We were traveling from Colorado to Texas and blew a tire hitting a pothole over Raton Pass (a…read morecommon occurrence we're told). David met us after hours to look at our tire. Beaver and David went above and beyond to order our tire ASAP and came out to to our motel (Best Western Plus-actually a very pleasant place to stay and dog friendly) to change the tire and waited for us to check-out to have us follow him back to the shop and have the tire balanced. The price was affordable too! Great experience in a not great situation. Thank you!!

We had the unfortunate luck of getting a piece of barbwire in the sidewall of a almost new tire. We…read morecalled Mesa tire and he had our size. We were in and out of there in about 15 minutes. Incredibly fast service and extremely nice fellas. God bless them

On a Monday I called JM tire about a car rental. They told me it's available come on over. When I…read moregot there the manager was not there so I waited an hour until I was told to call back later in the day. Later I was told the car wasn't ready and needed to be vacuumed and an oil change. On Tuesday I was told it wasn't ready, but they were starting on it and it also needed a wheel alignment. But it would be ready on Wednesday by 10:00. On Wednesday I was told it wasn't ready because they were still working on it and it also needed brakes. I wasn't told when it would be ready. A few of the locals told me the Raton has changed for the worst. They go out to eat or to the store and don't recognize anyone. The saddest thing I heard was nobody helps or cares about their neighbors. I'm just a visitor who wanted to see my son while he's at a boys scout camp 30 minutes south. If Lewis does not want $300-500 dollars of business or whatever the charge would have been, that's fine. Next time just say "sorry it's not available". JM is listed as the only rental in town, I guess that's wrong. I do not recommend nor would I do any business with JM.

We were passing on our way to Colorado our fuel filter went out they were almost closing for the…read moreday and took us in changed the air filter and changed oil they saved our Vacation Great customer service

Had trouble with tire on rental car while in Raton. Young man in shop got the problem fixed. Great…read moreservice!

I had an engine issue with my 25 year-old Volvo while driving through Raton, from Philadelphia…read more Brian and his team looked at my car on Friday, ordered parts over the weekend and fixed the engine issue first thing the following Monday morning. They were kind, considerate and respectful and the price was incredibly fair for the amount of work & materials that went into fixing the car. It drove like a dream for the remaining 2,500 miles of the trip.

They towed my truck in to their shop and everything seemed perfectly fine from the start. As I was…read morewaiting for one of the mechanics to drop me off at the Super 8 about a mile away. I noticed a sign that says, "If you buy your own parts, there will be 15% added to the labor" which was a definite red flag in hindsight. The issues started when I called in to get an estimate. They said they could not send me an estimate to my email of everything itemized. They just offered a total figure. Upon asking them to breakdown the costs individually, they ended up trying to charge me $2900 for the radiator when a fan, fan shroud, radiator and hose all together costs $3300 when he fan shroud for my Pete costs $900... You can figure out how much they mark up their prices. When asking Jeff and Kelly about the breakdown of how much the labor costs (which goes by a set amount of hours from the book) they initially told me that it was 6 hours... But because I wanted to buy my own parts, the cost was now 8 hours. If I'm not happy with it, I am more than happy to have my truck towed to Peterbilt in Pueblo... Ok so let me break this down, because I'm not letting you make a million dollars off marking the parts up... You're saying now it suddenly takes more time to fix my truck and now the amount per hour also goes up? These guys are out of their mind. When I called back the next day to just have them tow my truck like Kelly suggested, Kelly threw a hissy fit and said that they refuse to tow my truck and that I will have to find someone else to tow it for me. This is the absolute last time I go here again for a tow or repair in southern Colorado. I wouldn't recommended my enemy to go to Kelly's towing for water if he were to be dying of thirst in the Sahara Desert and he was the only game in town. You have been warned about their deceptive price practices. Right down the street there are definitely honest guys at J&M Tire and Towing. Their labor is cheaper, its a bigger shop, better work and they're honey guys that aren't trying to take advantage of a situation and making a million dollars off of you.

The best experience at an auto repair shop! I had rented a moving trailer from a different location…read moreand the trailer lights were not working due to my Toyota 4Runner having faulty electrical. The part needed is no longer manufactured, no one in town could help me and I thought I would have to postpone my 900 mile trip. I stopped by Kelly's as a last-ditch effort and they immediately began troubleshooting both trailer and truck. The mechanic on duty was Robert and he's pretty amazing with his abilities, skills and great attitude! A part was quickly delivered and I watched Robert expertly rewire, test and finish the job like a pro. I was expecting to pay an enormous bill so it was a surprise when the total cost was so reasonable! I was on my way in less than two hours, a happy camper! I would trust this business for honest, high quality work.

