Ok... Three months in - Here's the honest review: I would do business with this company again. Got a Great Deal on exactly the car I wanted.. Super Clean .. and in great shape. Registration was done in a timely manner.. and when it came back from the dealership, there was a actually a check enclosed for the overage.. which I knew about .. but hadn't thought about again until it arrived. So major thumbs up for the honesty. Problems: I was told that a minor issue with something on the vehicle would be replaced by the time I went to pick it up. It was not. I know what we agreed to, and 'just testing it and finding no problems' was not the agreement. Secondly.. I know for a fact that I did not get copies of all the paperwork I signed. I know this because I took photos of the most important ones and they were not included. (When this is your business... when this is "What you do", this can't be an oversight. So take that any way you like.) Overall, however.. I was Very pleased with the vehicle.. and the price was more than fair. Also very pleased with the timely fashion in which they were able to facilitate registration. read more

Pressured me into giving a $1,000 deposit on a vehicle that wasn't there yet. It shows up A week late all dented up. They refunded money but lied about the car. How can they sell something they've never seen before? They lie about the vehicles. Shame on them read more

Update!!! I had a very bad experience with Tropical Auto Sales, specifically dealing with the manager Tommy. I purchased a truck from them and almost immediately ran into serious problems that were never disclosed. About one hour into driving the truck after purchase, it threw a warning light. After further inspection, I found the truck is leaking oil and coolant, and the brake master cylinder is also leaking, which is a major safety issue. On top of that, the 4x4 does not work at all, even though it was sold to me as a working 4x4. I was also told the 5th wheel equipment would be included, which turned out to be false -- it was not there. When I raised these concerns, instead of taking responsibility, Tommy wanted me to drive the truck three hours to a random mechanic of his choosing to "try" to get it fixed, despite the truck already having multiple mechanical and safety issues. To make things worse, the salesman Sebastian completely ignored me when I texted him voicing my concerns. This is the same person who was texting and calling me every day to push the sale. Once the deal was done, communication stopped entirely. I eventually had to call his number, only to be hung up on. Charges a recondition fee (2,000) for it to be looked at by a mechanic and repaired, just to tell me it never went to one LMAO Not mad about the lies and truck stuck in my driveway pissing itself, mad at the fact he's telling me if it was him, he wouldn't go back to the dealership he bought the truck from.... he would take responsibility for the stuff he was lied to about. Overall, this dealership was dishonest about the condition of the vehicle and showed extremely poor customer service after the sale. I regret buying from Tropical Auto Sales and would not recommend them to anyone EVER!!! Looking the at reviews now I guess I'm not the only one. UPDATE Got the truck back from Dodge. The truck was tuned to ignore the EGR system (which, by the way, is illegal, a felony, to be exact) just to reveal that the truck has defective parts . A+ for transparency with your customers, Tommy and Sebastian. "Truck has no accident," which was proven to be a lie. The entire cab was hit on the driver-side front, shifting the whole cab to the left. "Running and driving, no issues" meanwhile it leaked all the oil and coolant on the first drive. Broken 4x4, and the list goes on, trust me: water pump, ball joints, the whole nine yards. "Truck comes with 5th-wheel package ready to tow" would be great if y'all hadn't actually removed the 5th-wheel package. (That part is on me for not fully checking, because I trusted you guys to be honest.) So not only did y'all hang up the phone when I called about the issues and ignore my texts, but Tommy hit me with the classic "you bought the truck, it's your problem" . He even reassured me the truck was perfect because it was owned by his mechanic friend... probably the same one who supposedly inspected it to justify a reconditioning fee. Which, by the way, he later admitted on the phone it never even went through even though you told me it did before I signed the papers?? read more

Bought a 2016 malibu about 30 days ago the sales department were professional, but they started over sale this car. unknown to my knowledge a offer was given to pay off the early through a third party, a warrant that could not service the vehicle because of the mileage. I have major oil leak that is very embarrassing and this on my dime , I've taken this vehicle back three times to be repaired and what they done was by time wasting my time. I would never recommend this dealership to any one Beware of Predatory dealers who want your money any way they can get it. read more

Tropical Auto Sales - 2016 Malibu. 1.5 turbo - Car Dealers Near Me - North Palm Beach, Florida

