Wanted to buy some Mags, they told me they were online sale only. I insisted that I was here and…read morethey were in the back why can't I buy them. I was told they would be online for buy by end of day on Monday. Check every day that week and called and they still weren't for sale online by Friday. I asked "why can't I just go in and buy the mags" and they said that's not how it works you have to wait for them to go online. As far as I l know they never listed the mags they probably just sold them in store to someone else. Never met a store that didn't want to sell something.

The store has a fantastic collection of firearms as well as anything you need. Everyone was super…read morenice and very helpful!!

Brought in an old gun I wasn't using anymore and purchased a new one that I would use. They made a…read moreme a fair offer for the old gun and gave me a good price on the new one. They made the whole transaction painless. These guys are friendly, knowledgeable, fair and straight up. Ammo prices are very good too. Would definitely reccommend them.

Stopped in to say hello to the new owner. He was very friendly, had a good selection of new and…read moreused firearms. Offered me help in getting some ammo I saw online sent to his store at a very reasonable price to me.I have told friends to stop by to see him and welcome him to the shooting community. Look forward to doing more businees with him in the future.

I have done business with mike for 25 plus years. He is as honest as the day is long.Fair prices…read moregreat service.You can't go wrong stop in for a visit become a customer for life,Its that simple.

Have been a customer for years. Mike the owner is honest…read moreand his prices on firearms and ammo are reasonable. Welcome to browse as long as you like. No pressure sales approach. During the pandemic there was no price gouging like most stores.

Russ and Mellissa are great. They made sure I was getting what I truly wanted and genuinely cared…read moreabout what I was looking for and at a reasonable price. Great customer service. Will be back.

From the owner: R&M Gun Vault sells new and used firearms, ammunition and accessories. We buy guns too. Bring in…read moreyour old favorites. Cash paid on the spot! We also offer the Basic Firearm Safety Class & Live Fire Training needed to obtain your License to Carry (LTC) or FID.

Mike was very helpful finding my first Hand gun for me. The Smith and Wesson .380 EZ was just what…read moreI needed. I'm a senior citizen and needed home protection and peace of mind. Thank you

Absolutely disgusting experience with this place! At first I had high hopes because this is also…read morethe place where I took my test to get my LTC. Seemed friendly enough and decent retail section. I went back to get my first firearm and my application came back and they said they had to put a four-day hold before I could purchase the firearm. They tried to insist that I give them the money and purchase the firearm and just wait for the hold to be lifted and I refused. So I left. Went back yesterday to try to get my first firearm and went through the whole process again and this time they insisted I buy the firearm first and then sent my application through just for it to come back denied again! I immediately asked for my refund back because I'm not giving you money for something that I cannot take home with me. He handed me and appeals form and said go file an appeal and when you find out why you were denied then you can come back and we can just finish the process and you can have your firearm. I told him three times that I wanted a refund right then and there and he gave me three different reasons why it was in my best interest to just keep the purchase as is and continue with the appeals process. Then I get home and try to start the appeals process on the website for the FBI and was told that I had to obtain fingerprint cards and send them to the FBI and wait for them to be processed and then they sent me to another web page asking me for a fee to pay for processing etc etc etc. Well I completely got lost and ask them if they would help me with the appeals process and I called my local police department to ask if one of the clerks in the clerk's office could help me and they all said no. The website also told me that the appeals process could take months! Furious and disgusted at this point I went back in the following day to get a full refund and the same guy that waited on me the day before, Zack, insisted that he could not give me my refund back today because the two ladies that work in the office were no call no shows and never showed up for work. I said well there has to be a manager on duty or somebody that can process my refund. He still refused to give me my refund claiming he would take care of me next Tuesday. I told him that's not the law and that he has to give me my refund now. When he saw that I was getting upset he told me to shut up and that all of a sudden magically the lady that was a no call no show for work that day all the sudden appeared and told her to go cut me a check for my refund! I told him I paid cash and I expected cash in return. He refused to give me cash and eventually after several minutes appeared with a check and nodded for me to start walking outside with him. And as we exited the front door he told me to get out of his establishment and don't ever step foot on his effing property again. So I left. And as I was leaving he thought he was going to start lecturing me about how he was right and I was in the wrong. I did not stop to listen I walked away. Absolutely unprofessional and disgusting behavior and I believe it's a scam on their behalf to get people to give them their money and not give them anything in return.

Great spot and good dude who runs the place . Would recommend checking them out if you're around.read more

Nice people, very knowledgeable and answer all questions…read more Good prices too. They have a lot of merchandise inside and can get what you want if they don't have it in stock.

S&W Performance Center purposely insulates itself from reviews for good reason. They contracted to…read morereplace a barrel on a Revolver for me and do a Combat Master Package on it. After 22 weeks of having my gun, they send a letter claiming they have NO barrel to pit on it... THE WHOLE REASON I SENT IT IN. My discontent fell on deaf ears and cold hearts. They just didn't care and made that very clear. After charging me for thelsewhere! work, they then kept it another 10 weeks before returning it to me. They are so arrogant that they find piss poor service and crappy attitude acceptable. Now I know why they intentionally shield themselves from customer reviews. If you need custom work... take your business elswhere!

Email reply to factory tour:…read more We would like to thank you for your e-mail and for contacting Smith & Wesson / Thompson Center. I am sorry we no longer allow factory tours. Due to the nature of our business Smith & Wesson does not offer factory tours to the public.

Dennis the owner is an absolutely amazing person very knowledgeable helpful and very kind always…read morehave a great time when I go there and he has great prices offers layaway for when you don't have they money right away... highly highly recommend this gun store and Dennis thank you for being the amazing person you are!

As a soon to be, first time gun owner, I cannot say enough about Pinnacle Firearms. Should have…read moregone there first. Everyone was friendly from the minute I walked in and Customer Service throughout my visit was exceptional! Dennis, the owner introduced himself and Israel could not have done more for me. He answered all my questions and concerns without condescension. He explained the services they provide and he took the time to show me pistols that I was interested in and some education as well. There was no steering me towards any one product and no pressure at all to commit. I left feeling empowered and will definitely be going back to purchase my first firearm from Pinnacle. Thank You!

Guardian is not a gunshot that has a "gunsmith". It's a gunsmith the sells a few guns and parts…read more The gunsmith is full service, and Eric does quality work. It's frankly a game changer for me, having someone like Eric who i can discuss and debate gun customization ideas around and can execute those ideas. The only negative is that it now makes those ideas very easy to execute, and that can get expensive. If you live in Bergen or Rockland counties he is the man.

10/10 experience getting guardian gun works to do some stock and barrel cerakoting. The work came…read moreout exceptional.