Less than transparent business practices though the staff is very competent and friendly. Great even. Also very nice facilities. Ultimately I was happy with the procedures but not in their business practices. And it's not just one thing, one thing I could chalk up to a mis communication. But three?
My first issue. Went through the entire process only to be called months later because I allegedly owed for the initial consult which they apparently do not bill to insurance? Never in the many times spanning months I was there and always speaking with the exit staff to make yet another appointment (more on that later) and to see if I owed, and the times I did owe a balance I paid then and there otherwise they would not schedule another appointment. Never was the fee for my initial appointment mentioned and mind you it took them 4 months at least to complete the process after diagnosis from ultra sounds and procedures that were weekly/biweekly from start to finish. Anyway its certainly odd because how would I even know if I had a vascular issue sans a medical diagnosis on first visit? Why, when I have insurance, would they expect me to pay for that out of pocket or not bill insurance? Its certainly not customary to pay for a non cosmetic diagnosis, I had a legit medical issue, or not bill it to the insurance company. Plus I am pretty sure they said something in their early adverts that initial consults were free so they either need to bill insurance for a medial diagnisis or give free consults as they pushed when they initially opened. Feels scammy.
Second issue is they clearly state verbally they used the left over product to treat cosmetic spider veins on the house. I even clarified it with Jamie Sapp who I saw initially. Well after three months plus of back to back weekly treatments or either ultrasounds, I'm charged around $100.00 for each spider vein session for the part they said was free totaling about $300? That's fine and still a great deal but that is surely not what I was initially told. Also felt off.
My third issue is the estimation of tome they initially told me. Granted I understand that sometimes these things cannot be accurately predicted but it took a good 3 months more than they initially said and once I got started for purposes of insurance coverage I had to keep rolling. It's all fine but had they not under shot it by 2 months it may have influenced the timing as it does require pretty rigorous after care and the treatments must be done pretty consecutively so it's a commitment. Felt a little bait and switch. read more