These people will treat you friendly only to get you to sign on a deal, and then act unprofessional when confronted about an issue with a car. They charge a $3,000 "reconditioning" fee only to have their designated midas auto repair shop glance over major oil leaks and completely worn out brake pads. Ive had to spend over $3,000 just to repair everything that was wrong with the car when i bought it (rotors, suspension, engine mounts, timing cover leaks, you name it). These people are liars so if you're purchasing a car here get it inspected at a shop you already know and trust before you sign for it, there is most likely something thats going to be hidden from you and they do not repair everything thats wrong with the car like they had promised me. You can bet on me going somewhere else for my next used car purchase! read more

Tropical Auto Sales - Car Dealers Near Me - North Palm Beach, Florida

Drew and the crew were amazing. I had a wonderful experience purchasing my car from Tropical Auto Sales! The team was professional, friendly, and made the entire process smooth and stress-free. They went above and beyond to ensure I got the perfect vehicle at a great price. Highly recommend them to anyone looking for a hassle-free car-buying experience read more

My car buying experience here was amazing. Billy Martin went above and beyond to make sure I walked out of here with a car. Every other dealership I went to wanted a ridiculous down payment and absurd interest, not here. They worked with me and helped me get a great deal that I felt good about. They treated me like family aI will definitely do business again in the future read more

Tropical Auto Sales - Car Dealers Near Me - North Palm Beach, Florida

Would not buy another car from this dealer.They will charge you 2000 dealer fee and they don't even inspect there vehicles before they sell it. I spent 2k in repairs. car had no brakes ,engine suspension,and differential problems. read more

This dealer is a scam. Sebastian from this dealer called me because of a post on "Cargurus," asked me the price, said he thought it was fine, and offered me less than half the quote. It's disrespectful to waste our time. read more

RUN RUN RUN RUN RUN RUN RUN RUN RUN RUN RUN RUN RUN RUN RUN RUN RUN RUN RUN RUN - A couple months ago, I bought a car from this place, then weeks later I found out that the car had oversize tires because they kept being messed up. Imagine the car should take a 16-size tire, they put size 19-size. The worst thing is when the car was overheating because the coolant reservoir has been leaked, which they probably patched. Between 15-30 minutes, I put 3 gallons of coolant to drive 2 miles. I called them to see if they can get that checked out, but instead they hung on me because of I was frustrated about the situation. When I was trying to press on the issue, the supposedly RUDE ASS owner told me that it's my car now to get it fixed while they had sweet talks when during the purchase. So, I decided to stop by the to address the issue, but again the SHAMELESS OWNER did not want to hear me out, until I had to leave. I'll get this addressed with the City Commissioner because I am not the only one complaining about this kind of bad business. DO NOT BUY FROM THEM, THEY ARE HORRIBLE! RUN RUN RUN RUN! read more

I purchased a vehicle from this company after a few days I was already having problems after taking it to a mechanic, I found out that the vehicle has a number of serious issues that were never disclosed. It's clear that the vehicle was misrepresented to me, and I feel completely scammed. After researching, I found many other reviews from people with the same experience, where they were sold cars with hidden problems, despite the vehicles being marketed as "perfect." This seems to be a common issue with this dealership. I highly recommend doing your due diligence and having any vehicle you're considering fully inspected by a trusted mechanic before buying from this lot. I would advise staying away from this dealership to avoid the headache and financial loss I've experienced. read more

If I could give 0 I would absolute worst company I've ever dealt with they will play you and screw you over as much as they can they're straight slime there I 100% would not recommend anyone to give them there business they play nice but are the worst people I've ever dealt with they should be shut down for how they treat people makes me want to throw up for how they act I specifically dealt with Tom and Stephen they went to sell me a Lexus ct200h I told them I didn't want it if the hybrid battery was shot because the car had high mileage they told me they had it tested and good which was false information because the hybrid system came on 2 weeks after I bought the car and after going back and forth with them saying they were going to hell they scraped up a couple hundred for over a thousand dollar fix the whole company is scum and deserve to be shut down I hope for your sake you do not choose this place to purchase a vehicle they don't deserve it and you don't deserve there GOD AWFUL buisness I would read the negative reviews first and they all have the same problem and justify eachother to prove the truth about this company once they sell you your car they will do everything to make sure they don't help you with any problems you have they'll practically ignore you PLEASE PLEASE PLEASE DO NOT BUY FROM THIS COMPANY SAVE YOURSELF THE HASSLE FROM THIS PATHETIC COMPANY read more

I purchased my second car from Tropical Auto Sales a 2011 jeep wrangler from Marvin. Great experience. read more

