank, closed account.

I AGREE WORST BANK EVERBEWARE OF TRUIST…read more I had a secured credit card with this bank in an attempt to grow my credit. After a year of perfect payment history on this card I applied for an unsecured credit card. My branch manager told me that I was approved for an unsecured credit card with a credit line of $3500 and that I should close my secured credit card account. A few days later I was told I was declined for that card. She stated that the funds for the secured credit card would be released in 30 days. When the 30 days had past the funds were still not released and I was told that I would have to wait another 7 days. My whole experience with Truist has been horrificIf you value your money, keep it far away from this bank, if it can be called that

The service is horrible, the staff are not professional or courteous, I have been a member for 20…read moreyears. It seems like when they moved from the previous location, they forgot to load professionalism and courtesy on the truck when they loaded the money. If you really value us as customers you would provided us with a competent staff who can provide professional and courteous service. Shame on you ! We deserve better. My experience was so bad I don't even want to give them 1 star.

this bank needs too close, no employees know any information, everything is third party, no one…read morehas knows anything, the bank allowed money to be withdrawn out of my account after i replied to the email they sent not authorizing any transactions. they took funds out of my saving to cover the scam with i believe is an inside doing the branch is aware of this scam but still haven't refunded me this place is horrible 2 weeks and still cant get information only being told 90day smh i had to give 1 star but the deserve no star at all