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    Tropic Supply

    5.0 (1 review)

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    1 year ago

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    Berne Appliance Repair

    Berne Appliance Repair

    4.3
    (293 reviews)
    5.2 mi
    Locally owned & operated
    7 years in business

    Dryer went out on a Friday morning. By Saturday afternoon Berne had a tech out. Jayla was very…read morefriendly in taking my appointment. They kept me updated with texts and when to expect my technician. It took Aleksei (our tech) about 10 minutes to pull dryer apart, diagnose problems and offer a fair estimate. The work took about 35 minutes and he had all necessary parts. He also cleaned out dryer from top to bottom. My dryer has NEVER sounded so quiet and smooth. Aleksei was friendly, worked efficiently and left our home clean. I would definitely call them again for any urgent needs.

    I've used them multiple times. The first couple of times they were great, especially Nikita, but…read morethe last two times I had a terrible experience, mostly centered around communication and payment. The challenges were primarily in two areas: 1. Shipment Delays (a) The parts they ordered were supposed to arrive in 3-5 business days, but they actually arrived after 10 business days. (b) During that time, I had to call multiple times to ask for an update. (c) Every time I called, it took 10-15 minutes for them to find the right account. (d) The updates were usually inconsistent: they either didn't know when parts would arrive or claimed they would arrive tomorrow, which was never the case. 2. Payment and Notifications (a) I had challenges with payments not going through, which further delayed the ordering of parts. (b) They continue to send me notifications about outstanding payments, despite the fact that I already paid those invoices and confirmed with them that the payment was received. (c) I have asked them multiple times to stop sending these notifications, but I am still receiving them. Overall, I had to call them six or seven times for each repair service request in the last two instances. It was a significant burden on my time just to get the requests resolved.

    Photos
    Surface element repaired by soldering thermador repair
    Surface element repaired by soldering thermador repair
    Range hood and ventilation installation
    Range hood and ventilation installation
    Berne Appliance Repair

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    Tropic Supply - appliances - Updated July 2026

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