Second time going to True Dentistry in Summerlin and I will not be going back here again. The manager, Elle, spoke to me over the phone the other day about concerns I had for my $192 charge for a cleaning and a panoramic x-ray. After calling my insurance 2x and confirming that I do not have to pay a deductible, pay for cleaning, nor x-rays, Elle denied what my insurance said and told me that "they didn't know what they were talking about" and that "I did not understand." Angela, the person who cleaned my teeth, was not up front with me about how much fluoride and the laser treatment on the gums would cost. Both times I went she pushed it upon me to get it, even though the Dr never told me I needed it. It is clear that this place discriminates against younger individuals like myself, and will take advantage. They are hungry for sales and do not care about the patients needs.
Elle was condescending, unprofessional, defensive, argumentative, and un-helpful. Even after trying to explain to her countless times what my insurance told me, she continued to tell me they are wrong. I have never been to a dentist office so unprofessional and discriminatory as this one. Elle was only "able" to reduce my $192 charge to a $138 charge, which is still absurd for a cleaning. However, since the fees for laser treatment for the gums and fluoride were not explained properly, and pushed upon me, now I am stuck paying $138. Elle did not rectify the situation, nor did she make it better. Completely unprofessional behavior from a manager-and I hope the owner is aware.
I recently switched to this dentist office because I thought they would be better for me, but they proved me wrong. These people are money hungry and take advantage of younger people. I will not be coming back here again. I advise everyone to be careful going here as well cause they might do the same thing to you. read more
