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    Trophy Storage

    3.0 (2 reviews)
    Closed 7:00 am - 6:00 pm

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    Services - Trophy Storage

    Truck rental

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    8 months ago

    Very friendly and helpful personal, reasonable rates and good location, close to highway

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    6 years ago

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    Budget Truck Rental

    Budget Truck Rental

    1.0
    (1 review)

    Shame on you Budget, you should be embarrassed. There's and…read moreimplied trust when renting a vehicle that it is mechanically sound, clean and able to safely make the journey. Budget failed on all three. I rented a cargo van that was to go from New Hampshire to Texas. Exterior - the van was in terrible condition with numerous dents and side panels missing. No way to check all of them off so I took a video of the damage. The tires were borderline at best. No other vans available so I was stuck with it, it doesn't have to be pretty, just safe and able to make the trip. Interior - filthy, empty water bottles in the back, French fries, sugar packets scattered about. Obviously, this had not been cleaned. Again, nothing else available, I guess I'll clean it, especially the steering wheel which was gross to the touch. A dozen moving blankets were reserved but none available, The owner said I could go into his shed, there may be 2 or 3 blankets I could take. Again, dirty. Off I went to drive 20 miles to my loading spot, along the way a very suspect noise in the rear of the van. I'm not a mechanic but this noise was obvious and clearly an issue. When I got where I was going, I called customer service, they were useless, said I had to go through the renting site. Call the renting site, again, useless, said all he does is provide the van, (he clearly didn't clean it or even look at it. Didn't leave his little shed once) "I'm just a small businessman; I don't work for Budget call roadside assistance." So I did, a mechanic will be out within 2 hours to look at it they said. They were to contact me with an ETA shortly. After about 1 1/2 hours of silence I called them back. They offered some excuse and said they are trying to find someone. A few minutes later I get a text saying the third party tech was on his way. I responded and asked the tech if he could call me. Wade immediately called and I explained what the issue was. He was able to quickly diagnose the potential issue and said he was going to arrange a replacement, by this time it was late in the day Friday and it wouldn't be until the next morning. I was fine with that. Throughout this entire debacle Wade was the one positive experience. He was competent and did what he said he was going to do, followed up, and he cared (which was a first with any Budget contact). Thank you Wade! At about 11pm that evening I got a phone call from Budget, saying the tech is looking at the van, was unable to discern anything from the exterior walk around and wanted to know where the key was. I looked outside; there was no one there. The caller verified the street address, which was correct but indicated MAINE not Massachusetts! I explained that everything was in process and wherever this person supposedly was they wasted their time and more of mine. But seriously what are chances of the exact address in a different state with a budget cargo van parked outside? There was never anybody. Next day the working van was dropped off and exchanged while I was out. This van actually worked and had decent tires. But again, needed a cleaning although not as bad as the first one. I can say when I dropped it off in Texas it was much cleaner than when I picked it up. So, yes, shame on you Budget for providing a substandard and potentially unsafe vehicle to a customer that was driving your product 2,000 miles. I had another truck scheduled for August, but as you can easily understand, I cancelled it. NEVER again will I rent anything from Budget, never.

    U-Save Car & Truck Rental

    U-Save Car & Truck Rental

    2.8
    (9 reviews)

    I rented a car from U-Save a few weeks ago. I told them I was looking for a car at a certain price…read more(my insurance company pays for rentals). They called me when they got one and trusting as I am I signed the contract. I picked the car up at a mechanic and the lady from U-Save told me I could just leave the car with the mechanic when I picked up my car. She said I didn't have to do anything else. I rented the car on Monday and returned it on Wednesday. 2 weeks later I got a bill for 5 days rental not the 3 that I had it and the car I was given was double the price I asked for. So I ended up having to pay over $115 for a car that should have been free for me. Read their contracts very careful when you sign and return the car to them yourself and make sure they right down the exact numbers of days you rented the car for before you sign for the return.

    DO NOT RENT FROM THIS COMPANY! TERRIBLE CUSTOMER SERVICE AND UNFAIR BUSINESS PRACTICES!! Rented a…read more15 passenger van at the recommendation of a nonprofit that was hosting a National Rally in Washington, DC from them 10/2/15 - 10/5/15 . They did not honor the group rate that the nonprofit had in place. At the time that I called to inquire about making a reservation, I explained in detailed what I needed the vehicle for and that I would be traveling with 13 people Friday through Monday. The woman I spoke to had indicated to me that they would be able to serve our needs and so I went ahead with making the reservation. I gave them our Nonprofit Corporate Credit Card to secure the vehicle. They immediately charged the card $100.00 at the time of the reservation. When I received notification of the charge I called them to inquire about it and what would happen to the money if I had a need to change or cancel the reservation. The female rep that works there indicated that the charge would be non-refundable if we decided to go with another company. I called back a few days later because I received a copy of the reservation with the total charges that did not match what I was originally quoted. I spoke to the location manager and he indicated to me that he would waive the additional driver fees ($30) to offset the expense due to the misquoted amount at the time of the reservation. When I arrived to pick up the vehicle this same female customer service rep., looked up the reservation and said that I had reserved a 12 passenger vehicle. I immediately responded that I did not reserve a 12 passenger vehicle and that I had made the reservation with her for a 15 passenger and she was acting as if I was bothering her when she reviewed her system and said, "well I don't know what to tell you because your reservation is for a 12 passenger van." I immediately started to get upset because we were leaving that night with 13 people. I requested that she ask for the manager and she said that he had already left but that she would change the reservation to reflect a 15 passenger. We then had to go over the insurance for the additional drivers and I had to add one of the additional drivers to my personal policy in order to have him listed. In the meantime, she took other customers in between finishing the transaction for the rental with me. This process took almost 2 hours and at no time from the time that I made the initial reservation, to the several follow up calls, or at the time that I was there to pick up the vehicle did she ever go over the contract or the drop off time. In fact, I did not leave their location until closing time and when she presented the contract to me, she only ever indicated that I needed to initial the additional insurance coverage waiver and sign the bottom. The van we received was FILTHY! Stained seats and floors and smelled like dirty feet! The brakes were bad and the driver's side windshield wiper did not work properly. Like I said, they were closing at the time we were presented the vehicle and the process of completing the rental transaction took 2 hours, so I did not have any other alternative but to take the vehicle at that time. They also charged me in full for the rental usage before I ever left their parking lot. Unheard of in Car Rentals! On the day of our return, I called to ask where the key drop was because we were not going to make it back to Lowell, MA by the time they closed. This same female customer service representative lied to me and stated that they did not have a key drop and that if I didn't have the vehicle back by 4:30 that they were going to charge me another full day of rental. When I argued that that was unacceptable she stated that was too bad because it was in my contract. I responded stating that I had explained to her in detail what I needed the vehicle for and for how long and that there would have never been a contract if she had disclosed this information to me at the time of my initial inquiry on securing a rental with them. She then became rude with me, indicated that my card would be charged again anyway and hung up in my face. I then called their Corporate Office to file a complaint and the woman there was also rude, refused to put me through to a manager and proceeded to hang up in my face. I then called back to the Lowell Location and asked to speak to the manager and was advised that the Manager would be out until Friday, but that they would be charging my card this morning. I asked for their Corporate Complaint Department phone number and she hung up in my face again! When I called back they did not answer the phones. So as it stood, here I have a $30k van that I am trying to return and they are all hanging up in my face after we spent $600.00 at their company, and no way of returning the keys, so I had to call the police to document what was happening. DO NOT RENT FROM THIS COMPANY!

    Trophy Storage - selfstorage - Updated August 2026

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