I was denied medical services despite having Health Net insurance. I was told they accept some…read moreHealth Net plans, but not my specific group. Ultimately, I was refused care and left without any medical assistance. They advised me to contact Sutter's patient advocate, but when I called, no one was available to help. The front desk staff were unhelpful, unfriendly, and showed little concern for my situation. There was certainly no "service with a smile" -- only denial of healthcare. What was most frustrating was that they would not offer any guidance or alternatives for receiving care. Instead, while I was standing in urgent care with active insurance coverage, they joked about calling me an ambulance rather than helping me access medical services. At the end of the day, I was denied care, denied support, and treated without professionalism or compassion.

We visited the urgent care last week after my better half had been suffering from significant and…read morepersistent lower back pain. He is a veteran but had heard that this location does a great job working with the VA and those requiring coordination of care with the VA. The recommendation that we were given was right on the money, and we had a fantastic experience. Not only were the office staff, adjunct medical staff and physicians fantastic but they were accommodating but listened well and make sure his individual needs were met both medically as well as via insurance. continuity of care was maintained, and both his prescriptions and aftercare instructions were sent to the VA as is necessary and he was able to get what he needed the same day. We are extremely grateful for their kindness and highly recommend that anyone needing urgent care services, especially those through the VA who may have a limited options utilize this resource as is necessary. Thank you so much, Sutter Urgent care

Great all around care from office , and the care they provide, and they got me immediately, I was…read morevery impressed that they didn't make you wait hours more like minutes

Stockton Urgent Care is no longer open as Stockton urgent care. It is now called Delta healthcare…read more And the director is a doctor Singh. I tried it once after Dr. Birlew and I did not like it. I did not personally feel like they listened, Spent any time with me, and to have a physical done with the doctor across the room, who never even pulls out of stethoscope I could not go back.

Quick to be seen. The front desk was efficient, although the payment system was down, I don't mind…read morebeing billed. Thank you Daisy & Dr. Ali MA: Ayana X-RAY TECH: LINDEL

They just closed and disappeared w/o contacting patients while they leave their phones in. This is…read more fraudulent and malpractice and the finest.

Top tier helpful !!! Highly recommended did the most for me at my lowest. I would go back again…read moreeveryday if I can

Brought my bf in because he was having really bad side pain. The wait wasn't too bad. Everyone else…read morewas fine besides the doctor. She came asking what was the issue and after 3 sentences of me explaining the situation she looks at me and says he's dying look at him. She gives me such a rude look like I am stupid. Will not be coming back here.

This place was a waste of our time.... As much as I would hate to use the ED for my child (because…read moreI believe ED visits are made for those who are severely sick), I should've just taken my child to the ED. This place provided false advertisement on their website. Their website clearly says they offer X-Rays. Hence why I took my child here. Maybe they should re-advertise their website to say, "xray referral available - no actual xray to be completed here." An African female person walked in. Didn't introduce herself or her title. I just sat there quietly watching and listening... I'm an rn myself, & this is definitely not how any medical professional should be. No physical assessment, just questions, then she asked my son to squeeze her hands... we're not here for a loss of function, we're here because he's in pain. I was expecting maybe some kind of diagnostic testing... what we can't see physically, an xray can probably can and then if needed, more diagnostic testing can be ordered... After the appointment, my son said "I don't know muscle pain can transfer from one arm to another but what do I know, I'm just a 11 year old kid." I only found out that she was a NP after my son and I left the office. We got his office visit summary texted to us. Anyhow, I should've read the Yelp reviews. They offered NO X-RAYS here. When I asked the receptionist, she was quick to answer no and to shut the glass window. If you're that afraid of people getting you sick, I think you should reconsidered a new occupation and be more afraid of your acne popping or oozing pus at the clients standing in front of you.... Glad to say, we'll never be back at this location.

how is this urgent care going to send out a prescription for medicine to 1. a medicine the…read moreinsurance doe not even cover 2. a medicine that isn't even in stock until next week 3. not send it to the proper pharmacy in the first place along with the alternative medicine that insurance does cover how are you medical professional and have me driving all over the place, making your patient wait longer on medication they need, having the pharmacist have to tell me they have zero stock after waiting hours for the prescription to be ready and have to figure out all of this ourselves. PATHETIC. Very sad excuse of a medical establishment and medical professionals. Why did i have to figure this out all by myself? Crazy and unprofessional. Don't go here.