Turbo blew up on my truck (Ram 3500 2019) near Raton NM, had turbo sent off to be rebuilt by Turbo…read moreTime (Fantastic Rebuilt Turbos') Anyway D&T put it back together and I picked it up and 1/2 hour into my drive back home I could hear a funny nose from under the hood and exhaust break sounded funny. Called Donnie said a clamp must have come loose or flapper wasn't working, so I turned exhaust break off. Luckly, I made it back home Houston and took my truck back to Dodge. Come find out, only 1 bolt out of 4 was holding on newly installed turbo and clamp came off Turbo and booster tube. Called Donnie about this and he said he give his crew the spec for torquing turbo bolts. Dodge mechanic said there's no way a torque wrench with socket would fit to tighten those bolts. So, I got charged $3400 and have to have everything re-done again. Donnie the owner of D&T doesn't back his work up. I called to ask for $1000 refund out of $3400 and he refused even though everything he installed was done incorrectly and lied about torquing my turbo bolts. I would not recommend this shop to anyone. They do shotty work and don't back up their work once you leave.

I took my vehicle in for a minor repair. Three months and a lot of badgering later I finally got it…read moreback. There was dirt all over the floorboards from someone's muddy shoes. Now the "Check Engine" light is on and I don't know if it's a real problem or something they did. Furthermore when I drove under a bright light I realized there is a crack in the top of my windshield and the rear view mirror looks like it was knocked off and quickly put back on. I can't prove the window damage was done by the mechanic but I'm pretty sure it wasn't there before. I will never go back.

Steve was great, I had to drive away to get there, and am glad I did. Steve called a few days…read morebefore my appointment to let me know all the parts were in. Got my truck in right away and had me back on the road... thanks Steve. Joe from Colorado

they had a sign on the door that said "you must buy something to use our restrooms". you really…read morecare about your customers, don't you?

This place s/b ashamed of themselves. Dog droppings and garbage scattered all around the entire…read moreproperty. Urinal not working, leaving just one toilet for a very busy restroom, which was filthy. It felt safer NOT to wash my hands. I'd literally rather urinate outside with the dogs than inside.

Bought a 2025 CFMOTO 600 Touring a couple of weeks ago. I drove 3.5 hours (one way) to get it…read more Got it home, no gas in it, no oil in it. I called John to discuss it. He never returned my calls. He was good taking my money but not good with customer service. Finally, the service guy called me and said they were closing their doors September 11, 2025. Do yourself a favor and shop someplace else where they appreciate your business.

Bought a 2022 CFMOTO 4 wheeler in early July, put about 65 miles on it and then it sat unused for a…read morecouple weeks, tried to start it but the battery was just low enough it wouldn't start. Talked with John Hester about it and he asked that I bring the battery in for testing, upon removing the battery from the 4wheeler, it was discovered that that battery was swollen and about to burst. First thing that happened was that Hesters accused me of over charging the battery. They asked me to bring in the 4wheeler to check the charging system, which checked out ok. This was mid-August they finally called today and said CF Moto denied the warranty claim. Neither John Hester or his mechanic could care less that I use this machine as part of my business, and I needed it up and running. Finally just went across the street to O'Rielly's Autoparts and bought a new battery. Will never do business with Hesters again.

I was traveling through town on a Sunday and my Jeep broke down. I called for a tow and they were…read morethere within 30 minutes. I found out they could repair my vehicle and it was a Sunday afternoon so I had to wait til Monday and they called for the part Sunday and I had my vehicle back and running by 11:30am on Monday. They even dropped me off and picked me up from the motel. Everyone was extremely nice and helpful, especially JR!!! Thanks you all made a stressful situation as pleasant as could be. Price was Great also. I called another repair shop to get a quote and they were going to charge more and couldn't get the part they said for 2 weeks. The state trooper who stopped on the side of the road to see if I was okay recommended them and I definitely would as well!

We are on a 1000 mile road trip cross country and our turbo was going out on a Ford F2 50! We…read morestopped in last minute and Chris was amazing to work with. He had us back on the road in 15 minutes! Thanks Chris for all your help! Ok