Don't waste your time with Kurt and his team... they are criminals after the insurance was paid and…read moremy lender approved it. Kurt went back into my account a week later and changed the policy without my knowledge. Had to find out through my lender. Other than the Criminal activity that goes on at Kurts branch, they provide no communication at all and will be very short with you. Just your typical North Carolinian who only cares about their bottom dollar. BEWARE!!!

Kurt and Jamie helped me out with a wonderful contractor who gave me a fair price and did a…read morefantastic job on some damage we had that wasn't covered by insurance!! Ty so much for helping me and for putting me in touch with an honest and fair contractor. You guys are the best!!!

Denise Baker went above and beyond getting my homeowners and auto insurance policies taken care of…read more She's very knowledgeable and professional.

Great agents who works diligently to see your questions/concerns through to resolution. They truly…read morecare about your needs and are not just selling for the numbers with a local office you can stop by at anytime.

excellent work always in connection local or regional…read more prompts performance in office visits very friendly and professional

Great insurance agent who really cares about her clients! She's proactive and was really helpful…read morewhen buying a new home AND a new car. Her team got everyone we needed together right away.

Easy to work with, gave me an amazing price. Very well worth it, just trust that they will do well…read morefor you man. They got me cheaper than anybody else could at all

Didn't end up using them since I found a more competitive quote elsewhere due to us having a diving…read moreboard. Nothing they did, they just don't have a competitive rate for if you do have one. Customer service was great, Tripp was awesome and helpful.

I opted to transfer my business to another agent after this agent's office messed up my homeowner's…read morepolicy. If you can imagine not having home owner's insurance due to their negligence. The issue started back in July. I always pay the homeowners for the full year and I pay the auto insurance every 6 months. Charles was not in the office and the lady working in the office said she could make the payment. She took the payment information but said that the homeowners were not due, which I thought was odd, so she only took payment for the 6 months of the auto policy. I am not sure how she applied the payment, because I received the proof of ins. cards in the mail, but then received notice that my auto policy would be canceled if payment was not made, it was set to expire within 18 days from the date of that notice. I received that on the weekend, so I called the toll free cust. # and they said they could not see the payment. Then they saw it, but for some reason, it was not applied to the right item. So that started my frustration and having to call Charle's office so many times. I literally had to call multiple times during the day and would get voicemail. The same lady that made the error that initiated all of these issues finally answered at one point and I explained my concerns. I explained about the homeowners and she said my policy had gone up a few hundred dollars and that I'd need to provide some type of proof of how close the hydrants are on the property to get a lower rate. So I jumped through hoops and called the local fire dept. they provided me with what was requested. Basically long story short, this lead to a ton more of calls back and forth to where I'm at now with it being October, my homeowners is still pending. I literally would call multiple times during the course of the day, even calling one day shortly after 9 am on a week day and getting the message that the office was not open yet. I called many times and got the same message. I cannot believe the lack of professionalism in contrast to how it "seemed" when I first started dong business with State Farm. A customer should NOT have to call so many times due to an error caused by State Farm staff. I literally would call customer service and then they'd have to call the office. This issue originated back in July and it is now October and it is still in the process of being rectified. 3 months and my homeowners is still in limbo!!!!!!!!!!!!!!!!!!!! Deplorable business practices and I am alerting BBB, Consumer Affairs and everyone about this. I will never do business with Charles Oxendine's office. I requested to have all of my business transferred to another office as this is completely unacceptable. I cannot believe the lack of professional courtesy and the lack of concern he has for his customers, it even goes back to him not having his office call or follow up after something as problematic as this. I am going to complain to corporate, because I'm seeing that I am not the only one to experience such horrific follow up on something as them rectifying their own issues. Update as of 10/22/16: I was looking at my bank statement and I was charged $137.11 on 10/19/16 for a payment plan. Since I've been with SF, I have NEVER had a payment plan, I pay my premiums in full, so this was an error. I called customer service and they could not find any record of this, but it would NOT surprise me if it is another error by Charle's Oxendine's office as a parting gift, since I transferred all of my accounts to another SF agent. If in fact that I find out that is the case, I am going to Charle's supervisor or whomever is over his supervisor's head, because this would be the last of many issues that I've had and the fact that I've had to exhaust so much effort to resolve this bs is ridiculous.

Cynthia was a great help today !! All the staff their are friendly and very helpful defitnally a…read morestress reliever !

I receive no reply whenever I reach out. Improvement would…read morebe answering inquiries. I recommend a company who continue communication with customers after enrollment.

Very supportive, friendly & knowledgeable staff. Emily helped with all my questions. I would…read morehighly recommend this team for your insurance needs.

I too have insurance with Gabe Norris out of the Benson office and my experience has been the…read morecomplete opposite of my co-reviewer. My family and I were also affected by Hurricane Florence and though the process hasn't been the fastest in the world, that's at no fault of Gabe's. He's left no call unanswered and no stone unturned when it comes to returning calls and helping my family through this process. We greatly appreciate all he and everyone at Farm Bureau has done for us during this difficult time and are so thankful to have him in our corner and as our Farm Bureau agent!

I have insurance through Gabe Norris. I live in Wilmington NC. My family and I have been effected…read moreby hurricane Florence. We have extensive yard damage, water damage, and black mold growing. My husband, children, and I are still living in these conditions. I filed a claim on September 21, 2018. Was told I would hear back from them.. NOTHING. I called back September 26, 2018 I was told they would get right on it I would hear back. NOTHING. I called back October 2, 2018. I was told again they would get right on it. NOTHING. October 3, 2018 I called the Farm bureau hub in Raleigh, NC after looking into it they let me know that Gabe Norris's office never filed anything until October 2, 2018. It is now October 10, 2018 and I still have not heard anything. It has almost been a month. The insurance office/agency has never on their own called to check in or see if things are moving along. They have never tried to help or make this even a tiny bit easier for us. I have contacted the better business bureau. I am not sure if it will do any good but I felt it was necessary. I am not one to leave reviews, but take my word and do yourself and your family a favor and look some where else when looking for an insurance agent/agency!

Called this company after receiving volumes of information from many insurance companies. The card…read moreI received from this company was simple to read and very easy to understand. I could go on and on but suffice it to say that Celena was able to help my wife and I to cut through all of the BS that is signing up for Medicare. SHe made it quite simple to understand and walked us both through the process. Celena is an asset to this company. We are all signed up for 2023.

Rusty is knowledgeable about the complex issues of Medicare and Medigap and PDP insurance. The…read moreprocess went very smoothly. He is also a pleasure to deal with. Thanks!