This is a pure customer service issue. And it happened 2 weeks ago. Stay away from this branch…read more The Branch leader there does not manage personnel, even when they're busy, he sits in his office with the door shut playing on his computer..most likely watching porn. the bank associates I was waiting to talk to kept saying they'd be right with me, then pushed me aside for others who came in sfter me. I had called 2 hours earlier to set up an appointment, but no one returned my call.
There were two bank associates working with clients. I was the only one waiting. Then, 2 other people started waiting for the bank associates. I waited patiently, quietly, and one of the associates said they would be right with me. She did not ask what I was waiting for, or offer to get the Branch Leader. I continued to wait for 30-40 minutes in total. I was there to get a cashier's check, and no one would help me. I also limped into the branch with a knee in a brace as I needed knee surgery the following week. No one offered my coffee or water. No one asked what I needed,
Then, one of the bank associates got freed up, and proceeded to tell the person who came in last, she would help him. I complained that no one would help me. She said, "well he has an appointment". I pointed out I called ahead and wanted to set up an appointment as well. But no one answered or returned my call. She then told me the Branch Leader would assist me. Again not asking me what I needed. She then had the person who came in the last step into her office and proceeded to help him.
5-10 minutes later Eduardo comes out and asked who he can help. I say me, as I've been waiting too long, He dodges answering my complaint, just saying well, I'm here now, what do you need. I cut right to the chase and said I needed a cashiers check for $4300, and he goes oh, our tellers can assist you with that. He had no interest in diffusing the situation and assisting me. Then, I say, Jesus F'ing Christ, I waited here for all this time for no reason? Why didn't anyone simply say, they were busy, and I could get what I needed done with a teller? Why didn't one of the teller's who were standing there doing nothing, come ask me what I needed?
Then Eduardo Camara said, "you can't curse at my employees, if you do it again, we won't serve you and you will have to leave. Or I will call the police. Not only had I not directed my frustration at anyone in particular, I said, "I can curse whenever I f'ing want to"
He proceeded to stand behind me and try to intimate me. He did absolutely nothing to assist me but acted like he was bent out of shape for help even addressing me, then he tried to escalate the situation!. No apologies for getting screwed over by him or his staff from HIM!!!! The teller was kind, and nice unlike Eduardo who was a pompous ass! Threateninmg, and humiliarting me in front of his staff.
He's completely out of control and should be removed from his position.
