The customer service in the company is horrible. Called twice, both times they were rude, and hard to understand. I cancelled my service, they were supposed to send me an email confirming this, in addition to a refund that i yet to receive as promised. The service didnt hold up to their name "TruGreen" as my yard was certainly brown in tons of spots. Would not advise using this company. read more

Lousy company with lousy customer service. I cancel the service and they still keep sending me invoice. read more

I prepaid for one full year. After the year was up, I called to cancel and the young man was rude and overbearing. He insisted I explain exactly why I was canceling service. I hung up. They continued service the following month and left a bill. I called to I inform them I canceled and would not be paying. They repeated the same the following month. They now call me constantly to argue that I need to pay for 2 applications. Shady business I have no idea how to directly message you through Yelp. And calling your customer service is a waste of time. read more

I am changing my Rating from a 1 to a 5 star. After being greatly Disappointed with them someone called me, apologized, and asked to give them one more chance to help fix my lawn. I accepted and all their technicians were very courteous and did a professional job in repairing my lawn over three months. I was very happy. I sold my Mentor home shortly afterwards. read more

Never kept appointments. Ruined my lawn. Killed my tree. Killed my neighbors plants. Have not resolved. Promised to repair. Not done. No follow through. Have called every other day since promised with new promises made. Going on since July. It's October heading into November. It's going to cost me $700 to have what they destroyed repaired. Carmen Napoli made me a promise and has not followed through. Yes they reseeded but lawn still dead in patches. Poor tree died and I want my Japanese maple replaced and a healthy lawn again like he promised. Corporate calls the mentor office, emails them and still not resolved. Promised to be done by end of August beginning of September. I might not have caught year right. I really hope regional takes care of this soon. I'm writing this review because I am at a point I would never recommend using the mentor office. read more

I called for mosquito control service last summer (July 2018). They came out for the first application. After seeing no positive results, I called to cancel after that first visit. Towards the end of the season (September 2018) I get a visit summary letter on my door (completely out of nowhere) that they have been out that day and a charge for a mosquito application on my credit card statement. I immediately called and told them that I cancelled months ago and demanded a refund as I didn't agree to this service application. After what seemed to be forever on this call going back and forth with the representative, they finally reversed the charge. Fast forward to today, April 2019, out of the blue I get an alert on my phone telling me that a technician will be at my home in 3 days for a mosquito control service. What?! The alert came through to my phone, from Trugreen, at 5:15pm. Surprise that I'm getting an alert from this company that I cancelled almost a year ago. I try to call them to find out what's going on and cancel a service that I didn't agree to. Come to find out they close at 5:00pm and won't open again until Monday. The alert says that the technician is going to arrive Monday morning. So apparently someone at Trugreen reactivated my account without my knowledge or agreement after they closed knowing that I would have no way to do anything about it. What scam artists! Terrible company. If I could, I would give zero stars. read more

Terrible customer service, underqualified workers and zero follow up. It is impossible to contact the local branch -- your call will ALWAYS be forwarded to the corporate headquarters in TN where they will appologize and send a msg to the local branch -- that will be ignored. My lawn looks dead. It is embarrassing and TruGreen will take no responsibility for it. Don't believe the "satisfaction guarantee" - completely untrue in my case. read more

I am not an employee but I know a lot of people that work for this company for many many years...this company is horrible to their employees...they pay salary and expect that their workers devote night and day to them...bring work home and do it on their own time...work 16 or more hour days...and when they are up for promotion they have them do the job, send them for training, build the persons hopes and make them think they have the job and then they bring in someone off the street to take the job...this company is horrible. as for the job they do...well lets just say the employees are nice but they couldn't get a bill correct if their life depended on it. read more

horrible customer service-killed my yard and don't want to take responsibility

I'm not one to write reviews often. But when I see a blatant waste of money like I invested in my yard with TruGreen, I feel the need to warn others. I had neighbors informing me that the technicians would park in front of my house during visits, get out, put a TruGreen Treatment stake in my yard and drive away without treating. After a whole summer of treatment my yard looked worse, and when a district manager came to investigate, he even agreed. It was only after this that TruGreen got my weed issue under control, with expense to my yard. The enormous brown patches left behind after two enormous treatments angered me greatly. The only thing more false than their advertisements is their guarantee. No matter how many complaints and how many repeat visits, they never refunded my money. And another warning, these people WILL NEVER stop calling you. I have requested to be taken off their call list, but before I can get the sentence out they hang up on me. I now work with a former sales rep for TruGreen. He gave me the ins-and-outs of their scams. All too true. I got much better results with a $40 bag of fertilizer once a year. TruGreen is a scam and a rip off. read more