First Citizens Bank is the best bank in Charlottesville, and probably the entire east coast…read more The professional staff and outstanding service they provide, make the otherwise dreary task of banking a genuine pleasure. I have banked with First Citizens for 15 years and NEVER had a single complaint. First Citizens is a privately owned bank that is conservatively managed and financially sound....

From the owner: At First Citizens, building relationships with customers is at the center of all we do. We…read moreunderstand there is a right way and a wrong way to do business, and we choose the right way. If you're looking for a bank that cares about you, your goals and your future, come grow with us. Visit us at our Charlottesville, VA branch or find us online.

I'm also disappointed I had UVA sunce 2000 and Im retired on disability and on oxygen I get…read moreanother from heartford for sickness I developed while employed at uva . My beef with UVA is my checks get deposited on Fridays and it's showing in my account but they not going release my funds until following Monday. Why does chime and Dupont issue funds earlier and UVA holds on to this particular check. If it's true it was sent out on 16 then I have to wait until 20 then my funds need be available 12 midnight Sunday night.

The customer service experience has been extremely disappointing. The wait times are unacceptable…read moreand misleading. I am currently on hold at the 41-minute mark and repeatedly receive automated messages stating my wait time is "more than 3 minutes." At 44 minutes, that estimate suddenly changes to "more than 10 minutes." This kind of inaccurate and inconsistent messaging reflects a serious lack of respect for customers' time. If wait times are this excessive, transparency and accuracy should be the bare minimum. When someone does finally answer, after 53 minutes, I am told that the person I need to speak with left at 5pm and I would need to call back. This experience has been frustrating enough that I have decided it is time to look elsewhere for my banking needs. Reliable customer service is not optional in this industry, and this has fallen well below an acceptable standard.

New Charlottesville headquarters for Bank of the James. This location offers 24hr ATM, Full…read moreservice Banking, Consumer Lending, Business Banking and Mortgage Lending.

Everything. The people who have helped me get through this are very kind and supportive!…read moreThank you.

My wife and i went in expecting the usual excellent customer service (we had not been inside in…read moreyears) for something as simple as depositing a check. There were all new employees and they were completely disinterested in doing anything. There were three employees, 2 women and 1 man. The guy was running around taking care of everything while one of the women was sitting at a computer looking down her nose at everyone and the other (turned out to be the branch manager) could not even log into her computer without the guys help. Shut this place down or stop hiring incompetent people in order to check boxes.

I went to the Twentyninth Place Ct location in C'ville, forms were filled out incorrectly and when…read moreI called from out of state to ask, the manager (who kept me waiting for 20 minutes) talked over me and was dismissive. Seriously, why would I bother with a bank like this? terrible. Rude and useless. I went to my local Chase branch (I'm out of state) and they fixed 29th Place's error. Avoid any C'ville Chase banks like the plague, seriously. RUDE, INCOMPETENT and USELESS.

I can think of so many things a bank format like this could be, and then I am dissappointed…read more Anyways, the people are friendly although sometimes they confuse me. Bank is really attractive.

Waited literally 25 minutes in one line if they cant open the inside for people that need that much…read moretime then you should come up with a plan. Couldnt cash my check before going to work thanks wells fargo. Thank god i didnt start my account with them

This is awful this bank still hasn't opened the inside without an appointment!!!!! Other bank…read morebranches are open to the public and then it still closes at 5 on Friday when people need the bank the most!!! I found a wallet dropped at the ATM, when I knocked they looked at me like I was a alien!!!! They reluctantly came to the door and asked what I wanted Through the glass!!!! I explained I found a wallet, I was told to wait while he ask what to do. He then came back and said leave it on the ground and I will get it. He got it after I walked away. They sit behind glass anyway why can't they see people in person!!!!! I'm sure they all go to stores when they leave work!!!!

Zero stars. I have been a customer since 1996 and have never experienced poorer customer service…read morethan I have at this location. I have been unable to access my vault (have had an appointment cancelled on me and have been unable to be seen by a banker on three occasions). Unfortunately, I need to empty it to close the account but who knows when that will be. I'm livid. Do not go here if you can avoid it!

Unethical business practice. I had an out-of-state check recently deposited to my account. I…read morereceived $400 cash the first day and the other $820 Was released the next day. Normal practice. Thinking that Wells Fargo bank would act in good faith, I went ahead and paid some of my bills with those funds. Two days later, after the funds had been released, and I paid my expenses from my checking account, I mysteriously had a -$995 balance in my account. I called the bank only to find out that they reversed the immediate release of the funds AFTER RELEASING IT TWO DAYS AGO, And put a 10 day hold on it. Of course, now I have all kinds of transactions that have a negative balance. Wells Fargo bank never communicated this information to me. Now, they are telling me I have to wait 10 days with a negative balance in my account; I can't buy groceries, can't buy gas to go to work, etc. THIS BANK DID NOT ACT IN GOOD FAITH. They release the funds and I spent the money on bills. I trusted their actions. I did not expect that they would turn around two days later (after somebody changed things). By the way, the check is from a retirement fund and it is good - plenty of funds are there to cover it. I hate this damn bank and I've been a customer for seven years. Enough is enough. Several months ago, tens of thousands of people did not get their direct deposit pay because there was a technical glitch with their system. It was not showing that it was available on payday. They could not get it fixed for two days. This bank has got major issues and I have had it. Online banking is down all of the time. I have had it!!

After decades at Wells Fargo, BBT and Bank of America - with increasingly declining service and…read moreconsistently rising fees, we migrated both our business and personal accounts to Virginia National Bank (Charlottesville area branches). We have had a very positive experience banking there for the last year or so and appreciate the friendly, personal service; it seems VNB is better at retaining staff than the other large banks.

I am a financial coach and recommend clients never use this bank, from my personal and business…read moreexperience as well as other businesses. This is not the bank you want to bank with, and there are plenty of other options. Reasoning: Unexpected fees, poor service resulting in mistakes on accounts, dysfunctional online banking (you cannot access monthly statements online with economy checking) and finally, fee policies that functionally act as a "tax on the poor" (ie anyone with under 1k in their checking.... even though most banks offer free checking, as they should). Banks use your money to make additional money for their business, VNB then greedily charges you excessive fees on top of that for their poor service. Skip VNB, (and while you're at it, skip Wells Fargo and Bank of America).