Went to this King Street (Alexandria) branch to add another signatory to a business checking account. What a STRANGE experience! Upon arrival, there were no TD Bank employees behind the counter, just one locked in a glass office that wouldn't come out. After waiting 10 minutes, someone eventually came out from another room. They then took another 20 minutes to add another signatory to the business account, but while doing so wrote that person's social security number, email, phone and name on a piece of paper that they then threw into the trash rather than shred or return. This is a unprofessional bank branch where they spend more time talking to friends than handling customers. AVOID! (The United Bank just across King Street has GREAT customer service, go there instead!) read more

this bank sucks they cut hours raise fees and dont answer calls timely are crooks who steal money get caught laundering money and get away with it read more

A great neighborhood bank. I've been a customer for a decade. Staff are very friendly, always helpful and take time to explain things. Highly recommend! read more

I was trying to set up an account online, which kept giving me an error and directed me to the 1-800 number or to visit a branch. I tried calling first, and they were not helpful at all and said that their systems are exactly like the online systems. So I went into the branch and they had to call an customer service rep line (unsure if it's only internal or not), but it took forever to get someone on the phone. Their end "solution" was "just try to submit your application online again. It should work." Right... because the first five times worked. I finally got another branch in another state to help me! However, since they were in another state, I needed to send some forms in to make it official. Their inability to troubleshoot caused me to go into their branch three times in two days. read more

Love TD Bank, Great Customer Service. Open 6 days a week from early morning 8 a.m. Until 5 p.m. Monday through Thursday and Friday open till 6 p.m. read more

I've been banking with TD since they were Commerce Bank. The great thing about TD is that they actually open when you need it, really convenient hours: open til 8pm on the weekdays and weekend hours so there's no need to make a mad dash to the bank during lunch break. Although I've never seen more than 2 people waiting in line for the counter anyway. Another great thing is, that they won't charge you if you use a non-TD ATM. So good for traveling in or out of country. Personally I like TD because they are not trying to be a fast food chain and have drive thrus. read more

I stopped by to change my online banking user name and password .first of all I was told that branch does not have access to online banking so they had to call their internal costumer service line to be able to assist, it took 15 minutes to get an internal costumer service agent on phone . read more

The customer service is excellent. Even when they held my check for 7-10 business days; anytime I walked in the branch for help I was greeted with a smile and all my questions were answered. The manager even gave me a call in between those days to give me an update on my check clearing. Another day I lost my debit card, walked in deposited my paycheck and was issued a new debit card all in under 15 minutes read more

I've been banking with TD for 5 years with my business. About 2-3 years ago when they switched from Commerce they lost the paperwork that showed my dba (doing business as) was connected to my operating company. Quite annoying when you show up one day and all the sudden you can't deposit checks. I resubmitted the paperwork and moved on. I started another company 2 years ago, same thing happened about 2 months ago. I show up, they won't deposit checks until I resubmit the paperwork. Then, again, the company that I've been banking with TD for 5 years and resubmitted my dba paperwork at least twice, they lost it and won't deposit my checks. The manager is challenging me that I'm trying to submit a check not made out to my company. Check your records, I've deposited hundreds of thousands of dollars in checks written out to this company name. How many times can they lose one piece of paper? TD may be fine for personal banking, I don't recommend for business banking. read more

I've visited many of my bank's branches over the years, but there is 1 extraordinary location in particular that meets/ exceeds my expectations & delivers dynamic Customer Service every time I enter the door! I feel super important. They always have paraphanella to brag on to others about. Our Customer Appreciation day rocks! I've developed personable relationships with the staff & manager to the point where we can have mature conversations or share updates or personal accomplishments in our lives! This Branch Manager is a beautiful mixed woman, but she's been so organized. She's always smiling! One time, I needed to fix a mistake, she didn't care how long it took and stayed with me to the end to make sure that the problem was resolved. Every time I come to the bank we can laugh about out memories and she takes care of me. I told her & her staff, "Jeanette is the best! I'm telling ya'll. I've visited other locations,this location makes me wanna stick around." The staff is memorable & just as warm! The highlight today was that: I was gonna purchase some Starbucks coffee. Jeannette saved me a few bucks, she said, "I have some brewing in the back right now. Would you like a cup?" She's the bomb.com. #YouGoSis #ShoutOutToTDBank #ShesBeenHoldingThisLocationDownForYears #ConsistentAndKnowledgeableStaff read more

They need to get their act together. For starters, own your mistake and make the customer feel they're in good hands. Too start of a banking relationship with invalid information is just disaster waiting to happen. I opened up my checking account online and was instructed to go to the bank to make my initial deposit. So I did, as all went well. Excellent customer service from Travis, even proving me with courtesy checks so I draw off my account and an ATM card so I could have some spending money for the night ($100.00 limit) I asked them when the funds would be available (keep in mind this is a corporate payroll check deposit) he informed me 2 business days.. great! So I go home and write out my rent check, utilities, etc, only to find out that I was misinformed and the initial deposits "may" take 7-10 to hit the account and your on a probationary period of 30days for all checks deposited.. WT#! So basically, I'm screwed and checks are going to bounce BC they won't release the funds. Mind you, I wouldn't have written checks from this account if I issued valid information and furthermore would have chosen another bank with better deposit policies. So... the saga continues. I go into the branch and this is now turning into a mess. No one wants to accept responsibility for misinforming me and too make matters worse, I have no idea when this is going to be addressed as I see checks debiting my account adding me deeper into negative territory. This is a horrible feeling. read more

You guys say you're the most convenient bank I find you guys so inconvenient man I just went to the bank local to me I can't even deposit and cash my check I've been banking with you guys for about 4 years now it's so ridiculous how organize this place is read more

This bank is awesome! I switched to this bank from PNC in 2004, when they were all over Philly, but not yet in DC (when they were Commerce Bank). I moved to Alexandria in 2007, just as this branch was opening. All the tellers I've dealt with have been very friendly and accommodating. The last time I was there, they remembered I had a daughter and reminded me to register her for the summer reading program to earn $10 and gave her a big bag of bank swag. They are always helpful with any requests. The hours are long and I have never had any negative interactions. Twice in the past, my account became overdrawn because I neglected to transfer money from savings and they waived the overdraft fees both times. This is the best bank I've ever dealt with! read more

Brand new customer with these guys have been jerked around on my first deposit of a printed payroll check from a major corporation. Apparently TD Bank thinks my company may go belly up in the next couple of days. Customer service here is all smoke and mirrors and resulted in all of my funds being tied up for an entire weekend and may not clear till Wednesday. I picked the wrong bank please don't make the same mistake yourself read more

Like a lot of other people on Yelp, I've used this bank since it was Commerce. It still goes by "America's Most Convenient Bank" in all of its advertising, but the level of service is nowhere near what it used to be. The weekend hours are only helpful if you don't have to wait forever for someone to help you, and the branch on Washington has only 1 teller and 1 customer service person on the weekend. I waited for about 30 minutes before someone finally asked me what I needed, and was then told it would be at least another 30 minutes before someone could help me. Even if you can't bring in more employees to help with the flow of customers, there should be a bit more communication to let people know that they'll be waiting for an hour. I'll be looking for a new bank. read more