All of the staff were super friendly/nice and Dr. James was so patient and kind and made me feel…read morevery comfortable. Overall great experience for someone who usually hates going to the Dr.

Probably one of the worst experiences in urgent health care I have had. You go to an urgent care…read morefor quick specialty care. I went in, there were no patients they said. I had to check in on an Ipad then after that 3 minutes i was asked most of the same information - why even type it in for them - customers/patienta doing the work while the staff watch you doing their job. But wait it gets better after sitting for 10 minutes, a lot of giggling and laughing and shuffling everyone dressed to Covid level a finally get around to a room and told someone will be right with you. Your would think "right with you" tell you then someone is coming immediately. Urgent Care should be fast - that's why it's called urgent care. 10 minutes later same person takes vitals and tries to understand what the medications are - not my job to educate on what each is for i am just listing them and she wants to know what they are for after I mentioned just take the list. . She should know - this was like her with a video game tablet laughing and giggling while trying to find and spell these meds. And saying sorry 16 times f Inexperienced staff. Students and not very professionals here learning. Then another 15 minute wait for an unsure PA student comes in with a timid personality To ask the same questions as before - that's 3x on same answered again for staff members the answers were asking. Felt like this was a game in a place of getting your job done - not serious at all. Like my pain did not matter at all level 8. I asked for the provider - she said she would get him. I waited 8 minutes. While waiting, I called my primary doctor and they had an opening. 30 minutes after walking out of the room my primary doctor has me cared for an on my way and in my way home already. All handled by professionals. Now this is not normal with my primary but given what I have already been through they got me in very quick - This organization is not a patient focused facility it's a teaching facility as the staff are less expensive. They can slow walk staff through their training. There was so much about everything else but patient care and handling it expeditiously a lot of hoops for crappy health care. Sending in students into an irritable guy on pain and a small burn on his toe. All they care about is sending in student after student to get information - by then you may as well go home. It's not worth your time for crappy healthcare. I have heard this before within the community. If you watch everything goes on while your are there - so many people and the lack of confidence from the staff I am seeing, means I can't be confident that Modern will serve the communities needs of urgent care for the community in Manteca. Would not recommend under any circumstances as they may leave you to wait for all the students and inexperienced staff treat an urgent issue......change my mind

I am sitting here and it is 9:07 and they said they open at 9 but no one is here just waiting like…read morewhere is everyone

terrible customer service .i got cut at work and they wanted me to have the workers comp number…read morewhich takes 3 days to file while i was bleeding out .0/10 where's humanity .not even willing to work with me .recommend u guys visit concentra medical centers on arch rd instead

This place is so good too me . My Doctor Todd Cranor he listened to me I felt so heard . I was…read morereally sick and not feeling well and I felt so much in good hands. He's a great doctor and so nice and carrying . I also want to say there was a girl I talk to over the phone seeing if I can get a Dr note extended. And omgosh she was so sweet .Her name is Esmeralda over the phone she was so polite and cared for my needs and I ended up getting a Dr note extended for a day . She made my life so easy ! And I loved how she called me back I felt important and heard . Thank you guys for being so awesome! I appreciate you guys more than you know ! May God continue to bless you guys in so many ways ! You guys are wonderful! I hope you guys get more praise . Thank you for all the help you guys gave me and provided .

