I've been banking here for a year and am always happy with…read morethe speed of service and the friendly Service of Kalsoom Shah Relationship Manager . It's a great branch for personal or merchant banking. Thank you Bank of America.

excellent service. free parking under the building in Alexandria…read moremust know your way around. :) The financial services are more than suffecient for experienced traders to beginners. Free webinars and tight security :)

I have found everyone I have talked to here to be a huge help. Will definitely continue banking and…read moreinvesting with them

I love this BB&T location. I went there a few days ago and it was actually pretty stellar for a…read morebank. Firstly the way the inside of the building is, is just really nice. Not the typical bland structure but one that goes with the theme of "old town." Not only that but love that they allow dogs in this location and have doggie treats for them. The customer service here was really good too. Very friendly and nice. I will definitely love making this my go to bank location.

I closed my BB&T checking account after only 4 months. Their ATM network really seemed unreliable,…read morewith several instances of the machines across Alexandria and Arlington malfunctioning. Quite frustrating experience.

Phenomenal customer service! I had an odd bank request so I needed to go inside to make the…read moretransaction. I hadn't stepped foot inside a bank in years and I was pleasantly surprised by the level of service. The bank manager was very helpful and ensured everything went smoothly. Definitely recommend coming here if you ever need to interact with a human :)

I can't believe how this bank is. This is horrible being a Latina. She inspect me more than anybody…read moreelse that I saw before me can't believe the level of racism that I felt and she even asked me if I wanted to open an account there say no, I can't believe, somebody like that in the level of for somebody Latino as well is sad

Nice location. Grungy floors. Only side street parking option! In need of serious renovation:…read moredoors, paint on walls, glass,counters. Places like this in Old Town need a couch for gentlemen. Review: 3

Worst service ever! Theres a way to talk to people and the locked the doors at 1155 when they close…read moreat 12..... i told them my husband died and they told me come back monday they cant help me. Then said oh sorry for your loss. Super racist feeling.

Don't walk away from the counter without counting your cash. I just took out cash in many different…read moredenominations for tipping vendors at my wedding, got home to put the cash in the envelopes and I'm one $100 bill short. Even though the teller showed me the bill counting machine add up to the right amount, something happened in between that moment, and her passing me the pile of cash along with two envelopes. I'm not saying it was on purpose, but I'm never coming back here again without counting the cash as I stand there and make them wait.

The bank is clean and well kept with functioning ATMs. The staff members are nice and quick to…read moreserve.

Things have certainly changed for the worse at this branch. A few years ago my wife and I found its…read morestaff to be always smiling, friendly and helpful. No more !!! I recently had a CD mature there and wanted to redeem it and deposit the funds into the checking account there. Very simple -- right? No so fast !! As I am disabled, I called them in advance to ask them the easiest way to redeem the CD. The answer: there is no easy way. There are five pages of documents and disclosures to sign and they told me (rather rudely) it all had to be done in person and in the branch. They would not even mail, fax or e-mail them to me in advance to read. No exceptions !!! We have already changed a couple of accounts to the M & T office two blocks away where they seem to appreciate their customers. I would suggest the same for others. Or even better go to your local credit union.

I've visited many of my bank's branches over the years, but there is 1 extraordinary location in…read moreparticular that meets/ exceeds my expectations & delivers dynamic Customer Service every time I enter the door! I feel super important. They always have paraphanella to brag on to others about. Our Customer Appreciation day rocks! I've developed personable relationships with the staff & manager to the point where we can have mature conversations or share updates or personal accomplishments in our lives! This Branch Manager is a beautiful mixed woman, but she's been so organized. She's always smiling! One time, I needed to fix a mistake, she didn't care how long it took and stayed with me to the end to make sure that the problem was resolved. Every time I come to the bank we can laugh about out memories and she takes care of me. I told her & her staff, "Jeanette is the best! I'm telling ya'll. I've visited other locations,this location makes me wanna stick around." The staff is memorable & just as warm! The highlight today was that: I was gonna purchase some Starbucks coffee. Jeannette saved me a few bucks, she said, "I have some brewing in the back right now. Would you like a cup?" She's the bomb.com. #YouGoSis #ShoutOutToTDBank #ShesBeenHoldingThisLocationDownForYears #ConsistentAndKnowledgeableStaff

this bank sucks they cut hours raise fees and dont answer calls timely are crooks who steal money…read moreget caught laundering money and get away with it