Trugreen, lesson learned for prepaying for lawn and mosquitos service . I'm only into my second scheduled time lawn service from Trugreen and it has be rescheduled 3 times, first was suppose to be on 5/5/25, then 5/9/25 and now it is 5/14/25, with no communication. they just don't show up. i called customer service to see what is going on, and they have no answer. i actually had to go to Lowes home improvement to buy fertilizer and weed control. so with the money i saved from prepaying, i used it at Lowes to buy fertilizer/weed control, LOL. So with that said on their service for lawncare, lets move on to mosquitos control. i should have used the company from last year. I believe Trugreen dilutes it way to much to keep the mosquitos at bay for a month, heck i would be happy if it last half way through. I believe i am going to ask for a refund and go else where. i even called and texted the guy that said," call me anytime for problems", guess what, he don't answer nor reply to text. I'm no rocket scientist but i can figure out when i been scammed into believing a bigger company will do a better job, NOT SO. j core read more

Deceitful Treatment Upsell. This review is directed to the Wilmington office Sales Representative Micheal K. Overall, I was very happy with each technician that came out to the house for the yard treatments, each technician was professional, courteous and thorough in performing the required applications. Those guys consistently get 5 stars. I cancelled my service as a result of the Sales Rep (Michael K) trying to falsely upsell us for treatments that were not needed or called out by the technicians. I expect companies to promote additional products, but not lying to me about a "necessary" treatment that he falsely claimed was an identified problem. First time- After a treatment about two months ago, he called (left message) me two days later citing the technician noted aphids on bushes out front. When I replied that the technician only noted (and recorded on his treatment sheet) that I had moles in the side yard. I said there must be a mistake as I also spoke to the technician whom never brought up the aphid issue, maybe you have the wrong address. The sales rep confirmed he had the right address and the aphid issue is correct as the technician would have had to enter the issue in a sperate system, therefore I have an aphid issue. Now suspicious of who this person realy is, and after a check of the bushes up front (no aphids) before I had called him back, I asked if he had my contact info, he did. I asked him to send the technicians documents to me before I consider another treatment. I'd like to see this separate technician document. The documents were never received. I wrote this off as a scammer I spent too much time talking to. A notification (call) was made to the Wilmington office. I moved on. Second time - On Saturday (July 19), My wife notes a car parking at the end of the driveway, male driver sits inside for about 7 minutes then walks up and rings the front door. As my wife went to the backyard to have me address the stranger at the door, he left. He left us a "TruGreen Tree and Shrub Care" yellow sheet in the door noting that we now had cankerworms and fungus (yard, bushes, who knows?). This determination was done without looking at anything in our yard as the house cams showed him only walking up the drive to the door. The sheet was filled out prior to getting out of the car. I immediately called Michael, whose name and phone number was on the sheet, to ask about the problems while we noted he didn't look at anything (other than his feet) as he walked up the driveway. I told him that due to these apparent deceitful attempts to upsell treatments, I've cancelled the Trugreen services. Michael did not even try to convince me of any legitimacy in his "work". Calling TruGreen Customer Service to cancel out the annual service was efficient; I'd give them 5 stars. Michael K, be careful if he contacts you. read more

Two items of note, lost almost 25% of my front yard last summer because of, as branch manager attested, new personnel who didn't recognize brown spot so didn't treat fungus !! Manager came to my home and apologized and said they would make it right in the Spring of 2024. TruGreen visited my yard two weeks ago and applied lime...didn't authorize the service but they charged me $60 and since I had auto pay I let it slide thinking fee would be paid, wrong !! After several collection attempts I asked why the charge was not paid and they informed me that I had asked for lime treatment last January and it had now been added to my service as a standard application in January but could not be paid for by auto pay.....sent $$$$ immediately and received no response from customer service for this issue....WHAT A JOKE !!! They may have a lot of clients but when they can't handle a 2500 square foot zoysia loan, it's time to move on...cancelled service. Do NOT WASTE YOUR $$$$$$ !!!!!! read more

We had a new St. Augustine lawn laid last March 2022. I secured the services of TruGreen to ensure proper care and maintenance of my investment. I specifically mentioned the grass type because it is a high-maintenance lawn and proper care is essential. No problem, they said. Well, look at the lawn one year later. It clearly has a fungus that was not diagnosed by TruGreen. I called several times and they had "specialists" come look at it. One said it needed fertilizing and they did that for "free." Another said it was a sign that the weed killer was working and I just needed to wait it out. Another said it seemed as if an animal was urinating in spots. And just earlier this month, an "expert" came and said it was gray leaf and it would repair itself. As a bonus, they would do a fungus treatment for me at no charge in the fall (2023). I reached out to Cornell Extension, which I should have done earlier but that's why I hired a lawn care service. Anyway, the Extension said it is large patch and prompt treatment is critical. There is extensive damage and repair can hopefully come with proper treatment. Why did TruGreen call and even visit my house with claims of mosquito infestation and never mention the fungus??? I would have gladly paid for the service and have much more respect for this company if they truly paid attention to what they are doing. I won't say more. Just look at the pictures and see if this is the result you want. If so, go with TruGreen. read more