Tropical Auto Sales - Car Dealers Near Me - North Palm Beach, Florida

I initially wrote a review on this dealership and within minutes of posting it the manager Tommy called my phone wanting to rectify the situation. He gave me his word he would fix everything if i was willing to take the post down, trying to be fair about it i told him sure i will take it down n i did. Unfortunately for me Tommy did not really care much about honoring his words, therefore i am reposting my original review. Below is my original review. - Came here on monday 04/24/2023 on my bday nonetheless long story short i bought the car. A 2013 ford explorer. Didnt get to see the car till today, thursday 04/27/23. I live about an hour and some change from this dealership. The first day they told me its in da shop getting worked on and will be ready tomorrow. I come in the next day just to be told its still not ready. Overall not a good experience at all, the most insulting part about this whole ordeal was that when i FINALLY! got to see the vehicle i purchased they didnt bother to clean it, not even a little bit and there was ants in the back seat which i pointed out to a gentleman named marvin who was giving me the keys and marvin simply looked and said nothing and continued peeling the sales paper off the back window. Also a bee was hanging out in the front which probably would not have happened had they atleast wiped down the dashboard at the very least. Not wanting to wait any more days and take that long drive i just took the car and as i write this im bombing it for ants and any other insects that may be lingering. read more

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They do not inspect their vehicles before they sell them leaving you with a blown engine

So thankful we came across this dealership. Got a great deal on a great car-and the service was impeccable. call Ashley today! she will hook you up! Thank you all for such a smooth transaction. Wonderful! read more

these people are the scum of all scum. they sold a truck to me with sever hidden structure damage. 2018 f150 larriet sport and was offered $1000 for trade in on a vehicle I paid 35k for. DONOT do business with these crooks. read more

If your interested in buying a car thats a lemon, from a dealship of crooks this is your place. Purchased a Mercedes with transmission problems, headrest fell apart and water entered vehicle during rain storms. $3000 deposit not returned and this dealership was unconcered. Dont buy a car here ever !!! read more

I bought a Ford F-150 King ranch EcoBoost 2013 from this dealer, since day one that I purchased this vehicle it's been in the mechanic shop more times than I can count. I have literally paid over $8,000 in mechanic work that could have gone to paying off the truck. In fact, the day I drove the truck off the lot it turned off on me on I-95, the back up camera stopped working and so did the sunroof. I took the truck back and they had their mechanic fix it but it still gave me problems, the sunroof was never fixed and since then it's been one thing after another failing on the truck. Do not buy from this place, they say they inspect the cars but they don't they just want to take your money. read more

Michael Ainsworth was my sales person and did a fantastic job. He has gone above and beyond in helping me purchase a truck for my military son. I would highly recommend him in the future when looking for a used vehicle! read more

Do Not Buy A Car Here!!!!!!!!!! Both my neighbor and I with in 6 -8months of owning the cars have engine failure and the other the transmission failed.... Please run away from here for the love of god.... Don't make our mistakes and many others. This place has been reported several times now for scamming people... again DON'T SHOP HERE!!!!!! read more

Just like some others have said they add additional hidden fees throughout the whole process and if you question them at all they get EXTREMELY rude. the finance guy told me i can't afford to get a car because i said i would not accept 12% APR, when my current car was worth way more than the one i was trying to buy. he also asked why i even came in if i wasn't going to buy the car at their rate. also all the cars on the lot are dirty as hell and scratched they should get a better cleaning service to sell their cars at the ridiculous interests that they do. such a horrible experience BUT bill was pretty nice. read more

I recently bought a vehicle Marvin was my sales man and he was EXCELLENT! I HAVE bought plenty of cars in my life and can honestly say this was one of my best experiences if not the best , I bought the car as is and Marvin kept his word and had his mechanic fix a few issues I had w the vehicle- If ur looking for a car Marvin at tropical auto in west palm is your man! read more

They sell faulty cars and jack up the interest rates, so you end up paying $20k for a car that's not even worth $10k. Con artists

I couldn't be more pleased with my whole experience. These guys were friendly and honest. They made the process simple and most importantly they gave me a great deal. Huge thank you to Anthony Lauria for being such a pleasure to work with and his overall professionalism throughout the whole process. He was very kind and helpful, unlike many of the other dealerships that I visited. I was very impressed with the service and will definitely be recommending to others! read more