First I would like to say the front desk staff is very welcoming and helpful. The place is clean…read moreand creates a safe and professional environment. The reason for my visit to CMC was to seek help for the first time via therapy. The person I was assigned to Timothy started this off by canceling our in person visit hours before its scheduled time. I decided to do a phone consultation to get the process started but it was already an extremely poor start. While on the phone there was non stop background noise TV, child, responding to unknown things on his end. When I asked he said "I'm at home there will be noises" totally dismissive and un professional. I wanted to commit to this new process so I took an in person meeting with him. First impression was that he was tired and unkept and preoccupied mentally. Second visit I walk in and he has his head down hunched over his phone and took about 20-30seconds to acknowledge I was even in the room. Same tired and unkept unprofessional demeanor. And he also added to me "it's one of those days". While I understand everyone has one when you are in the role Of helping people with their issues putting yours onto them seems an extremely off putting and un professional. Hours before what would have been our next session. I show up early to find out the session had once again been canceled by Timothy. They did reach out via phone call. I had missed it how ever another same day cancellation was it for me. The person at the front desk helped set me up with a new counselor. That I look forward to working with. I don't have any experience with therapy so I won't comment on Timothy approach this in regards to his disrespectful level of unprofessional behavior.

I arrived at the ER around 8:30 a.m. and, to be fair, the staff from start to finish were kind and…read moreprofessional. Registration and triage were efficient. Nurse Arnold had a great sense of humor and genuinely tried to soften the blow of a long wait. Dr. Lavelle and the rest of the medical team kept me informed as test results came in, which I appreciated. That said, the quality of care after the decision to admit was extremely disappointing. Being left on a hard, outdated gurney for over 10 hours while waiting for a bed is unacceptable. I have worked in hospitals across the Southeast, the Midwest, and now California, and this was by far the worst experience I've had in this regard. What made it worse was the lack of communication. Hospitals use admissions boards and can provide at least an estimated wait time, yet no one offered updates or acknowledged the delay. Being left in the dark for hours isn't just frustrating--it feels dismissive and rude. Now let's talk about Area 3N (CDU). First, kudos to the staff who work there under these conditions. Dani and the noc shift, as well as Tigen and the day shift, were outstanding--professional, compassionate, and genuinely comforting to patients. They deserve recognition for doing the best they can in a very challenging environment. The EGD Team was also excellent. The music in the procedure room was a thoughtful touch--before the first beat of classic rock finished, I was already out. Unfortunately, the cleanliness of this unit is appalling. I checked in at 7:00 p.m., and the first time I saw housekeeping was 2:30 p.m. the following day. Patients are placed in a large shared space, with more than 10 people sharing a single bathroom that was not kept clean overnight. However, serious HIPAA violations occurred in Area 3N. Patients are housed in a large, open shared space with thin partitions. Throughout the night and following day, I could clearly hear full patient names, diagnoses, test results, treatment plans, and physician-patient conversations from surrounding cubicles. Doctors conducted bedside discussions containing protected health information in full earshot of other patients and visitors. I'm tired of hearing "short staffing" used as an explanation. Patients deserve dignity, communication, privacy, basic cleanliness, and a safe environment. The frontline staff are doing their best, but the system fails patients once admission is decided. This is not the level of care the public should be expected to accept.

Just wanted to thank the entire labor and delivery team for all their help and support during my…read moresurgery and post recovery. Thank you Beth and Valarie for kicking off my surgery with nothing but grace and kindness. Every nurse after that continued to provide exceptional support and service. Highly recommend this hospital for first time mamas!

My son came home at the end of the day with a big gash on his knee. We had a feeling he needed…read morestitches but did not feel like driving to Sacramento Kaiser ER. Decided on this location and I'm glad we did. Dr Burns and his staff were great. The office is nice and clean. The staff were all so sweet, and the doctor was great! Stitched him up and sent us on our way. Price wasn't bad either.

The female PA is completely unhelpful, dismissive, and lacks common courtesy…read more Barely spent 5 minutes with my daughter who had a sinus infection and was told it was just a cold. We ended up in a different urgent care 24 hours later because the congestion and headache was severe, thankfully prescribed antibiotics by the physician there. Would nit recommend this place.