What a waste of my time, and a disappointment in professionalism. This company works with someone called Mario Roberts, now calling himself Mario Garcia of Tricastle Realty, (have all the emails still) who dragged, and dragged my re-finance and kept pushing back, and back my closing date because he couldn't think one step ahead to expedite a smooth transaction (like everything took him by surprise it seemed). He acted as if he couldn't even care less about his work on my file. Nonchalant takes on new meaning with this company. Seriously, you couldn't put a fire underneath this guy's butt for anything. He just bragged about driving a Bentley (which if true was both arrogant and irrelevant), but I don't see how that would be the result of the kind of slack worth ethic I saw in my case. The one time he acted like he was serious about finally closing the deal, he set up a day to resolve my case (now mind you he picked the date) and never bothered to call or email as he stated. Later he claimed he went out of town for vacation which is fine if he had not told me we were going to follow up then. Yet he still never even bothered to call me to put in motion the deal so it could close. This guy went off the grid and didn't even try to redeem himself while days and weeks and weeks went by. Why wait 60+ to 90 days for a refi with them? Don't believe what they tell you if it is anything like what they told me about expected closing dates, professionalism and efficiency. I had to have my local San Diego credit union close my deal, they did it in 15 days and with a better rate. But if you don't want an unnecessary credit inquiry, dings on your credit report, time wasted assembling all documentation, only to work with the hassle of slack, unprofessional conduct, I would go elsewhere with my business. Hopefully, they will clean up their act. But these reviews are most misleading and uncharacteristic of my earnest, earnest attempt to give them my business. How sad and pathetic an excuse for service. read more