Once more again taking the opportunity to check back in with everyone updates on the no good vehicle that I purchased from tropical autos. Took the time to read over reviews that were already on here tires and rotors and brakes were true my tires were great but brakes and rotors were bad. Here it is August 14th 20/20 I've always purchase my vehicles from large Lots this is my first time ever purchasing a vehicle from such a small lot I do not know how these people remained in business is long. Possibilities not every vehicle from this place is going to be bad just like any other place but when they know their vehicles are bad this is not something they try to disclose to you you know there's something wrong I figured you take care of it don't hide it I sold my car to these guys there was nothing to hide everything was hidden on my vehicle was sold to me. I remember when getting my vehicle my engine light came on over and over and over I was told by tropical Autos that more than likely it is just a simple dummy light turned out to be a lie. To this day I drive a vehicle that is turning different colors I drive a vehicle that also leaks that has rust now I drive a vehicle with electrical issues. Are urge each and every one of you to please pay attention when purchasing a vehicle from tropical autos I've made it my goal to make sure that everyone I know knows what I'm dealing with since the day I began having problems I have a total of 592 people that I've had the opportunity of looking at my vehicle and me explaining everything to them explain to them this is why you do not buy a vehicle from Tropical Auto it's so that they're all on the same page. People that see my vehicle and I tell them what's going on find it hard to believe that a lot that has been around this long try something this crazy with people most people on here that write their reviews that are very angry can only voice their opinion through this I take action I will continue taking action Non-Stop. I find you to be a very dangerous fraudulent car lot any place that sells vehicles that was solid vehicle to someone needing brakes rotors are considered very dangerous I mean when I purchased the vehicle within 500 miles I needed brakes rotors. As I said most people on here can only voice their opinions me I create action with them I will continue my goal and making sure that everyone is aware of this car lot people that don't even live here or where of this lot now all the way from Miami to Sebastian Florida I'm taking the opportunity to do videos showing all of the things the tropical Autos skipped out on vehicle. Tropical autos you are thieves down to the cars you sell to the warranties you may have been in business for quite some time but as time goes business was slow down I guarantee you that. Welcome to today's world tropical autos meteor is power and power is knowledge it is important to keep all people informed so that nobody else continues to be misled ripped off buy this car lot. I'm not an angry customer I'm more of a shocked customer disappointed I did not expect something like this from a lot that claims that they've been around this long very very very disappointed and I don't want anyone else to go through these kind of issues it's expensive hurtful stressful and sad read more

Don't buy here. SERIOUSLY! My 7500$ car needed 9000$ in repair/replacement fees. Transmission died in 47 miles amongst other items.

this is a horrible used car dealer please read not only do they add all kinds of fees in the contract u must read please read ur contract they add they own additional fees hidden in there then when u notice and dont want to sign they get very nasty dont wanna give u downpayment back n then try to charge u for air go somewhere else horrible !!!!!!! read more

I had a fabulous experience at Tropical Auto Sales buying my daughter's first car. It's hard to know where to start in describing all the things that General Manager Anthony Lauria and salesman Tommy (last name?) did right. First of all, it was no pressure -- just thoughtful, kind consideration of what would be the best for our daughter. Anthony, who's Italian, said he would treat us just like family, helping out our daughter as if she were his own daughter. And he did. We came in to look at a beautiful Subaru Legacy. Anthony and Tommy got the car ready for us to test drive, but Anthony first spent time talking to us about what our needs were and what we liked. He then suggested we might also want to consider the beautiful and very safe Mazda CX-5, a highly rated SUV. (I do all my research on Consumer Reports and Edmunds.com, and this vehicle is very highly rated.) My daughter drove both cars with Tommy -- he was a HOOT with all his joking and his iconic "Hee-HAW" laugh. She ended up falling in love with the Mazda, and that's what we bought. Anthony recommended -- but didn't pressure us -- that we buy a warranty for the vehicle to give us peace of mind in case something in the car breaks or we need roadside assistance, so we bought that as well. It seemed like such a good idea that I bought one for my new 2016 Toyota Camry hybrid as well! Anthony and Tommy are nice and funny -- I don't know when I've laughed so much. Our shopping experience was just wonderful. At the end of all the paperwork, we were trying to figure out when my husband could come up to help bring the car home (my daughter isn't getting her license until later this week). It looked like we wouldn't be able to pick up the car until Sunday or Monday. That is until Anthony and Tommy agreed to drive the Mazda home FOR US. A 20-minute drive out of their way (40 minutes round-trip). I love these guys!! P.S. Tommy even said that I could join into the dealership's "Biggest Loser" contest this spring... so this deal may also lead to my losing some extra pounds! read more

My company has purchased three vehicles from tropical. And at least three of my employees have bought vehicles from tropical. Everyone is been happy. We had to speak continue purchasing vehicles. read more

