My experience with College Hunks Hauling Junk & Moving was extremely stressful and devastating. I…read morepaid for a full-service move, but key services were not completed, the cost exceeded the quote, and the overall handling of my move fell far below expectations.
I hired this company because I needed help with a full move, including packing and assembly. My quote was around $2,900 and included services that were not actually completed. They did not pack my home as expected, leaving me to continue packing during the move, and despite those services not being done, the final cost ended up being even higher than the original quote.
In addition, the move was delayed by a day and a half. On the morning I was expecting them, I was actively communicating with someone managing the move and had already provided my gate code. He later claimed I missed a call from headquarters, but I was under the impression that I was already speaking with the appropriate contact. Despite being present and in communication, I was not moved that day. I was also told they were closed on Sundays, which was not accurate, and I was unable to get additional boxes when I needed them. I had clearly communicated that I needed the remaining items packed, but that was not done.
The move itself became chaotic. Their truck broke down, the move dragged on for hours, and my belongings did not arrive at my new home until around 9:00 PM. The movers were at my home until approximately midnight, and after all of those hours and the amount of money I paid, my home was still not livable. Nothing was assembled or set up in a way that allowed my family to even sleep there that night.
Instead of being able to settle into our home after a professional move, I was left in the middle of the night trying to figure out where my children and I could sleep because the house was not functional or safe to stay in.
Boxes and furniture were placed in ways that blocked hallways and access through the house, with heavy items stacked on fragile ones. Items were placed randomly instead of in organized rooms, leaving me unable to find what I needed, and the garage was filled to the point that I could barely function in my own home. All boxes were labeled as well.
One of the biggest reasons this was so upsetting is that my daughter was recovering from ACL and meniscus surgery. I specifically needed this move handled professionally so we could have a safe, accessible living space, but instead we were left navigating around piles of belongings and blocked areas.
Assembly was also supposed to be part of the service, but it was not completed as expected. Beds and other necessary pieces were not put together, leaving us without the basic setup we needed after a major move.
Because so much was left unfinished and disorganized, it took me three separate trips and extra help to complete my move. It was a total of six hours driving time back-and-forth, but that doesn't count loading the cars and finishing a move by myself, and it caused me to miss two full days of work.
I understand that unexpected problems can happen during a move, but what matters is how a company responds. After explaining everything that occurred, I was told they would not provide compensation or a refund adjustment, despite the incomplete services and the condition my home was left in.
This was not simply a move that "didn't go perfectly." I paid a significant amount of money for a professional service so my family could transition safely into our new home, and instead I was left overwhelmed, physically exhausted, and still dealing with the aftermath.
I reached out to the company and they refused to take any responsibility or compensate me for services i did not received and making this one of the most stressful experiences i have ever had moving. as a solo mom with an injured daughter and two small children, it will take me weeks of not months to get things livable.