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2nd year of using TruGreen. While some areas of our front lawn improved, overall it results were less than satisfactory. Front, back, side and area by curb are full of weeds (I paid for a year-round total yard care program), I have mole crickets hopping thru my lawn as I mow (I pay for a pest control program), and am getting eaten up by mosquitoes also as I'm out mowing (also, paying for a mosquito control program). Last year, when I had issues (regularly) I called and had them re-do the application, however I don't feel it's my job to continually QA the performance of their people. Very unsatisfied customer. I pay for a service so that I don't have to do it myself. I'm at the point that I'm so frustrated that I have to do it myself because they have really screwed my yard. read more

After two years of continuous service a 1/3 of my lawn is dead after it was suffocated by weeds! I told TruGreen I did not want to pay for services why they worked to correct the problem. I was told they can give me 25% off. After two years of continuous service I expect to have seen better results. I don't know if this is a case of gohsting but I do know the lawn should never been allowed to get to this point (managers words). I tried to work with them but paying 75% of the cost is outrageous when they made mistakes. read more

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I am angry! I've used TruGreen for a couple of years now. I got "OK" at best results on my lawn, but more importantly, they leave the gates open when they leave. This has happened at least 5 times now, but last night was the last time. Our dog is a big boy around 78 pounds and he hates bicycles, joggers, and especially golf carts. He can scare the heck out of people so we invested in a fence to confine him to the back yard. We have two gates. TruGreen techs can't seem to understand that the gate is there for a reason and that they should restore the gate to the state it was in before the tech arrived. read more

If I could give zero stars it still would be generous. How about negative stars. I purchased a shrub and bush service. It was supposed to protect against mites and diseases. It did not.. I had shrubs with 30 years of growth, succumb after a year and a half of service. I had to remove all of the bushes in the front of my house. The technician happened to be finishing the service one day and leaving his little scorecard that begs for you to give him all tens because that's how he bonuses, he happened to catch me in person rather than leaving the service notes. I explain to him the service sucked. All of my bushes were dead. Could you please have someone contact me. The district manager came out a man named Tanner, and asked what I thought would be an equitable solution. We agreed on the refund of the year service. Instead of crediting us, they actually charged us again, and when we called to bring the air to their attention, they said it would be up to 30 days before we would be issued a refund. In the meantime, we did receive a check for the amount of the year's service. They then tried to tell me that check was the reversal of the charge they made. I had to submit my credit card invoices for February and August where I was charged the same amount and then yes I acknowledge that I did receive a check for the refund of the service however to this day and this is been going on since August I still have not had a reversal of the credit, which was processed in error when they thought they were giving me a refund. So essentially, they charged my credit card so they could issue me a check back for it yet never have they refunded the service for the year. This is not the first time I have had issues with this branch, and I even brought it all the way up to a national level and still nothing has been done.. STAY AWAY. THESE PEOPLE ARE CROOKS THAT OFFER A SUB STANDARD SERVICE. read more

I was not satisfied all. I live in a new neighborhood. Sodded Bermuda grass. My lawn was in good shape before I started with them. I started a service with them to maintain the look. After a year, my lawn is in poor shape. The weeds are winning the battle. I called several times for reapplication, but my yard never improved. I finally contacted a "supervisor" to come and give suggestions for my yard. When he arrived, he obviously had somewhere else to go because he was useless. He nodded his head and agreed that I have many weeds and rogue grass growing. He offered no solutions and basically shrugged his shoulders and suggested that I switch providers. I definitely would not recommend Trugreen to my worst enemy. read more

They will keep billing for services and it is impossible to cancel. When I call to cancel the message says that it will be 1-2 hours hold. I waited 3 hours, and then had to go to bed and hung up. There is no way to cancel this. I told them not to spray the back yard. Our dog vomited all over the house the evening of the treatment and weeds died in the back yard, so I know it was sprayed. I need help to cancel this service before they come back!! read more

We were NOT satisfied with this weed control service. When we complained to the manager, he sent our balance owed to a collection agency ($48.95). They did NOTHING to improve our yard after a full year of service. One of their other salesmen came to our door cold-calling the neighborhood trying to sell us on their service and he stated that we had several molds, fungus and diseased bushes. He was astonished to find out we already have our yard under contract with them! I'm sure they made our lawn WORSE! TRUGREEN#5623SUCKS ! read more

I would give zero stars if possible. Sales harassment, pressure tactics, refusal to hear no. After a bad experience in October 2015 with Trugreen sales practices, I decided to use Scotts Lawn Service and had a positive experience. As Trugreen has recently purchased Scotts, I immediately terminated service with the "new" company. Nevertheless, they resumed their harassing sales practices, interrupting my lunch hour to pressure me even though I had terminated services two days prior. Absolutely the worst I have dealt with. read more