I am thrilled with this dealership. I had the pleasure of meeting Frank and Andy, who were the ones that helped me. I was looking to trade in my car and buy a Ford Focus ST, however, I had no idea how to drive a manual car. Andy was so gracious to put off leaving work on time and staying late to take me to a parking lot where I could learn to drive manual and Frank was the one who helped me put together numbers and seal the deal. Not only did they put a lot of time in while I was there but Frank took a call over the weekend just to make sure I got the information I needed before I bought the car. By the end of it I was not only excited about my new car but was ready to recommend tropical auto to anyone needing a car. They don't put pressure on you and are great at making sure you get what you are looking for. Give them a call if you are looking to get a car! read more

I would not recommend purchasing from this dealer. I am not a car person, so I know little about cars which makes it is easy to take advantage of me. I purchased a car for myself from Tropical when my prior car died. I did not notice that the tires were nearly bald until I drove to Memphis to see my daughter and was skidding all over the place. When I called Tropical and said there was an issue with the tires not only being treadless but the threads under the rubber were actually exposed, they assured me the tires had met inspection requirements when I bought it. I would have thought I should be able to purchase a car and get more than 1000 miles on it before having to buy 4 new tires. Unfortunately, my son also purchased a car (VW) from Tropical before this issue arose. It has been a couple of years since it was purchased, and we have just found out that the ENGINE of the car is not the right engine and had been replaced before we purchased it. At the time of purchase, the carfax noted a couple of rear end fender benders, but said nothing about engine issues. When the "check engine" light went on within 5 minutes after purchasing the car, we returned to Tropical, they said there was a recall on the air injection system programming and had us take it to some repair shop. The repair shop reported that they had done the update, but there was a short in the light and it was still on and not sure why. Jump forward a year or so and a sensor in the engine needs to be replaced and a couple of service/electronics needed updating due to another recall. This time I took it to the VW dealer. They tell me the updates can't be done because it turns out the engine is not the original engine, and Tropical never bothered to disclose it. The ENGINE had been replaced!! (Wish I could remember the repair place because they obviously were not able to do the update either and lied to us on behalf of Tropical. Although they were not legally required to report the replacement engine in the car, the car was only a 2 year old used car when we bought it and it never occurred to me to directly ask whether the car had its original motor since carfax didn't note anything. I would like to think an honest and fair dealer would disclose something like that! My recommendation is that this dealership will not deal with you in an upfront, direct, and honest manner, rather they are only looking to make a buck at the expense of their customers. read more

I recently helped a family member purchase a vehicle, and we had a great experience at Tropical Auto Sales. Frank V. in sales, and G.M. Andy K., wasted no time in getting us the vehicle we wanted, at a price that was lower than we thought possible, and with full disclosure and information on the specific vehicle's history! They took care of everything, and did it quicker than I have ever seen anyone do it. I have bought several cars in my life time - I've never had a more pleasant experience than this one. I'll be going back to Tropical Auto. Thanks! read more

Tropical Auto Sales is a great place to buy a car. We needed to buy a car immediately. Our salesman, Anthony, showed us a few vehicles. He was very, personable, as well as knowledgeable. He immediately made us comfortable. We bought a great vehicle there. I would definitely recommend going there for your next vehicle. read more

Great team ! They had the exact car I wanted. Thanks Steve for getting me the best price around. I have recommended this dealership to friends and family read more

Awful customer service. Rude and unattentive. They sell cars with salvage/rebuilt titles and WON'T TELL YOU. When I asked questions, they told me to "lose my effin attitude." 0/5 stars. read more

This dealership broke my teen daughter's heart with her first car purchase. After saving the down payment of $3000 on her own, she was given a Lemon, a car with an undocumented accident, which appeared after my daughter drove it for a few days. They want her to pay $800 to fix a car that we had towed back to them and they had to fix the breaks, change a few tires, over several days. The car was always brought to Tilden Brakes, on Northlake Blvd., Palm Beach Gardens, Florida. They have a relationship with the dealership. :/ read more

Sold us a car that needed $600 worth of repairs that my mechanic said was due to prior faulty repair work. They also put in the paperwork for our registration and held it hostage because I owed them $1.97! Stay away from this place! read more

Excellent from beginning to end. Great buying experience.

Great experience. Friendly sales people. Excellent customer service. Very helpful and attentive. Great experience from beginning to end. They answered every question and provided great deal on your trade. I would recommend them to my friends and family. read more