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Trinity Urgent Care

3.3 (200 reviews)

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What an awful experience I had here today. Came in shortly after they opened with a ankle and knee injury making it really difficult to walk and not one single time was I asked if I needed a wheelchair or any sort of assistance but that wasn't too much of and issue considering everything else that happened . They needed X-rays done which they offer but said the tech wasn't in that day so they sent me elsewhere to get X-rays and told me to come back with the images, they gave me a paper to give to the other facility. When I got there I waited in line for 20 minutes for them to tell me they don't know why this urgent care sent me there cause they don't cover my insurance and the nice lady there told me I had to go to sutter gould (at this point I had walked back and forth on my ankle and knee that it was excruciating) I got to Sutter and they told me this urgent care didn't put important information they needed on the paper and to call them to have it faxed over, I did that and they sent the wrong thing, after that the receptionist at Sutter called them herself and told them they sent the wrong form and then they sent the same wrong form AGAIN. I was crying and in so much pain and the lady at Sutter was so helpful but at this point it had been over 4 hours of running around with no pain management or answers on if I had a broken ankle or knee, they lady at Sutter offered me a wheelchair and they helped me back to my car. Next time I'll be smarter and just go to Sutter first cause at this point I don't trust that anybody knows what they are doing over at Trinity Urgent Care. When I got back over to Trinity urgent care with my x-ray results the room that they put me in was absolutely disgusting and had definitely not been cleaned. The trashcan was overflowing and somebody's I assume rubber bands for their braces were on the ground. He had somebody come in and wrap my ankle and my knee in bandages, she complemented me on my tattoo and then proceeded to show me her super infected tattoo on her arm, which I just felt like was unsanitary for a urgent care to be rolling up her sleeve to show that but I'm no doctor. The staff was just highly unprofessional and I don't really trust anyone from the establishment. Only come here if it's your last resort. There were other mistakes along the way that I did not mention because honestly, I don't want anyone getting fired. I just hope that they can take this as a learning opportunity!

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7 years ago

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Michael A.

Hi Debbie, thank your for choosing Trinity and for your feedback!

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8 months ago

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2 years ago

Was seen fairly quickly, and the dr was nice. Prescribed what I needed and was considerate of me being in pain when checking me.

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2 years ago

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Michael A.

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2 years ago

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Michael A.

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2 years ago

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4 years ago

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Brent C.

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3 years ago

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2 years ago

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3 years ago

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4 years ago

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4 years ago

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2 years ago

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4 years ago

I received excellent courteous service at the front desk and the doctor was very helpful. I felt relieved when I left there.

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2 years ago

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4 years ago

The costumer serves at the front desk sucks they do not knowledge you when u arrived

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4 years ago

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Natalie V.

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4 years ago

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Natalie V.

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3 years ago

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4 years ago

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Natalie V.

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9 years ago

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5 years ago

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3 years ago

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5 years ago

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4 years ago

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3 years ago

I waited almost 3 hours for a physical and everyone who came after me went in before me

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6 years ago

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Michael A.

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7 years ago

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5 years ago

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10 years ago

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13 years ago

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7 years ago

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4 years ago

I am impressed by Trinity. Especially By Dr. T. And by Monica who delivers my pain shots efficiently and she's very considerate .

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Natalie V.

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8 years ago

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6 years ago

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7 years ago

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6 years ago

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Ask the Community - Trinity Urgent Care

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I was denied medical services despite having Health Net insurance. I was told they accept some…read moreHealth Net plans, but not my specific group. Ultimately, I was refused care and left without any medical assistance. They advised me to contact Sutter's patient advocate, but when I called, no one was available to help. The front desk staff were unhelpful, unfriendly, and showed little concern for my situation. There was certainly no "service with a smile" -- only denial of healthcare. What was most frustrating was that they would not offer any guidance or alternatives for receiving care. Instead, while I was standing in urgent care with active insurance coverage, they joked about calling me an ambulance rather than helping me access medical services. At the end of the day, I was denied care, denied support, and treated without professionalism or compassion.

We visited the urgent care last week after my better half had been suffering from significant and…read morepersistent lower back pain. He is a veteran but had heard that this location does a great job working with the VA and those requiring coordination of care with the VA. The recommendation that we were given was right on the money, and we had a fantastic experience. Not only were the office staff, adjunct medical staff and physicians fantastic but they were accommodating but listened well and make sure his individual needs were met both medically as well as via insurance. continuity of care was maintained, and both his prescriptions and aftercare instructions were sent to the VA as is necessary and he was able to get what he needed the same day. We are extremely grateful for their kindness and highly recommend that anyone needing urgent care services, especially those through the VA who may have a limited options utilize this resource as is necessary. Thank you so much, Sutter Urgent care

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This place is so good too me . My Doctor Todd Cranor he listened to me I felt so heard . I was…read morereally sick and not feeling well and I felt so much in good hands. He's a great doctor and so nice and carrying . I also want to say there was a girl I talk to over the phone seeing if I can get a Dr note extended. And omgosh she was so sweet .Her name is Esmeralda over the phone she was so polite and cared for my needs and I ended up getting a Dr note extended for a day . She made my life so easy ! And I loved how she called me back I felt important and heard . Thank you guys for being so awesome! I appreciate you guys more than you know ! May God continue to bless you guys in so many ways ! You guys are wonderful! I hope you guys get more praise . Thank you for all the help you guys gave me and provided .

First I would like to say the front desk staff is very welcoming and helpful. The place is clean…read moreand creates a safe and professional environment. The reason for my visit to CMC was to seek help for the first time via therapy. The person I was assigned to Timothy started this off by canceling our in person visit hours before its scheduled time. I decided to do a phone consultation to get the process started but it was already an extremely poor start. While on the phone there was non stop background noise TV, child, responding to unknown things on his end. When I asked he said "I'm at home there will be noises" totally dismissive and un professional. I wanted to commit to this new process so I took an in person meeting with him. First impression was that he was tired and unkept and preoccupied mentally. Second visit I walk in and he has his head down hunched over his phone and took about 20-30seconds to acknowledge I was even in the room. Same tired and unkept unprofessional demeanor. And he also added to me "it's one of those days". While I understand everyone has one when you are in the role Of helping people with their issues putting yours onto them seems an extremely off putting and un professional. Hours before what would have been our next session. I show up early to find out the session had once again been canceled by Timothy. They did reach out via phone call. I had missed it how ever another same day cancellation was it for me. The person at the front desk helped set me up with a new counselor. That I look forward to working with. I don't have any experience with therapy so I won't comment on Timothy approach this in regards to his disrespectful level of unprofessional behavior.

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They have buzzers now

Trinity Urgent Care - urgent_care - Updated May 2026

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